Cannot Send or Recieve Picture Messages

Cannot Send or Recieve Picture Messages

Have not been able to access internet, or send/recieve picture messages on my Samsung A737 for quite some time... I also cannot connect to Chat on this website for help, so I figured I would ask here?
Message 1 of 7 (4,271 Views)
Master

Re: Cannot Send or Recieve Picture Messages

Are you in the Michigan area? There was an outage there that affected Illinois, Michigan, and even PA.

 

Have you power cycled your phone since this happened?

 

That might clear your prob.

Message 2 of 7 (4,225 Views)

Re: Cannot Send or Recieve Picture Messages

I heard, and yes I have. Its been out for probably a few months now.. kinda sucks..

Message 3 of 7 (4,188 Views)

Re: Cannot Send or Recieve Picture Messages

Oh, answer me this, is it possible for At&t to shut off all internet related features?

Message 4 of 7 (4,140 Views)
Master

Re: Cannot Send or Recieve Picture Messages

Yes.
Message 5 of 7 (4,131 Views)

Re: Cannot Send or Recieve Picture Messages

Well there is my problem. how do I reverse this?

Message 6 of 7 (4,127 Views)
Highlighted
Master
Solution
Accepted by topic author monster216
‎09-30-2015 1:39 AM

Re: Cannot Send or Recieve Picture Messages

If you are the account holder, you need to call AT&T Customer Care and have them remove the MediaNet block on your line.

 

If you are not the account holder, you need to ask the account holder to remove the MediaNet block on your line.

Message 7 of 7 (4,121 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.