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Data overage

I live and have my wireless service in NYC. There are two line on the account. I travel to San Diego once a month for work. When I am in San Diego my data is used up super fast and I reveive overage messages after only three days. I'm not roaming, I'm still in the U.S. What is causing this?

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Message 1 of 5
ACE - Expert

Re: Data overage

Look on your phone. It tracks all data usage and can tell you what is using the data. You control your phone, ATT doesn’t. You are also on an old plan. ATT quit charging for data overages years ago. If you don’t like paying for overages, switch to a current plan.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
ACE - Sage

Re: Data overage

Overage has nothing to do with roaming.   Roaming charges have to do with roaming.  Unless you have a very old regional plan, traveling within the USA does not cause roaming charges.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 5
Tutor

Re: Data overage

Well I live in San Diego and today I used 1.1 gig every 10 minutes for a total of 10 gig.  I never streamed anything

Message 4 of 5
ACE - Sage

Re: Data overage


@waliggan wrote:

Well I live in San Diego and today I used 1.1 gig every 10 minutes for a total of 10 gig.  I never streamed anything


And where did your information come from?  Your phones data usage in its settings?   Or are you reading usage in your myATT account?  Usage report in myATT is not real time.  That data was used in the last 72 hours and posted to your account.  

Only your phone meters your data live and says what used the data.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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