06-28-2019 6:55 PM
I recently purchased an unlocked phone and added it to my Prepaid plan. Everything seems to be working fine except for one thing. I cannot set or receive SMS messages from phones outside of AT&T. (1) I can send and receive to another AT&T customer. (2) I can make and receive phone calls from phones on other carriers. (3) I can receive phone calls from a VOIP service, like google voice, however I cannot send or receive messages from the same service. (4) I cannot receive messages from two-factor authentication services.
The phone is a new android phone, and I have updated all of the software, reset the phone, taken the SIM card out and placed it in a different phone (this other phone had the same behavior, suggesting that this is a network problem, not a phone problem).
Any idea will help
07-01-2019 8:59 AM
We'd love to help with this. When did you activate the new device on your prepaid account? What type of phone is it? Please let us know.
James, AT&T Community Specialist
07-01-2019 5:16 PM
The phone was an unlocked Huawei Mate 20 lite, and I activated the account June 1.
I had been on Verizon for a number of years, and then moved the number to a holding service called Number Barn for a month, and then moved the number to AT&T.
When I discovered that the messaging was not working, I purchased an unlocked Samsung Galaxy A6 and moved the sim card from the Huawei into the Samsung, and the issue persisted.
- edited 07-02-2019 3:46 AM
I can’t send out any text messages but can receive them , text or iMessage. I can receive calls and make them and can send iMessages. What do I need to do?
07-02-2019 3:55 AM
everything works except for outgoing messages..... it takes a minute and then says message failed to send. I can make calls and recieve messages. tried over network and wifi... restarted phone and performed update. still not luck
07-02-2019 4:35 AM
Hi I can not send text messages but I can receive them. I am using a Samsung Galaxy J3. The problem began this morning.
07-02-2019 4:42 AM
I have a samsung 7active. I am using att prepaid and it has always worked fine, since yesterday very text I try to send fails. I have plenty of signal. I have tried restarting my phone and nothing is helping
07-02-2019 4:45 AM
I've tried sending messages to different numbers this morning and they wont send. I can make and receive calls along with getting on the internet. I've restarted and turned my phone off. Nothing is working
07-02-2019 4:46 AM
I can't get my messages to go through. My plan is still active and internet and calling work fine. But when I send a text it says "message failed to send."
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