12-14-2017 8:52 AM
Why would I end up using so much data in one week with my new iPhone while observing same Internet habits as before when I owned a much older IPhone? In particular, the category Browsing and Technology shows high data usage. I understand Browsing but what constitutes Technology?
Solved by: Go to Solution.
02-12-2018 10:23 PM
..... and I haven’t had a 3GS since the turn of the Millennium! I was referencing another post that was offered as a solution.
And thanks @Callie33021! I will try those things. You ARE a part of the solution! Much appreciated! :-)
02-13-2018 3:51 AM
@Tkins019 This is NOT your thread. And not all replies are to you.
- edited 03-01-2018 4:55 PM
My daughter and i bought new phones in December. I bought a Moto G5 which is also a very fast phone and my daughter bought a iphone 8. My phone is fast and not burning data in huge quantities like her iphone. Daughter has been on my plan for years. I don't think we ever went over the limit on data. Last month she brought it to get checked out at a ATT store. The ATT rep did nothing except advise her to shut off wifi assist and prevent apps from communicating. Only about two weeks into the new billing cycle and already getting data warnings. This is unacceptable that the iphone is being sold to customers this way without even a warning about the data usage. Good for ATT but bad for customers. No I don't want to update to an unlimited plan. No I don't think it uses so much data because it is fast. And yes, there seems to be many complaints from customers on here who have the same problem. And ATT must know about the problem because it has to be one of their top selling phones. And after complaining only $25.00 credit. I have no contract and have been a customer for many, many years and this may be enough for me to bail out of ATT even if I have to buy the iphone from them to do it. So angry. And I was told, well we don't make the phone! So is it still ok to sell it with a known problem?
03-01-2018 6:43 PM
ATT didn’t build the phone and doesn’t control the phone. This is like blaming Walmart because a toaster always burns the toast.
Take the phone to Apple to determine if it’s defective. There are also multiple ways to monitor data to determine if the phone is faulty and not connecting to Wifi at home. First step is turning off cellular for all apps that show high usage.
03-01-2018 7:20 PM
03-01-2018 7:24 PM
Even Walmart has a date they will no longer accept returns and you must deal with warranty.
That date with your phone was day 14.
Again, if the phone is defective you MUST call Apple. They do not allow carriers to handle warranty
Read the link and see what apps are using data. It’s not magical or mysterious.
Data gets burned up by WHAT? All that information is in the phone settings.
03-01-2018 7:42 PM
- edited 03-02-2018 4:17 AM
ATT can do NOTHING. Servicing on the phone must be done by APPLE. Replacing the phone must be done by APPLE. We can go round and round, and you will be told the exact same thing by ATT and other customers.
I gather you already were told to call APPLE. Now another customer is telling you ATT is correct.
And this assumes the phone is using excess data due to defect, rather than a user error or lack of knowledge. Normal usage with Home Wifi available is 2-3 gigs a month. Without home Wifi and restrained use 5 gigs or up is normal. A common reason for over use of data is the phone doesn’t connect to Wifi. That is either poor Wifi, user error or defective phone.
03-02-2018 1:47 PM
03-02-2018 1:51 PM
You realize apple has the contract with at&t stating apple will do all the warranty of the phobe, correct? It's probably in apples terms of service which I'm sure you read and didn't just clock through
03-02-2018 1:55 PM
03-02-2018 1:59 PM
Doesn't matter where the phone was bought, you have agreed to both at&t and apple that apple would handle the warranty on the device. Now the question is, why did you agree to that in both apples ts and cs and at&ts that apple would handle it, if you didn't agree to it?
03-02-2018 2:12 PM
03-02-2018 2:19 PM
I have read the at&t terms and they are in there. I stated they were probably in apples so you have agreed on at least one of them, that you would take iPhone warranty issues to apple and now you are upset you are being held to it. At legally can't do anything with a malfunctioning iPhone. You somehow hold apple to 0 liability even though they both made the product, and are the ones legally responsible for the warranty on it. The excessive data usage is either the user not knowing how to use their device, or a bad phone, which the problem lies with the manufacturer/warranty provider apple.