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Posted Apr 8, 2013
9:50:41 PM
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Finally decided to get my first Smartphone, but I'm a little confused.

Hi

I have a few questions about the plan options and phone features. I'm sure they'll sound silly, but like I said, it's my first Smartphone. Smiley Happy


1) Is email charged as part of the Data Plan or the Messaging Plan?

2) Do all Smartphone Data Plans include unlimited access to AT&T Wifi HotSpots?

3) It's my understanding that if I connect to the internet via an AT&T Wifi HotSpot or any other WiFi, it does not count as part of my data usage. Do I have to "turn off" the data plan before connecting to WiFi or does connecting to WiFi automatically stop data plan usage?

4) I don't need unlimited Text Messaging because I don't send/receive a lot of them, but the only choices listed for a messaging plan are "Unlimited" and "None". If I choose "None" does that mean I can't use text messaging at all or does it mean I will automatically be charged on a pay-per-use basis? If it is pay-per-use, then what are the rates?

Thanks! Sorry for being such a noob, LOL  Smiley Embarassed

Hi

I have a few questions about the plan options and phone features. I'm sure they'll sound silly, but like I said, it's my first Smartphone. Smiley Happy


1) Is email charged as part of the Data Plan or the Messaging Plan?

2) Do all Smartphone Data Plans include unlimited access to AT&T Wifi HotSpots?

3) It's my understanding that if I connect to the internet via an AT&T Wifi HotSpot or any other WiFi, it does not count as part of my data usage. Do I have to "turn off" the data plan before connecting to WiFi or does connecting to WiFi automatically stop data plan usage?

4) I don't need unlimited Text Messaging because I don't send/receive a lot of them, but the only choices listed for a messaging plan are "Unlimited" and "None". If I choose "None" does that mean I can't use text messaging at all or does it mean I will automatically be charged on a pay-per-use basis? If it is pay-per-use, then what are the rates?

Thanks! Sorry for being such a noob, LOL  Smiley Embarassed

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Apr 9, 2013 7:04:39 AM
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Former Employee

elabay35 wrote:

Hi

I have a few questions about the plan options and phone features. I'm sure they'll sound silly, but like I said, it's my first Smartphone. Smiley Happy


1) Is email charged as part of the Data Plan or the Messaging Plan?

2) Do all Smartphone Data Plans include unlimited access to AT&T Wifi HotSpots?

3) It's my understanding that if I connect to the internet via an AT&T Wifi HotSpot or any other WiFi, it does not count as part of my data usage. Do I have to "turn off" the data plan before connecting to WiFi or does connecting to WiFi automatically stop data plan usage?

4) I don't need unlimited Text Messaging because I don't send/receive a lot of them, but the only choices listed for a messaging plan are "Unlimited" and "None". If I choose "None" does that mean I can't use text messaging at all or does it mean I will automatically be charged on a pay-per-use basis? If it is pay-per-use, then what are the rates?

Thanks! Sorry for being such a noob, LOL  Smiley Embarassed


1. Email counts against the data plan.

2. I'm not totally sure but I believe the answer is yes.

3. Anytime you are connected to wifi, your phone will use wifi and will not use your data plan.  Be advised, though, there may be some apps or phone features that will always use cellular data whether you are connected to wifi or not. For example, visual voice mail on the iphone only uses cellular data.

4. If you chose none, you will automatically be charged on the pay-per-use basis. I believe the current rate is $0.20 per message, whether sent or received.

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Finally decided to get my first Smartphone, but I'm a little confused.

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Apr 9, 2013 7:04:39 AM
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elabay35 wrote:

Hi

I have a few questions about the plan options and phone features. I'm sure they'll sound silly, but like I said, it's my first Smartphone. Smiley Happy


1) Is email charged as part of the Data Plan or the Messaging Plan?

2) Do all Smartphone Data Plans include unlimited access to AT&T Wifi HotSpots?

3) It's my understanding that if I connect to the internet via an AT&T Wifi HotSpot or any other WiFi, it does not count as part of my data usage. Do I have to "turn off" the data plan before connecting to WiFi or does connecting to WiFi automatically stop data plan usage?

4) I don't need unlimited Text Messaging because I don't send/receive a lot of them, but the only choices listed for a messaging plan are "Unlimited" and "None". If I choose "None" does that mean I can't use text messaging at all or does it mean I will automatically be charged on a pay-per-use basis? If it is pay-per-use, then what are the rates?

Thanks! Sorry for being such a noob, LOL  Smiley Embarassed


1. Email counts against the data plan.

2. I'm not totally sure but I believe the answer is yes.

3. Anytime you are connected to wifi, your phone will use wifi and will not use your data plan.  Be advised, though, there may be some apps or phone features that will always use cellular data whether you are connected to wifi or not. For example, visual voice mail on the iphone only uses cellular data.

4. If you chose none, you will automatically be charged on the pay-per-use basis. I believe the current rate is $0.20 per message, whether sent or received.


elabay35 wrote:

Hi

I have a few questions about the plan options and phone features. I'm sure they'll sound silly, but like I said, it's my first Smartphone. Smiley Happy


1) Is email charged as part of the Data Plan or the Messaging Plan?

2) Do all Smartphone Data Plans include unlimited access to AT&T Wifi HotSpots?

3) It's my understanding that if I connect to the internet via an AT&T Wifi HotSpot or any other WiFi, it does not count as part of my data usage. Do I have to "turn off" the data plan before connecting to WiFi or does connecting to WiFi automatically stop data plan usage?

4) I don't need unlimited Text Messaging because I don't send/receive a lot of them, but the only choices listed for a messaging plan are "Unlimited" and "None". If I choose "None" does that mean I can't use text messaging at all or does it mean I will automatically be charged on a pay-per-use basis? If it is pay-per-use, then what are the rates?

Thanks! Sorry for being such a noob, LOL  Smiley Embarassed


1. Email counts against the data plan.

2. I'm not totally sure but I believe the answer is yes.

3. Anytime you are connected to wifi, your phone will use wifi and will not use your data plan.  Be advised, though, there may be some apps or phone features that will always use cellular data whether you are connected to wifi or not. For example, visual voice mail on the iphone only uses cellular data.

4. If you chose none, you will automatically be charged on the pay-per-use basis. I believe the current rate is $0.20 per message, whether sent or received.

Re: Finally decided to get my first Smartphone, but I'm a little confused.

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Apr 9, 2013 7:12:07 AM
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Former Community Manager

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Finally decided to get my first Smartphone, but I'm a little confused.

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Apr 9, 2013 10:56:50 AM
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sandblaster wrote:

1. Email counts against the data plan.

2. I'm not totally sure but I believe the answer is yes.

3. Anytime you are connected to wifi, your phone will use wifi and will not use your data plan.  Be advised, though, there may be some apps or phone features that will always use cellular data whether you are connected to wifi or not. For example, visual voice mail on the iphone only uses cellular data.

4. If you chose none, you will automatically be charged on the pay-per-use basis. I believe the current rate is $0.20 per message, whether sent or received.




Thanks for the info! I really appreciate it. Smiley Happy


sandblaster wrote:

1. Email counts against the data plan.

2. I'm not totally sure but I believe the answer is yes.

3. Anytime you are connected to wifi, your phone will use wifi and will not use your data plan.  Be advised, though, there may be some apps or phone features that will always use cellular data whether you are connected to wifi or not. For example, visual voice mail on the iphone only uses cellular data.

4. If you chose none, you will automatically be charged on the pay-per-use basis. I believe the current rate is $0.20 per message, whether sent or received.




Thanks for the info! I really appreciate it. Smiley Happy

Re: Finally decided to get my first Smartphone, but I'm a little confused.

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Apr 9, 2013 11:02:33 AM
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jamileh wrote:

sandblaster nailed it and no apologies necessary, this is exactly why we're here!

 

As for the hotspots, yes you can use them!

 

Here's a map to find hotspots near you: http://www.att.com/maps/wifi.html#fbid=puI4inameCW

 

Here's a quick video that shows you how to connect to an AT&T HotSpot: http://www.att.com/cctp_tour/flash_freedomlink/index.html

 

 


Thank you!  The maps and video are very helpful! Smiley Happy

 


jamileh wrote:

sandblaster nailed it and no apologies necessary, this is exactly why we're here!

 

As for the hotspots, yes you can use them!

 

Here's a map to find hotspots near you: http://www.att.com/maps/wifi.html#fbid=puI4inameCW

 

Here's a quick video that shows you how to connect to an AT&T HotSpot: http://www.att.com/cctp_tour/flash_freedomlink/index.html

 

 


Thank you!  The maps and video are very helpful! Smiley Happy

 

Re: Finally decided to get my first Smartphone, but I'm a little confused.

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Apr 9, 2013 11:33:12 AM
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You're welcome.

 

Please let us know if you have any other questions. We're happy to help. 

 

Depending on what kind of phone you get, we have different categories you can post in or find information from. 

 

Apple devices: http://forums.att.com/t5/Apple-Community-Discussion/bd-p/apple

Android devices: http://forums.att.com/t5/Android-Discussion-and-Support/bd-p/Android

Windows devices: http://forums.att.com/t5/Windows-Discussion-and-Support/bd-p/WindowsOS

Blackberry devices: http://forums.att.com/t5/BlackBerry-Community-Discussion/bd-p/rim

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

You're welcome.

 

Please let us know if you have any other questions. We're happy to help. 

 

Depending on what kind of phone you get, we have different categories you can post in or find information from. 

 

Apple devices: http://forums.att.com/t5/Apple-Community-Discussion/bd-p/apple

Android devices: http://forums.att.com/t5/Android-Discussion-and-Support/bd-p/Android

Windows devices: http://forums.att.com/t5/Windows-Discussion-and-Support/bd-p/WindowsOS

Blackberry devices: http://forums.att.com/t5/BlackBerry-Community-Discussion/bd-p/rim

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Finally decided to get my first Smartphone, but I'm a little confused.

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