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Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

Just curious - how much (if any) does AT&T slow your connection down if you reach your data limits on the Unlimited Data Plan (after 22 GB usage) or any of the Mobile Share Advantage Plans. I know they have it specified in writing, but just wanting user experience / feedback on how much your data connection is really slowed down. Can you browse the internet much at all? Open emails? Use any music/video streaming service?

 

 

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Message 1 of 35
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Accepted by JohnnyDoe
‎12-01-2016 1:52 PM

Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

The Mobile Share Advantage plans document the speed you are throttled to as 128Kbps, so there would be no streaming of anything. It would only be slightly faster than a dial-up connection, so loading web pages, etc would depend upon the site design.

For the unlimited plans, they don't throttle, they "re-prioritize" which means that all other traffic will get a higher priority than you. That may mean no noticible change in performance, or it may mean that you will work at a snail's pace depending upon how busy the cell tower you are using is. In extreme situations, it may even prevent web pages from loading due to the time it takes your phone to get the data packets in response to your requests.


Jerry B.
"GeekBoy"

--


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Message 2 of 35
Administrator

Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

Hi @JohnnyDoe!

 

Excellent questions and I’m glad you asked. I’ll be more than happy to help out here, but it seems that our great A.C.E. @GeekBoy beat me to the punch a bit!

 

He was right on point with everything he mentioned. When data speeds are slowed, they’re lowered to 128Kbps. Email would work perfectly fine and some sites should load without an issue. Streaming services aren’t likely to work very well as they’ll probably buffer pretty heavily at that speed.

 

As mentioned, unlimited plans are a little bit different, but can be effected in much the same way. You actually have the ability to download a speed testing application to stay on top of your quickness. Give you app store a quick search and I’m sure you’ll find something that can help out there.

 

Thanks so much for reaching out to me and have a good one! Special thanks to @GeekBoy for providing some great insight onto this one!

 

 

Anabel, AT&T Community Specialist


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Message 3 of 35

Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

Thank you all for your help and clarification!

Message 4 of 35

Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

Has anyone actually hit the 22 GB limit on the Unlimited Data plan? Just curious what usuage is 'actually' like vs. what it's stated. I know there are factors - i.e. time of day, location, etc depending on the network traffic - but just curious. 

Message 5 of 35
ACE - Sage

Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

Not personally.  We have seen reports on the forum all over the place.  Some never slow down and use a hundred gigs plus. Some complain the get sluggish data often all through the month.  Some report slow down after 22 GBs during peak times or congested locations.

I don't know any regulars who have unlimited now.  @garylapointe did, but gave it up last year.   

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 35

Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

Good to know - I just switched from the Mobile Share Advantage to the Unlimited Plan and can't see using more than 22 GB with the Data Free side on Directv; I just don't do enough other stuff that eats data. 

 

From what I've read your right - it's all over the place as far as people either getting throttled data speeds or basically being left untouched. Oh well, piece of mind with the unlimited side now!

Message 7 of 35
ACE - Expert

Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans


JohnnyDoe wrote:

Has anyone actually hit the 22 GB limit on the Unlimited Data plan? Just curious what usuage is 'actually' like vs. what it's stated. I know there are factors - i.e. time of day, location, etc depending on the network traffic - but just curious. 


There are people who use 100GB and say they don't notice slowdowns...

 

 

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    Message 8 of 35

    Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

    Good to know - I can't ever imagine using that much data (especially since there isn't any tethering allowed), but good to know that they haven't experienced any hiccups with that much data. 

    Message 9 of 35

    Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

    Just curious what other's thoughts are or if anyone with AT&T can provide input... will the 'Unlimited Data Plan' ever be partnered up with DirecTV Now? I know this is the latest push by AT&T and is the eventual future of DirecTV, just curious if that will ever be in the pipeline.

    Message 10 of 35
    Administrator

    Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

    Hello @JohnnyDoe,

     

    That’s a great question I was quite curious about that myself! Having DIRECTV NOW would not make you eligible for the Unlimited Data Plan. In the future this may change as AT&T is dedicated to providing great deals and services to our customers.

     

    Customers on eligible wireless plans are able to view movies and shows within the DIRECTV NOW App without using their data allowance.

     

    Right now if you have the DIRECTV application you can stream DIRECTV data free on postpaid AT&T Mobility devices, including smartphones, tablets and hotspots. Data free streaming applies to live content, recorded content, and video on demand.

     

    Hope this helps, Happy Holidays!

     

    Daniel, AT&T Community Specialist


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    Message 11 of 35

    Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

    Daniel -

     

    Thanks for the quick reply. I knew the DirectTV Now didn't make one eligeable for the Unlimited Plan but just wasn't sure if sometime in the future this would change. 

     

    I appreciate the feedback and good information.

    Message 12 of 35
    Professor

    Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

    @JohnnyDoe, If they ever do, it would probably be a limited time promotion (30 days or so) to get people to sign up and stay signed up. In other words, if you drop it, you won't be able to get it back, just like other grandfathered plans. This will keep customers from constantly dropping and resubscribing.



    "Customers helping customers; not always successfully"
    Message 13 of 35
    ACE - Sage

    Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

    @JohnnyDoe  As it is explained to me, neither the unlimited data plan or DirecTV Now are high profit services.  Generally the idea is to pair a higher profit item with a new service as a promotion.  

    I think @Busternutt is on the right track, at some point it might be offered as a limited time promotion.

    This is 17 days into the DirecTV Now service and it is finally running well for me.  I've had minor glitches, like the dreaded error 60, to many streams running, when I had none running.  I think the service will need to be less buggy before it can be offered as a promotion.

     

    On that Note.....Did you see the news?  T-mobile is offering new customer who switch to them a full year of DirecTV Now service.   That guy really knows how to sell dung to camel drivers doesn't he?  Turn poo into gold.  Sows ear to silk purse...  you get the idea.  

     

     

     

    (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 14 of 35

    Re: Data Limit(s) Reached - Unlimited Data or Mobile Share Advantage Plans

     @lizdance40 - you are definitely right, I pretty much figured there wasn't a lot of profit from the unlimited plan standing alone which totally makes sense they make you pair it with the DirecTV service (revenue/profit streams are definitely higher from this). 

     

    I've been curious on the DirecTV Now service and will try it soon; just figured I would let them get all the bugs worked out of it first. The $35 promo package pretty much includes every channel I care about and the $5 HBO add on is as cheap as you will find anywhere. 

     

    @lizdance40 you mention the steams are getting better? How is it running during peak times (i.e 5-8 PM) and weekends?

     

    I did see that T-Mobile offered that promotion! What a joke! They are very good about twisting words and having lose advertising terms to attract customers (will admit, they seem to be doing a good job with their subscriber addition numbers)... but I honestly have yet to have any friends that are happy with their service and they live in all different cities across the country. I believe they are offering a 'bill credit' for up to 1-year to cover the DirecTV Now charge if I saw the ad right.

    Message 15 of 35
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