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Can't send pictures or group messages

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Can't send pictures or group messages

I'm on the 30 dollar text and calling go phone plan with no data. For some reason, it doesn't let me send group messages or pictures. Any ideas as to why?
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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎03-29-2017 8:14 AM

Re: Can't send pictures or group messages

Hello @Averydonovan,

 

Welcome to the Community Forum! You have come to the right place to receive a resolution to this issue. I would be delighted to help out!

 

Group messages and pictures messages both require cellular data in order to be sent and received. Since the $30 GoPhone plan does not include a data allowance, this would be why you are unable to send these types of messages.

 

You can purchase bolt on data in the amount of 250MB for $5, or you can switch your plan to the $45/monthly plan with 6GB of data, or the $65/monthly plan with unlimited data. Just log into your GoPhone account to make the switch!

 

I hope you found this informative! Have a wonderful day!

 

Portia, AT&T Community Specialist


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Re: Can't send pictures or group messages

I have the same problem- I used to be able to send pics, it's the same plan I've always had, and the plan description clearly says unlimited pic & video included-

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