Explore & discover

Helpful Links

Data consumption *3282# not working

Employee

Data consumption *3282# not working

We have had some people notice that when they attempt to check the data usage via the *3282# method rather than get the usage email we get the AT&T Free Message, “This information is not available for your account”. I tried it myself and get the same.  I also tried the *646# for voice minutes and it returned Zero of Unlimited.

 

What has changed because it used to work? Also is there a new method to pull that info from the phone?

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
4,313 Views
Message 1 of 4
Administrator

Re: Data consumption *3282# not working

Oh no @St204912,

We know how important it is to stay on top of your usage. Thank you for bringing this to our attention.

Fortunately we do offer an alternative for monitoring your data. In the myAT&T app, simply select the drop down under My Wireless > Check Usage and you will be provided with an in depth look into your data consumption.

Best regards,
Cleveland, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
ACE - Expert

Re: Data consumption *3282# not working

@St204912 It would be much better to track your data in your phone (my opinion). It's live and sometimes AT&T's data is delayed (up to 3 days, longer if roaming).

 

(If you are tracking everyone else then the text or app is better)

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 4
Contributor

Re: Data consumption *3282# not working

ATT Care Administrator  -  that  is a WORTHLESS B S Response
 
 
 
 - you have a  PROBLEM on your NETWORK and YOU ARE IGNORING IT
 
Message 4 of 4
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support