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mjchang's profile

Contributor

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2 Messages

Friday, June 23rd, 2017 6:50 PM

Data Overage Preventative Features

I received two overage charges. Do you have features that prevent data overages? For instance, the data slows down when we approach the data limit (similar to T-Mobile)? 

ACE - Expert

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64.7K Messages

7 years ago

Sure. Switch to a Mobile Share Advantage plan. There are no data overage charges. Your data just slows to 2G speeds. The plan you are currently on is grandfathered.

Contributor

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2 Messages

7 years ago

Just to confirm... I am currently not on a Mobile Share Advantage plan? And that is why I am receiving overages?

ACE - Expert

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64.7K Messages

7 years ago

Correct. You are likely on a Mobile Share Value plan. Those plans had overage charges but were replaced by Mobile Share Advantage about 2 years ago.

ACE - Expert

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16.5K Messages

7 years ago


@sandblaster wrote:

Those plans had overage charges but were replaced by Mobile Share Advantage about 2 years ago.


Not even one year ago yet, only last August. 

http://about.att.com/story/att_introduces_mobile_share_advantage.html

 

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