Emergency Alert System

Contributor

Emergency Alert System

I just have to say that Verizon wiped the floor with you guys last Friday. We had a tornado (VERY rare here) and Verizon Wireless customers had push notifications to their phones, while we had nothing. I see you have the system set up in the NYC area, but not Long Island.

Major #Fail

Message 1 of 22 (7,855 Views)
Former Community Manager
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: Emergency Alert System

Currently AT&T offers emergency alerts in NYC, Washington DC and Portland, Oregon. We are actively working to expand this service to other areas. 

 

More information about this service can be found here: http://www.att.com/esupport/article.jsp?&sid=KB410692&cv=820#fbid=3UV__30c1mV

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Message 2 of 22 (7,785 Views)
Professor

Re: Emergency Alert System

I read this and can't determine if the suburbs of those cities are covered by WEA or CMAS.  Do you have additional information jamileh?  I'm in the Washington DC area, MD suburbs.

Message 3 of 22 (7,761 Views)
Expert

Re: Emergency Alert System

[ Edited ]

Another thing to remember about this - currenlty only certain devices support CMAS. As of the first of the year only the following phones have the capabilities

 

  • Samsung Galaxy SII (SGH-i777)
  • Samsung Captivate Glide (SGH-i927)
  • Motorola Atrix 2 (mb865)

My list is a little dated so you might want to check with the weather service

Message 4 of 22 (7,751 Views)
Former Community Manager

Re: Emergency Alert System


21stNow wrote:

I read this and can't determine if the suburbs of those cities are covered by WEA or CMAS.  Do you have additional information jamileh?  I'm in the Washington DC area, MD suburbs.


I'll have to do a little research to find out more info. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Message 5 of 22 (7,746 Views)
Tutor

Re: Emergency Alert System

I have a Galaxy S III, which you would think would have it (as the Galaxy S II has it).  There are reports of CMAS messages going out, and of course, mine doesn't seem to be receiving them.  I consider it a major fail on AT&T's part, in an effort to focus on AT&T-specific features/software that a small fraction of us really use ahead of safety, especially since other carriers with the Galaxy S III have CMAS enabled.

Message 6 of 22 (7,320 Views)
Expert

Re: Emergency Alert System


heichers wrote:

I have a Galaxy S III, which you would think would have it (as the Galaxy S II has it).  There are reports of CMAS messages going out, and of course, mine doesn't seem to be receiving them.  I consider it a major fail on AT&T's part, in an effort to focus on AT&T-specific features/software that a small fraction of us really use ahead of safety, especially since other carriers with the Galaxy S III have CMAS enabled.


Do you live in any of these areas?

 

Currently AT&T offers emergency alerts in NYC, Washington DC and Portland, Oregon. We are actively working to expand this service to other areas.

 

If you look at Jamileh;s post in this same thread you would have seen it

Message 7 of 22 (7,229 Views)
Scholar

Re: Emergency Alert System

How do you sign up for these wireless emergency alerts. No ware in the link does it say how to sign up?

Message 8 of 22 (7,230 Views)
Scholar

Re: Emergency Alert System

Any updates on this? This is an important missing function no AT&T iphones.

Message 9 of 22 (6,170 Views)
Expert

Re: Emergency Alert System


the gryphon wrote:

Any updates on this? This is an important missing function no AT&T iphones.


It appears to also require a IOS upgrade on the iphone, it showed up on the verizon corporate phone after the 6.1.2 upgrade that was just pushed out to CDMA based Iphones - the 4S and the 5. Appears to be a question to Apple, since ATT supports it on specific phones

Message 10 of 22 (6,164 Views)
Scholar

Re: Emergency Alert System

I saw on release day Verizon phones. I'm sure it does require an update of some kind. But it's a question for AT&T since we know it's been around on CDMA phones for 6+ months.
Message 11 of 22 (6,169 Views)
Contributor

Re: Emergency Alert System

Can someone please explain to me why the iphone 5 on verizon has the Wireless Emergency Alerts, but he Iphone 5 on AT&T does not?  I think after the weather disasters and AMBER alerts that are going on across the country that AT&T would want to make this a priority!

Message 12 of 22 (5,408 Views)
Expert

Re: Emergency Alert System


illinoismember77 wrote:

Can someone please explain to me why the iphone 5 on verizon has the Wireless Emergency Alerts, but he Iphone 5 on AT&T does not?  I think after the weather disasters and AMBER alerts that are going on across the country that AT&T would want to make this a priority!


Becasue the verizon iphone 5 had a special IOS and firmaware patches sent to it that enabled it, prior to those patches it did not have it, the frequency used for the alert is different between GSM and CDMA carriers, the goverment still does not have it working to full capabilities on all cellular transport methods

Message 13 of 22 (5,400 Views)
Professor

Re: Emergency Alert System


wingrider01 wrote:

illinoismember77 wrote:

Can someone please explain to me why the iphone 5 on verizon has the Wireless Emergency Alerts, but he Iphone 5 on AT&T does not?  I think after the weather disasters and AMBER alerts that are going on across the country that AT&T would want to make this a priority!


Becasue the verizon iphone 5 had a special IOS and firmaware patches sent to it that enabled it, prior to those patches it did not have it, the frequency used for the alert is different between GSM and CDMA carriers, the goverment still does not have it working to full capabilities on all cellular transport methods


But it is possible if AT&T were to have it implemented on the devices. I get cell broadcast alerts on my phone thru the AT&T network, severe weather and AMBER alerts. Extreme threat alerts are also possible, but I haven't received one of those.

Message 14 of 22 (4,881 Views)
Expert

Re: Emergency Alert System


sitnsidewayz wrote:

wingrider01 wrote:

illinoismember77 wrote:

Can someone please explain to me why the iphone 5 on verizon has the Wireless Emergency Alerts, but he Iphone 5 on AT&T does not?  I think after the weather disasters and AMBER alerts that are going on across the country that AT&T would want to make this a priority!


Becasue the verizon iphone 5 had a special IOS and firmaware patches sent to it that enabled it, prior to those patches it did not have it, the frequency used for the alert is different between GSM and CDMA carriers, the goverment still does not have it working to full capabilities on all cellular transport methods


But it is possible if AT&T were to have it implemented on the devices. I get cell broadcast alerts on my phone thru the AT&T network, severe weather and AMBER alerts. Extreme threat alerts are also possible, but I haven't received one of those.


there is a list of devices that the broadcast dos work on, the list is short and the iphone is not one of them

Message 15 of 22 (4,873 Views)
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