Getting Charged for using IM Feature?

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Getting Charged for using IM Feature?

Hey everyone, I just joined at&t and have a Samsung Propel phone.  I am under a family plan that has the "Messaging Unlimited for Families" feature added.

Two days ago I used the IM AIM program that is built into my phone.  The next day I looked online and saw I was charged data for using it, even thought I thought it was free under my feature ($3 worth!).  I stopped in a store yesterday and they said as long as you use the AIM built in the phone it should be free.  Thinking something else strange might have happened I used AIM again last night.  I did not send or received IMs just was available.  I would only recieve some notifications if someone came online.  I looked this morning and again I was charged, and the times fit when I was logged on.  On the Account Overview it shows this:

11/08 11:07 PM wap.cingular Internet/MEdia Net Sent 6KB 11/08 10:51 PM wap.cingular Internet/MEdia Net Sent 8KB 11/08 10:44 PM wap.cingular Internet/MEdia Net Sent 4KB 11/08 10:33 PM wap.cingular Internet/MEdia Net Sent 8KB 11/08 10:27 PM wap.cingular Internet/MEdia Net Sent 4KB 11/08 10:21 PM wap.cingular Internet/MEdia Net Sent 4KB


What is going on here?
Thanks for any help!!
Message 1 of 22 (12,047 Views)

Re: Getting Charged for using IM Feature?

Do you have any contacts in your AIM address book?  It uses data to update this portion.  Also uses data to update your status.  I am surprised that cust care did not know this.
Message 2 of 22 (12,038 Views)
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Accepted by topic author amunet
‎09-30-2015 1:39 AM

Re: Getting Charged for using IM Feature?

[ Edited ]


amunet wrote:
Hey everyone, I just joined at&t and have a Samsung Propel phone.  I am under a family plan that has the "Messaging Unlimited for Families" feature added.

Two days ago I used the IM AIM program that is built into my phone.  The next day I looked online and saw I was charged data for using it, even thought I thought it was free under my feature ($3 worth!).  I stopped in a store yesterday and they said as long as you use the AIM built in the phone it should be free.  Thinking something else strange might have happened I used AIM again last night.  I did not send or received IMs just was available.  I would only recieve some notifications if someone came online.  I looked this morning and again I was charged, and the times fit when I was logged on.  On the Account Overview it shows this:

11/08 11:07 PM wap.cingular Internet/MEdia Net Sent 6KB 11/08 10:51 PM wap.cingular Internet/MEdia Net Sent 8KB 11/08 10:44 PM wap.cingular Internet/MEdia Net Sent 4KB 11/08 10:33 PM wap.cingular Internet/MEdia Net Sent 8KB 11/08 10:27 PM wap.cingular Internet/MEdia Net Sent 4KB 11/08 10:21 PM wap.cingular Internet/MEdia Net Sent 4KB


What is going on here?
Thanks for any help!!


IM'ing uses data to logon and refresh buddy lists. But this data usage is included in your messaging plan.
 
Don't worry about what it shows on OLAM. Wait until you actually get the bill. When the bill gets generated they'll reconcile the data with your IM'ing and you won't be charged. This happens with MMS also. Data will show on the OLAM, but when the bill is processed the data gets reconciled with the MMS and you only get charged for the MMS, not MMS PLUS data (unless your MMS went over the kb limit per message).
 
As long as your data usage is aligned with your IM'ing times, you should be fine. If when you get your bill, you see data charges, then dispute. Until the bill is processed there is nothing to dispute (nor worry about).


Message Edited by Zandora on 11-09-2008 12:56:28 PM
Message 3 of 22 (12,012 Views)
Tutor

Re: Getting Charged for using IM Feature?

Thank you both very much!  I guess I'll go a little easy this first month till I get my first bill.
Message 4 of 22 (12,002 Views)
Master

Re: Getting Charged for using IM Feature?

You're welcome.
Message 5 of 22 (11,996 Views)
Tutor

Re: Getting Charged for using IM Feature?

Just wanted to update that I DID get charged on my bill data for using IM.  I never went online or used the mobile email feature so know what I was charged was purely from IM.  I went to a store yesterday and the guy said you are charged for connecting and refreshing but not for the IM messages themselves.  He credited us the $20 of data I was charged and when we asked that even though we should get unlimited IM for free, it actually isn't because we have to pay, the salesperson shrugged.

 

I know someone who was on a plan with someone that used the IM feature and was never charged, is this issue specific to the Propel?

Message 6 of 22 (11,201 Views)
Tutor

Re: Getting Charged for using IM Feature?

Also wanted to add that the salesperson had to call someone to see if he could get the $20 off the bill and he said he had a hard time convincing the person, but did end up getting it.
Message 7 of 22 (11,199 Views)
Professor

Re: Getting Charged for using IM Feature?

[ Edited ]
sadly enough, this is the norm. our cs people (in-store, online chat and call in) tend to be way too under-educated when it comes to ... well .... anything really. heck, i couldnt even begin to count how many times ive had to try to correct a rep at one of my local corp stores about an issue or feature.
Message Edited by jii on 12-21-2008 02:29:33 PM
Message 8 of 22 (11,155 Views)

Re: Getting Charged for using IM Feature?

is there a time limit as to how long you can stay logged on either with IM or Windows Live?

 

Message 9 of 22 (11,046 Views)
Professor

Re: Getting Charged for using IM Feature?

It shouldn't have charged you the data for IM. I just gave up my Propel for an iPhone, and I used AIM to keep in touch with my fiance while he was at work. It never charged me for data. I didn't have a data package at the time either.
Message 10 of 22 (10,994 Views)
Contributor

Re: Getting Charged for using IM Feature?

[ Edited ]
I have the same problem with the Propel on my Family Talk plan. I tried to dispute the data charges but the CSR told me that the Propel was not under the list of phones with embedded IM messaging client (something about not being embedded, I'm guessing the list she had tells her which phones don't incur Data charges for signing onto AIM) so that it is subject to data charges every time you sign onto AIM. I think she was implying that the Propel uses MediaNet for the IMs and I'm being charged for the MediaNet usage. Maybe I'll try calling again tomorrow.
Message Edited by Liquifier on 12-25-2008 03:59:08 PM
Message 11 of 22 (5,076 Views)
Tutor

Re: Getting Charged for using IM Feature?

I am glad to see that someone else is having the same problem that I am. I've been in dispute with AT&T since November about data transfers on only my phone even though I have 4 phones on my account, all 4 Razors.  I am the only one that uses the IM feature on our phones, and I've been charged ridiculous amounts for "data transfers." I have called AT&T every month trying to figure out what the deal is and all they tell me is that there is too much date being transferred to be an accident. They never asked if I used the IM feature, nor did they even suggest this might be the problem. With the economy the way it is, it isn't right for them to be ripping off their customers in such a way.  I haven't used the IM feature on my phone in weeks and thus far, have seen the data lessen. I logged into here to see if anyone knew what wap.cingular was and if I was the only one with this problem. If this wap.cingular is my problem, I have 401 KB of data transferred this month. And all of it would be related to my aim usage on my razor.
Message 12 of 22 (4,592 Views)
Master

Re: Getting Charged for using IM Feature?

Is your Razr at&t branded?  It has to be an at&t branded device, and you have to use IM from the pre-installed IM client - not by browsing to AIM via MediaNet or using it through a third-party client, for data usage to not be charged on IM activity.
                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 13 of 22 (4,571 Views)
Tutor

Re: Getting Charged for using IM Feature?

It is an at&t branded razor and i accessed my AIM from the welcome screen. It's a flip phone, when I flip it open, it's the top right key.
Message 14 of 22 (4,560 Views)

Re: Getting Charged for using IM Feature?

I have the UTStarcom Quickfire with the family texting plan. I use the pre-installed instant messengers on the phone and so far I have not been charged for data.
Message 15 of 22 (4,547 Views)
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