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maxrebos's profile

Scholar

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39 Messages

Saturday, July 18th, 2015 9:28 AM

Galaxy S4 Lollipop will NOT Send text messages

99% of the time my Galaxy S4 will NOT send text messages. I have tried the stock message app and Hangout. I sent texts and the program reports message not sent.

 

I spend hours on the phone with ATT support. I even swapped out the sim card.

 

NOTHING works!  I can get incoming texts, but 99% of the time I cannot send.

 

This ONLY started happening after the Lollipop upgrade.

 

This happens everywhere, So it is not just the towers in my area.

 

On that rare 1% of the time, messages will go through, but after a short time they will stop again.

 

I am NOT buying a new phone, my phone works great. If it definately and AT&T problem.

 

The ATT rep even remotely connected to my phone and said it is set up correctly.

 

I tried to run the ATT messenger app and it will NOT configure.

 

HOW CAN I FIX THIS!

 

I pay $90 a month for your service and I cannot fully use what I pay for!!!!!!

 

 

 

 

Community Support

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15.2K Messages

9 years ago

Hey @maxrebos

 

I’m sorry to hear that your device does not appear to be sending texts correctly! I’d be happy to help! Can you please send me a private message by Clicking Here and include the following information?

 

  • Full name
  • Cell number
  • Best time to reach you

 

Thanks!

Charise

Contributor

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1 Message

9 years ago

What is your suggestion for this problem? I can receive texts, but can't send any. This started on Sunday 8/2/15 and I haven't sent a text since then.

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