11-09-2008 6:31 AM
Solved by: Go to Solution.
11-09-2008 6:35 AM
11-09-2008 8:50 AM - edited 11-09-2008 8:56 AM
Hey everyone, I just joined at&t and have a Samsung Propel phone. I am under a family plan that has the "Messaging Unlimited for Families" feature added.
Two days ago I used the IM AIM program that is built into my phone. The next day I looked online and saw I was charged data for using it, even thought I thought it was free under my feature ($3 worth!). I stopped in a store yesterday and they said as long as you use the AIM built in the phone it should be free. Thinking something else strange might have happened I used AIM again last night. I did not send or received IMs just was available. I would only recieve some notifications if someone came online. I looked this morning and again I was charged, and the times fit when I was logged on. On the Account Overview it shows this:
11/08 11:07 PM wap.cingular Internet/MEdia Net Sent 6KB 11/08 10:51 PM wap.cingular Internet/MEdia Net Sent 8KB 11/08 10:44 PM wap.cingular Internet/MEdia Net Sent 4KB 11/08 10:33 PM wap.cingular Internet/MEdia Net Sent 8KB 11/08 10:27 PM wap.cingular Internet/MEdia Net Sent 4KB 11/08 10:21 PM wap.cingular Internet/MEdia Net Sent 4KB
What is going on here?
Thanks for any help!!
12-21-2008 9:02 AM
Just wanted to update that I DID get charged on my bill data for using IM. I never went online or used the mobile email feature so know what I was charged was purely from IM. I went to a store yesterday and the guy said you are charged for connecting and refreshing but not for the IM messages themselves. He credited us the $20 of data I was charged and when we asked that even though we should get unlimited IM for free, it actually isn't because we have to pay, the salesperson shrugged.
I know someone who was on a plan with someone that used the IM feature and was never charged, is this issue specific to the Propel?
12-21-2008 9:06 AM
12-21-2008 2:28 PM - edited 12-21-2008 2:29 PM
12-23-2008 7:04 PM
12-25-2008 3:57 PM - edited 12-25-2008 3:59 PM
02-28-2009 5:10 PM
03-01-2009 8:11 AM
- Doug Larson
03-01-2009 10:13 AM
03-01-2009 1:49 PM