As of approximately 3AM this morning, MMS messages have been failing to download on our AT&T devices. We've tried restarting, flipping airplane mode on/off, disabling wifi, forcing 3G over LTE, and nothing seems to help. I'm convinced this is a network issue. Who do I contact for remediation? The customer support line was no help.
Thank you for bringing this issue to our attention. I apologize about the service interruption. Let’s work this out together!
Have you tried our helpful Troubleshooting tool yet? It’s wonderful to check any steps you may have been missed; just select the make and model of your phone.
In regards to your network concern, we have a free app called Mark the Spot. It allows you to report network issues; this way our tech team will review the area to improve service coverage. You can download for free from your App store or Play store.
I hope this works out for you! Have a happy Holiday season!
Shenoah, AT&T Community Specialist
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