Contributor
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1 Message
DATA
Okay, so I got put on my family's plan about a month ago. And the only thing that works is my messages. Everyone else's works fine. What do I do? It wont load anything.
Contributor
•
1 Message
Okay, so I got put on my family's plan about a month ago. And the only thing that works is my messages. Everyone else's works fine. What do I do? It wont load anything.
ATTHelp
Community Support
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230.7K Messages
6 years ago
Good afternoon @alexiscook80,
It is my understanding you don’t have access to data on your device. We know how important internet access is. I will be happy to offer my assistance.
Please access the AT&T Troubleshoot and Resolve Tool. For the best troubleshooting experience we will ask you to sign in with your myAT&T user ID and password.
Once you have successfully logged in, please scroll down to Service/network issues > select Internet > [fill out the form] and follow the online instructions. This tool will look at network, device, and possible provisioning issues which can cause this problem.
Thank you for using the Community Forums, and have a terrific weekend!
Anthony, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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116.6K Messages
6 years ago
@alexiscook80
With what phone ? Did you bring your own or are you using an ATT branded phone? I suspect you are using your own phone and it’s not programmed for ATT.
https://www.att.com/esupport/article.html#!/wireless/KM1062162
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