- edited 06-11-2017 7:50 PM
Does anyone know if you have to wait two billing cycles to be able to access the Free HBO via DTVN? It keeps telling me that my number doesn't qualify which of course is hogwash. I have only been billed for Unlimited once so far. I am not sure if this is the reason. I called the Rep and they try to have you sign-on to a DTV deal and then cance. Yeah right! That's a scam.
06-11-2017 7:42 PM
Does anyone know if you have to wait any number of billing cycles to sign up for the Free HBO via DTVN? I upgraded to Unlimited last month (only received one bill so far) and it is telling me that my number does not qualify. I called a rep and they confirmed I qualify but that I have to sign up for a DTV account and then cancel everything except HBO. That sounds like a scam to me. Any input would be much appreciated.
06-18-2017 2:49 PM
Ok, got it working.
Must wait 2 cycles.
Must use the primary number in the plan to verify and sign up, other cell numbers just do not work.
06-19-2017 7:55 AM
The instructions provided by Gnatfun worked for me! Be sure you choose DirectTVNow and not just DirectTV as your provider. I had to go to "Other Providers" to find it.
Thank you Gnatfun!!
06-19-2017 11:18 AM
This process is great but what happens when you get an error message saying you are not on the unlimited plan even though you are?
If there are any ATT reps monitoring this blog, please, PLEASE chime in. No one can answer this for me at all. And I have a feeling several others have this same issue as well.
06-21-2017 4:39 PM
I have been on the phone with numerous ATT reps and Directv reps for many hours because I am also unable to add hbo after upgrading to an unlimited plus plan 3 months ago. I also receive the message that my phone number is not eligible. After repeatedly being transferred back and forth between the two services I was told that ONLY people with a pre-existing directv now account are eligible to ADD hbo to there account and that to obtain this benefit I would have to pay for a monthly directv now account. I repeatedly tried to explain to the staff that this is directly contradictory to the information provided on their website, but I was unsuccessful even when referencing the exact pages that indicate free hbo is included with an unlimited plus plan. I have included the information from the website below as it is of note that during one encounter I was told that this promotion had expired on 03/30/2017 despite the information listed below being posted to the ATT website in 04/2017, after the supposed promotion "expiration" date. This is extremely frustrating as the free hbo offer played a large role in my decision to upgrade to the unlimited plus plan. I am very disappointed with ATT regarding this and I am considering transitioning to another wireless provider (despite 10+ years of using ATT as my service provider).
"AT&T Unlimited Plus customer without TV service
If you have an AT&T Unlimited Plus wireless plan without AT&T TV service, simply create a free DIRECTV NOW account and start streaming live HBO channels and watch movies, original series, and more. Start by clicking on Verify Number. Plus enjoy additional shows with AT&T Exclusive content with Audience Network and have access to a library of HBO classic shows, movies and more."
07-15-2017 6:51 AM
Not true! They just arent very helpful (I experienced this as well but thanks to this thread I was connected) Follow directions down below!!
07-15-2017 9:32 AM
Spent over six hours trying to get to an AT&T rep that knows ANYTHING! all 6 wanted to charge more for what the ads and AT&T site says are for free!..So I am now filing formal complaint with North Carolina Attorney General's Dept of Consumer Protection and see what they find out...Too much trouble for us peons to fight!
07-15-2017 2:02 PM
This is the public AT&T Community Forum (not AT&T support), please do not post personal info. Just because my answer does not solve your issue (or agree with you), it may still be the correct information... Sometimes information I provide may not be specifically for you, it might be clarification for other community members. When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly. The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
07-17-2017 2:44 PM
I just spent a couple of hours trying and then "chatting" with AT&T to get it resolved. After being moved up the chain twice, the third support person said "My supervisor tells me it's a known problem" They promised to call me back tomorrow with a solution. Very poor execution from someone...
07-17-2017 3:03 PM
please let us know what to do when you find out..spent another 2 hours yesterday talking to pure dummies that have no clue what is going on with this plan (and probably others)...thank you for trying to get a resolution!
07-17-2017 3:14 PM
I'm beginning to believe it is a scam also...I'm going to give it till the end of the month then if not settled I will file a complaint with NC Atty General's Consumer Complain Division...They have not had a problem getting our money!
07-17-2017 11:10 PM