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DATA

My plan "claims" it has rollover data. But, it's really a false claim on AT&T's part, and besides unfair, because the data that rolls over is used LAST after I've used my data for the month, and then any of that data DOES NOT rollover again. So, what's up AT&T?? Why not make it better for the consumer??
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Message 1 of 9
ACE - Expert
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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎11-13-2016 9:34 AM

Re: DATA

 


@Kevincmichaels wrote:
My plan "claims" it has rollover data. But, it's really a false claim on AT&T's part, and besides unfair, because the data that rolls over is used LAST after I've used my data for the month, and then any of that data DOES NOT rollover again. So, what's up AT&T?? Why not make it better for the consumer??

It's exactly what they state it is. It has rollover for one month. 

 

Before they had it for one month of rollover, we had nothing. So it is better for the consumer than it was before that.

 

Could it be different? Sure, but it's not. It helps out if you occasionally need it. It just can't help out 2 months in a row...

 

If you constantly need to access your rollover, you possibly (probably) need a bigger plan.

 

This is the AT&T community forum (not AT&T support).

 

 

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Message 2 of 9
Professor

Re: DATA

They don't try to hide this fact.

 

The website about the feature (att.com/rolloverdata) even mentions it in the text in the banner image: "Rollover Data for Mobile Share AdvantageSM expires after 1 mo. or with any plan change & is used after monthly plan data. Add’l restr. apply.".

 

If yo call in and ask to change plans, the rep will tell you about it. At least they should, the billing system prompts them about it.

 

The website tells you about it.

 

So, no false claims and no "unfair" practices.

 

Rollover Data is to protect you from an overage in the event that on an unusual month you use more data than you typically do. You're still expected to have a plan that covers your regular monthly usage.

 

You can also switch to a new Mobile Share Advantage plan which, depending on your situation, may be cheaper and has no overages. Your data is just slowed after you've reached your allotment.

 

You can read about Mobile Share Advantage plans at att.com/shop/wireless/data-plans.html.

Justin

If this solved your problem, please consider accepting this as the solution so that it can help others in the future. Please remember that this is a customer forum and all of the answers we provide are through our own research, experience, or personal knowledge.
Message 3 of 9
Anonymous
Not applicable

Re: DATA

I don't think I've ever heard of any roll over service of any kind using the roll over first, yet I hear many people complaining about it.
Message 4 of 9
Professor

Re: DATA

Guess you have now. Think of it as a personal rainy day fund. You pay your bills as you normally would. But if you have a bad month, then you have something to dip into to tide you over until the next month.



"Customers helping customers; not always successfully"
Message 5 of 9
ACE - Expert

Re: DATA


@rightofpassage wrote:
I don't think I've ever heard of any roll over service of any kind using the roll over first, yet I hear many people complaining about it.

Maybe because ATT's the only carrier with rollover data? Remember rollover minutes, they didn't get used first either but I don't recall anyone complaining about that. Maybe because they didn't expire each month. They also never got used. 

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Message 6 of 9
Anonymous
Not applicable

Re: DATA

@sandblaster that what I was alluding to. Roll over minutes got used last as well, yet people get upset the data is used last. Why they expect it to be used first is beyond me.

Message 7 of 9
ACE - Sage

Re: DATA

 

You should see  the whining over on Verizon.  They called it "Carry over" to try and avoid being lumped in with other carriers long term rollover offers.  

It didn't work.   

Customers didn't catch on to the term and have the same complaint.   In Verizon's case, the only way to get the feature is to move to the newest plan, whereas ATT added it to the MSV plan over a year after the plan was already in full swing.  So they have the additional complaint that they were lured into the new plan on false pretense.   

The offer is very clearly explained in writing  by ATT and Verizon.  But nobody reads anymore.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 8 of 9
ACE - Expert

Re: DATA


@Anonymous wrote:

@sandblaster that what I was alluding to. Roll over minutes got used last as well, yet people get upset the data is used last. Why they expect it to be used first is beyond me.


I think since the roll over minutes lasted 12 months it didn't really matter as much which got used first. I think it was perceived a bit differently (and I'd think more people had a little more in the "back").

 

The HUGE difference was if you touch rollover data, you don't have any the next month; if you touch rollover minutes you could still have a lot left.

 

If I had a 700 minute plan and 4000 rollover minutes (4000-5000  was pretty normal for our plan) and I only used 400 minutes then 300 when into rollover but I probably had 300-400 expire from 12 months before expire; it didn't really matter if those 400 minutes that I used were rollover or from the plan.

 

Even if I spoke 1200 minutes, 3 times our normal, it would barely ding our rollover. I couldn't even tell you if the 500 of rollover that was used was 12 month rollover or 1 month old rollover (which got used first).  With that bill I could have told you, but it didn't really matter in the long run for us. 

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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