Tutor
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7 Messages
Data is being used while streaming Directv on I-Phone
Hello,
I decided to try streaming Directv yesterday for about an hour just to see how it went. When I checked my data, it showing that I had used almost a half gigabite of data. I tried again this morning to test it. I reset my cellular data to zero, closed out every open window and streamed directv for about 20 minutes. I checked my cellular data and it had used 300 MB. I called AT&T to make sure that it should use no data and they confirmed that it wouldn't, but could not answer the question about why my data was being used so quickly.
I tried the experiment one last time and my cellular specifically said under the directv app that it had used another 112 MB. It doesn't appear that I am getting the directv streaming that was promised, so I will have to stop using it.
Do you suppose that it will just add the data back on at billing time when it recognizes that the data was used by directv?
Or is there some extra step that AT&T didn't know about? I am streaming from the directv app.
Thanks in advance!
sandblaster
ACE - Expert
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64.7K Messages
7 years ago
Where are you checking your cellular data usage, on the phone? If so, the phone knows nothing about the free data, it will continue to count it along with any other data. You need to look at your usage on your account. You should see "sponsored data". That is the Directv data and does not count against your plan.
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formerlyknownas
ACE - Sage
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116.6K Messages
7 years ago
That's right
what you see on the device it not how you are billed.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Your phone app is using data, if it wasn't you wouldn't be able to see the video, but when you check AT&T they break it out of the data your're being charged for.
If yuo have a VPN on (or someother weird "thing"), it won't be free data.
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jcollins
Tutor
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7 Messages
7 years ago
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jcollins
Tutor
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7 Messages
7 years ago
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jcollins
Tutor
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7 Messages
7 years ago
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formerlyknownas
ACE - Sage
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116.6K Messages
7 years ago
@jcollins
You are an ATT wireless customer, using the app on your mobile, correct? You shouldn't have to wait very long before seeing the "sponsored data" on your usage report.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Confused if when you see it on-line you see it seperate (as @lizdance40 showed above) or if you're saying it's combined.
Are you on an AT&T postpaid account or GoPhone?
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jcollins
Tutor
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7 Messages
7 years ago
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jcollins
Tutor
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7 Messages
7 years ago
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