Tutor
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5 Messages
Data not working after switch to Mobile Share
Last Thursday I changed my service to the 10gb mobile share plan on my iPhone 5S. The next day when I was off my wifi network I noticed that my data was not working all of a sudden (off wifi). I spent 30 mins troubleshooting with AT&T with no resolution. For some reason I can only access att.com domain sites but nothing else - regardless of web browser. Web apps also cannot connect using att data.
I then decided Friday evening to upgrade to a Samsung Galaxy s5 and today is my first day away from wifi and have the same exact issue with this phone - including only being able to access att websites. I spent another 30 mins with a customer service rep who tried unregistering me from the network and changing service plans ... With no luck.
Obviously this is not a device issue since it happened to both devices. It's also not a location issue since I have a secondary iPhone 5 that is working perfectly (on a different service plan)
I've been now at least five days without data... Even though I'm paying for it and don't see a resolution in sight.
Anybody have any suggestions?
I then decided Friday evening to upgrade to a Samsung Galaxy s5 and today is my first day away from wifi and have the same exact issue with this phone - including only being able to access att websites. I spent another 30 mins with a customer service rep who tried unregistering me from the network and changing service plans ... With no luck.
Obviously this is not a device issue since it happened to both devices. It's also not a location issue since I have a secondary iPhone 5 that is working perfectly (on a different service plan)
I've been now at least five days without data... Even though I'm paying for it and don't see a resolution in sight.
Anybody have any suggestions?
Zeeb
Mentor
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63 Messages
10 years ago
I wonder if you have a bad sim card? Did you use the same one in both phones?
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kr3900b
Tutor
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5 Messages
10 years ago
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GeekBoy
Master
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4.1K Messages
10 years ago
Have you called *611 form your phone (or the proper 800 number) and worked with the support team there? I know that it is possible that your data service was not properly provisioned when you were transitioned to the new service plan. When you call them, make sure to mention that your plan was recently changed so they can check to make sure that it is setup properly.
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kr3900b
Tutor
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5 Messages
10 years ago
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kr3900b
Tutor
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5 Messages
10 years ago
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kr3900b
Tutor
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5 Messages
10 years ago
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