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Confused on WIFI and data usage

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Confused on WIFI and data usage

I need help, I am confused.  Att says that you use the smartphone at a wifi location you wont be charged data usage, here are my questions

 

1. can it be any wifi or does it have to be ATT provided wifi, I have charter wifi 

2. Are they saying i can use my phone for posting facebook status, watching youtube, surfing the web, and it not use any of my data plan IF connect to wifi?

3.  Do smartphones find wifi (let says you are traveling)

 

One thing i want to use it for is like mapquest, If i am lost i want to be able to look up directions (lets say I am in a wifi area) will this work.  ALSO, if I am NOT in a wifi area i can still look up directions but it will us data usage right?

 

Please break this down for me, you wont offend me if you "spell" it all out for me

 

ALSO, what is the difference really between other smartphones and iphone... Just wondering, i am looking to purchase one.  I am disabled and thought this would be a good thing to have.  thanks

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Message 1 of 62
ACE - Sage

Re: Confused on WIFI Assist

@Gary L  I'm jealous.  I don't get more than 9 mbps around here.  And recently the signal took a nose dive again.  My Dbm at home was -103 give or take a little.  It's now at -117.  It's so bad I had to put the ATT GS7 back into service for wifi calling.  Not cool.  The booster may not save me this time.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 46 of 62
Tutor

Re: Confused on WIFI Assist

Thanks for the smart remark. You update your software or when a new version UPGRADE comes out you upgrade the OS. But whatevs. You're the expert...
Message 47 of 62
ACE - Expert

Re: Confused on WIFI Assist


@mrlerch wrote:
You update your software or when a new version UPGRADE comes out you upgrade the OS. But whatevs. You're the expert...

So you're saying we couldn't have know for sure what you were talking about when you said upgrade?

 

 

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Message 48 of 62
ACE - Sage

Re: Confused on WIFI Assist

@mrlerch   It was not a "smart remark".  It was factual.  That may be the way Apple does it. I don't use iPhone.   New software updates are not released to android phones just because a new phone came out.  My iPad recently had a software update.  And it was worded that way.  Understand why there is confusion rather than look for slights.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 49 of 62
Contributor

Re: Confused on WIFI and data usage

The best way to save your data is to manually switch it on when needed; and, switch it off when it is not need. If you are connected to the wifi, it will still consume your data unless your turn off your data manually. The ATT reps was right. If you don't turn it off manually, your 50 GB will be over within 2 weeks. I'm telling you by experience.
Message 50 of 62
ACE - Expert

Re: Confused on WIFI and data usage


@BonbonCojack wrote:
The best way to save your data is to manually switch it on when needed; and, switch it off when it is not need. If you are connected to the wifi, it will still consume your data unless your turn off your data manually. The ATT reps was right. If you don't turn it off manually, your 50 GB will be over within 2 weeks. I'm telling you by experience.

Zero details does not make this helpful (or credible).

 

My experience is different:

I share 10GB with 3 people and none of us turn our data off.  We've used a total of about 2.5GB this month (one day left) on that plan. So no, 50GB won't necessarily be gone in 2 weeks.

 

I've got 16 months in past bills to back this up.

 

I'm not saying SOME data doesn't get consumed when on wifi. I'm just saying it's shouldn't consume a good chunk of a 50GB plan unless something is wrong or misconfigured.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 51 of 62
ACE - Sage

Re: Confused on WIFI and data usage

I have 5 devices on a 20 gig plan and we didnt even hit 10 gigs, and I never turn data off.  I do turn wifi off of occasion   

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 52 of 62
Contributor

Re: Confused on WIFI and data usage

I NEVER had this problem with Verizon. I am sooo upset I wish I never went BACK with ATT. I had my very first phone with "Cingular" now ATT and LOVED their customer support BUT I truly have to say I am soooo disappointed with ATT and all that they represent. Their Customer service are RUDE at many times and service is NOTHING like it was back in the early 1990's. I had my first cell phone, Panasonic EBH 440, from ATT and loved the quality and power of service. Today with allll the money they , ATT, you would think cell coverage would be impeccable ..NOT!!! Buy more towers!!!! You have the money ! I can't wait to pay off my iPhone 7 and get away from ATT. I am so sad and disappointed and dissatisfied with ATT .
Message 53 of 62
Tutor

Re: Confused on WIFI and data usage

Hi! This is actually a question not a reply but I have unlimited data per month so should I use WiFi or cellular data options? thanks Smiley Happy

Message 54 of 62
ACE - Sage

Re: Confused on WIFI and data usage


@lampsa22 wrote:

Hi! This is actually a question not a reply but I have unlimited data per month so should I use WiFi or cellular data options? thanks Smiley Happy


@lampsa22

That would depend on many variables.  How good is your mobile data? How good is your home Wi-Fi? Do you have a cap on your Wi-Fi?   Are you going to hit 22 GB and be reprioritized  to a very slow speed ?  

 Most people have a very high On their home Internet, and it’s faster than mobile data. In that case I would use home Wi-Fi even if I do have unlimited mobile data. 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 55 of 62
Tutor

Re: Confused on WIFI and data usage

I sent you a dm... Smiley Happythanks so much for your help lizdance40

Message 56 of 62
ACE - Sage

Re: Confused on WIFI and data usage

@lampsa22  Anytime.  Welcome to the community. 🙋🏼‍♀️

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 57 of 62
Tutor

Re: Confused on WIFI and data usage

Your response was hilarious LOL ! 😉😂 i’m sure I’ll have tougher questions in the future! I’m not too tech savvy but thanks again for answering my question! 🤩🤩....and for welcoming me to  the Community! 🙋‍♀️🙌🏼😁

Message 58 of 62
Tutor

Re: Confused on WIFI Assist

Your response was hilarious LOL ! 😉😂 i’m sure I’ll have tougher questions in the future! I’m not too tech savvy but thanks again for answering my question! 🤩🤩...and for  welcoming me to the community ! 😁🙋‍♀️🙌🏼

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Message 59 of 62

Re: Confused on WIFI and data usage

yeah, i'm really confused at A LOT of the billing practices of this  company.  I glanced at my data usage the other day and noticed  i'm getting charged for mobile usage at 3 am and 6 am when i'm fast asleep! i think this companies practices seriously needs to be looked into!

Message 60 of 62
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