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Confused on WIFI and data usage

Tutor

Confused on WIFI and data usage

I need help, I am confused.  Att says that you use the smartphone at a wifi location you wont be charged data usage, here are my questions

 

1. can it be any wifi or does it have to be ATT provided wifi, I have charter wifi 

2. Are they saying i can use my phone for posting facebook status, watching youtube, surfing the web, and it not use any of my data plan IF connect to wifi?

3.  Do smartphones find wifi (let says you are traveling)

 

One thing i want to use it for is like mapquest, If i am lost i want to be able to look up directions (lets say I am in a wifi area) will this work.  ALSO, if I am NOT in a wifi area i can still look up directions but it will us data usage right?

 

Please break this down for me, you wont offend me if you "spell" it all out for me

 

ALSO, what is the difference really between other smartphones and iphone... Just wondering, i am looking to purchase one.  I am disabled and thought this would be a good thing to have.  thanks

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Message 1 of 53
Tutor

Re: Confused on WIFI and data usage

In your iPhone, go to Settings, Cellular and scroll all the way to the bottom. There turn off Wifi Assist. That way when wifi is enabled, even when slow, cellular will not assist or take over.

Martin
Message 31 of 53
ACE - Expert

Re: Confused on WIFI Assist

@mrlerch wrote:
In your iPhone, go to Settings, Cellular and scroll all the way to the bottom. There turn off Wifi Assist. That way when wifi is enabled, even when slow, cellular will not assist or take over.

Don't just turn it off. See what the usage is first!

 

Look at which program uses the most and then TURN THAT ONE OFF!

 

 

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    Message 32 of 53
    ACE - Expert

    Re: Confused on WIFI Assist

    @Jimmy123.  @garylapointe Is correct.  The problem is not with the cell service, which apparently is excellent. The problem is the cell service is far better than your wifi service.  Most apps that use large amounts of data have options within the app to limit to wifi only.  

    You indicate you upgraded phones.  If you went from a slower old phone to a phone with a bigger, higher density screen, more ram, etc.  you went from economy car to a performance car.  This could be why you use more data.  When LTE phones came out data use doubled for many customers.  

    At the same time the cost of data has been halved.

     

    (The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 33 of 53
    Tutor

    Re: Confused on WIFI Assist

    Uh, No I did not switch phones but I appreciate the assumption. It's the EXACT same phone and I actually quit playing online games on my phone which you would think would reduce usage, not increase it. The problem is that when I am connected to WIFI, it still uses my mobile data if it's faster. The only way to turn this is off is to turn off mobile data as told to me by an ATT rep on the phone today. Since the software "upgrades" my data usage has shot through the roof and I'm looking at other carriers because checking out facebook a couple of times a day and running spotify a few hours a week shouldn't equal 6.6 gigs a month of usage. I go into apps and turn them off and don't load my phone with heavy background usage because I know better. I have troubleshooted this and racked my brain for solutions... 

    Message 34 of 53
    ACE - Expert

    Re: Confused on WIFI Assist

    @Jimmy123. Which programs are using the most mobile data?

     

     

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 35 of 53
    Tutor

    Re: Confused on WIFI Assist

    I can just turn it off, downgrade my plan and use my laptop at home when I want to internet. not like you need a big data plan to be a living human. 

    Message 36 of 53
    ACE - Expert

    Re: Confused on WIFI Assist


    @Jimmy123.. wrote:

    I can just turn it off, downgrade my plan and use my laptop at home when I want to internet. not like you need a big data plan to be a living human. 


    Correct.  Or you could just figure out which program is using the most data....?

     

     

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 37 of 53
    ACE - Expert

    Re: Confused on WIFI Assist

    You can keep going in circles or look at your phone.  I have the feeling you have no idea how or where to look.  

    Open settings, data/cellular usage and scroll down.   How much data does Spotify say it used?

    How many hours a week?   My sons were listening to Spotify while working part time, 15 to 20 hours a week.  Spotify alone was 6.5 to 9 gigs a month.  Example below for iPhone and android.

     

    IMG_5236.JPGIMG_5237.JPGimage.pngimage.jpegliz a.jpg

    (The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 38 of 53
    Tutor

    Re: Confused on WIFI Assist

    Jeez, sorry I said anything. I still am reading a lot of assumptions being made. Yes, i understand where to look and what apps are using the most space. Recently, I have noticed a rise in my data usage while attempting to use less data. Whether this is from apps, a software update or ATT is something that I don't feel like pursuing anymore.

     

    This forum has definitely reminded me that I don't need places like this. I was clarifying that an ATT rep told me that your mobile data usage can be used while connected to WIFI and the solution given to me is unacceptable. Sharing this in such a place can help other frustrated people understand that they aren't the only one. I don't feel the need to go down the rabbit hole to  tetris my phone and usage anymore. I don't appreciate being drilled as if this is "user error" anymore. 

     

    If my solution is to uninstall apps, use less data, and search for cheaper options that may suite me better, that's my choice right? 

    Message 39 of 53
    ACE - Expert

    Re: Confused on WIFI Assist

    @Jimmy123.  We only know what you tell us, which so far is not much.   So, yeah, with what little you provided, We are making assumptions.  So you might provide information so ours is more useful.  

    Since your assumptions are also wrong, we got no where to go.  

    You wrote:  "Somehow during last upgrades our data usage has doubled". But now say you didn't switch phones.  ????  See where this goes astray?  Upgrades usual mean a new phone.

     

     

     

    (The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 40 of 53
    Tutor

    Re: Confused on WIFI Assist

    I thought software or OS upgrade

    Martin
    Message 41 of 53
    Tutor

    Re: Confused on WIFI Assist

    I thought software or OS upgrade

    Martin
    Message 42 of 53
    Tutor

    Re: Confused on WIFI Assist

    Software upgrades are upgrades too. It never hurts to ask, or maybe realize that I wasn't asking for help and was just making a general statement of agreement that it is a frustrating "feature". 

     

    What I provided, for the umpteenth time, is that when I called ATT to ask about why my data has increased so much when I use wifi was that the phone will use whatever data service is faster, even with wifi turned on and the only way to turn it off is by turning off mobile data. Since this has not been addressed and blame keeps getting passed off onto the "user" then I'll assume that you guys are employees trying to spam chat and degrade me so that other customers don't notice or think that it's an issue.

     

    Now to figure out a way to stop receiving updates every time some hero wants to tell me how I don't understand my cell phone. 

     

    Message 43 of 53
    ACE - Expert

    Re: Confused on WIFI Assist



    @Jimmy123.. wrote:

    What I provided, for the umpteenth time, is that when I called ATT to ask about why my data has increased so much when I use wifi was that the phone will use whatever data service is faster, even with wifi turned on and the only way to turn it off is by turning off mobile data.

    That's not true. The WiFi assist should only use cellular if the WiFi is working EXTREMELY POORLY. Not just if the cellular is faster. The cellular is faster in MANY MANY households, it's not automatically jumping to cellular when I'm getting 60Mbps cellular when my plan only has 50Mbps on the cable (or even when I'm at my mother's who only gets 8Mbps on the cable). I've intentionally pegged my mom's network downloading video from multiple devices and still not gotten my cell phone to start using the WiFi assist. 

     

    You will not reach a person on the phone who can explain specifically what your phone is doing to use more data. The only way they could see what the phone is doing is by looking at the settings, as we've been saying. They can say something general, like it's app updates, video, photos and audio; those are the big things, streaming video and audio is likely to be the biggest.

     

    Since this has not been addressed and blame keeps getting passed off onto the "user" then I'll assume that you guys are employees trying to spam chat and degrade me so that other customers don't notice or think that it's an issue.


    Data use of your phone IS up to THE USER!!

    That's why we keep trying to explain how to check it and monitor it...

     

    It's NOT AN ISSUE for the people who pay attention to their phone settings.

     

     

     

  • This is the public AT&T community forum (not AT&T support), please do not post personal info.
  • When solved / helped, please click "Accept solution" which helps other people to find an answer more quickly.
  • Just because my answer does not solve your issue (or agree with you), it may still be the correct information...
    The (very) fine print - This footer is at the bottom of all my posts, it's particulars may, or may not, apply to you & your post).
  • *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 44 of 53
    ACE - Expert

    Re: Confused on WIFI Assist

    @mrlerch  Software is usually referred to an an update.  That's how it's worded on my phone.  

    @Jimmy123.    This is the community, employees are clearly labeled as such with orange letter 'employee' under the screen name and a disclaimer about being an employee on their own time at the bottom.  CSRs have the ATT label in the screen name in bold blue letters.  Both employees and CSR will sugar coat manure.  

    I don't have to, they don't pay me or give me a discount.  

    Calling ATT to ask why data increased is like calling the electric company to ask why electricity bill went up.  They can't see that you left a light on, or your refrigerator has dirty coils and is running inefficiently.  Only you can.  So don't call them.  All they can do is spout useless advice, and the same stuff each time.  Check settings, turn off this, etc.  

    I dealt with this when with Verizon.  I'm not one to sit on my hands, so I educated myself on how data works, how carriers count and report data.  I've written a blog on it and ATT published on their site.  In the end, it is all on the user.   

    Carriers don't control the phones. Your phone is an independant meter of your use.   And if the phone says it used 6.6 gigs of data then it did.  It doesn't rule out a faulty phone or app.  The only answer in on your phone, which is what I'm trying to impress upon you.  

     

     

    (The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
    Message 45 of 53
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