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Confused on WIFI and data usage

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Confused on WIFI and data usage

I need help, I am confused.  Att says that you use the smartphone at a wifi location you wont be charged data usage, here are my questions

 

1. can it be any wifi or does it have to be ATT provided wifi, I have charter wifi 

2. Are they saying i can use my phone for posting facebook status, watching youtube, surfing the web, and it not use any of my data plan IF connect to wifi?

3.  Do smartphones find wifi (let says you are traveling)

 

One thing i want to use it for is like mapquest, If i am lost i want to be able to look up directions (lets say I am in a wifi area) will this work.  ALSO, if I am NOT in a wifi area i can still look up directions but it will us data usage right?

 

Please break this down for me, you wont offend me if you "spell" it all out for me

 

ALSO, what is the difference really between other smartphones and iphone... Just wondering, i am looking to purchase one.  I am disabled and thought this would be a good thing to have.  thanks

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Message 1 of 62
ACE - Expert

Re: Confused on WIFI and data usage


@lucyindisguise wrote:

 i'm getting charged for mobile usage at 3 am and 6 am when i'm fast asleep! i think this companies practices seriously needs to be looked into!


No, you're not. AT&T reports data up to 72 hours later. And old data is generally reported at 3/6/9/12 o'clocks.

Look on the desktop web site and it says it right there with the data reports (I don't know where/if it does on mobile devices).

 

Think of it like a bank check clearing, you not going to say, "My bank took money out of my account on Monday and I didn't write any checks that day!" are you?

 

 

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Message 61 of 62
ACE - Sage

Re: Confused on WIFI and data usage


@lucyindisguise wrote:

yeah, i'm really confused at A LOT of the billing practices of this  company.  I glanced at my data usage the other day and noticed  i'm getting charged for mobile usage at 3 am and 6 am when i'm fast asleep! i think this companies practices seriously needs to be looked into!


This has been discussed to death for 5 years and counting.   https://forums.att.com/t5/Wireless-Account/Data-Charges-every-3-hours-12-3-6-9-even-when-phone-is-of...

 

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Message 62 of 62
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