Contributor
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3 Messages
Data being eaten up too quickly
We have 2 phones on 3gb data plan and in the past we never used it in 1 month. Suddenly the past 3 months we use it up in the 1st week! Why would this be happening? We got New phones 2 months ago. We have WiFi at home. Nothing has really changed.
curiouscat
Professor
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1.9K Messages
7 years ago
Read this article by @lizdance40. This will help you with data management.
https://forums.att.com/t5/Community-Blog/Data-Management-Cause-for-gray-hair-hair-pulling-and-stress/ba-p/4323575
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
@curiouscat Oh, that old thing? LOL. But yes, it has some helpful tips to diagnose what is using the data.
@Floridasassy
If the data totals on your phone exceed your allowance, then something is wrong on your end.
If your phone does not come pretty close to agreeing with ATT totalsby the end of the month, then there is a problem on ATT end.
Please dig through the phones data usage and we will suggest what to do next.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@Floridasassy Your phones should tell you exactly which apps eat the most amount of data.
What kind of phones do you have?
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Floridasassy
Contributor
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3 Messages
7 years ago
What we noticed was text pix, emails, some websites, even the ATT app open or function really slow. Wasn't like this 3-4 months prior.
My most used apps show as Facebook, Google photos, play store. Sure I downloaded apps with new phone but all while in my house. Should have been via Wi-Fi. Its almost as if our data is being used while Wi-Fi is on.
Thx for responding.
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
@Floridasassy
Are both phones using more than usual? If so, it might be your router is failing. If it's onlynone phone, then it might be a faulty phone. If it won't hold a wifi connection, it will keep using your data.
First try resetting your network settings, then add your wifi back again.
You are still under warranty, so if it's one faulty phone, contact ATT about a replacement.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
Maybe you need a newer/different wireless router?
But how much data are they using???
Facebook uses a lot more when watching videos/etc. What numbers does Facebook say it uses?
Is your phone settings set to download apps over cellular? (I can turn that off on my iPhone).
You can possibly set google photos to only sync on wifi.
Do you have WiFi Assist on? How much data does it say it uses?
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Floridasassy
Contributor
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3 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
Yes, it's a good start. You can also turn cell data off while at home. This may be enlightening all by itself if your phone won't connect to internet without it.
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