Contributor
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3 Messages
Can't text pictures after update
I just had an update pushed to my phone tonight 8/1 and now I can't text pictures anymore. The update said there were texting enhancements, but that doesn't seem accurate. Anyone else have issues?
Galaxy S7
Nikehutch
Contributor
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3 Messages
8 years ago
Update...Some Android phones are getting pictures, but no iPhone will get pictures that I text.
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ATTHelp
Community Support
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231.3K Messages
8 years ago
Hey there @Nikehutch!
We understand how important staying connected is, and know that for the past couple of years text messages have played an important part in that. We can resolve your issue and have you typing away and sending emojis in no time!
I see here you recently completed a software update. Did you notice the problem starting after the software update? While we do test our software updates extensively to make sure you experience as few issues as possible, there is a chance that some unforeseen “bugs” can show up.
We recommend after each software update, clearing the cache. This resolves most issues that arise after software updates. To clear the cache please perform these steps:
Your device will reboot with a cleared system cache. Verify if the issue persists.
Another troubleshooting step you can complete is clearing the cache and data from your text messaging app. This will not delete any of the current text messages on the device but you may have to set up any custom notification tones that you had previously configured.
You can perform troubleshooting on the app by completing these steps:
Hope this helps and let us know how it goes!
Tim, AT&T Community Specialist
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