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Data isn’t working on my iPhone


Data isn’t working on my iPhone

My phone is showing LTE and not 3G 4G I haven’t got to use my phone yet since I got it with just data. Can’t even set up iMessages. What do I do 

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Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎02-04-2019 11:52 AM

Re: Data isn’t working on my iPhone

Hello @Alyssastella420!


We're sorry to hear that you are having trouble with mobile data connection. We can help you with that!


Are you able to make calls or send text messages with your iOS device? Have you experienced any service interruptions in your area just recently?


To help set up iMessages on your device, you can follow these steps:

  1. Go to Settings app (gear Icon) on home screen
  2. Scroll and select Messages.
  3. Select the iMessage Switch to turn on or off.
  4. Go back to home screen and tap the Messages App to create and send a new message to your recipient.

To help test the data connectivity with your device, you can access our Device Troubleshoot by selecting what brand device you have, then select Internet and follow the steps to get your cellphone back fully operational.


Thanks for reaching out the community for help!


Dwight, AT&T Community Specialist


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