Explore & discover

Helpful Links

Can't send group message in Advanced Message Galaxy S9+

Tutor

Can't send group message in Advanced Message Galaxy S9+

I have a Galaxy S9+. Starting after an update in the last few days, I can only receive, but not send text messages into group texts where there are only 3 or 4 persons in those groups. I can send pictures, but not texts. In these particular group texts, the message type is "Advanced Messaging," the ones marked with 2 heads. However those group texts where I can send texts are message types of "Multimedia Message," marked with just a number in a circle.

 

I have tried a Network Reset and restarting my phone. I've also tried turning off Advanced Messaging in the message settings and restarting my phone. Neither has made a difference. I still cannot send to those group messages with message type "Advanced Messaging."

 

The notification I receive is an orange exclamation mark by the unsent message. When I go to "View Details" of the unsent message, it indicates "failed" to every recipient. One of the group texts affected is the one with my family and we're on the same ATT plan. It appears the difference in ability to send a group text is advanced vs multimedia type messaging.

 

My only work around at the moment is to start a new text conversation with the same group. However when they reply, it reverts back to me not able to send a reply forcing me to "start" another group text with them.

 

I tried a live chat with ATT, which ended in them saying they would open a ticket and I would get an email notification when the ticket was opened. That was on April 21st. I still haven't received notification email or contact regarding the ticket opening. I'm very disappointed in how this has been handled.

8,144 Views
Message 1 of 14
Administrator

Re: Can't send group message in Advanced Message Galaxy S9+

Hello @AUgolden,

 

Thank you for reaching out. We're aware of this issue, and we recommend that you follow these steps to wipe the cache partition for the device to see if it helps:

 

1. Turn off the device.

2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.

3. When the Android logo displays, release all three keys.

4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.

5. Press the Volume down key several times to highlight wipe cache partition.

6. Press the Power key to select.

7. Press the Volume down key to highlight yes, then press the Power key to select.

8. When the wipe cache partition is complete, Reboot system now is highlighted.

9. Press the Power key to restart the device.

 

Please give that a try and let us know if it helps.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 14
Tutor

Re: Can't send group message in Advanced Message Galaxy S9+

This will only delete my cache, correct? This will not delete anything else like pictures, texts, or such?

Message 3 of 14
Tutor

Re: Can't send group message in Advanced Message Galaxy S9+

Screenshot_20190430-092833_Messages.jpg

@ATTCares @ATTCares I tried the steps you gave me twice to clear the partition. It did not clear up my texting issue as originally described. Nothing has changed, as seen in attached image. I still cannot text to Advanced Messages group texts and continue getting the failed exclamation mark.

Message 4 of 14
Administrator

Re: Can't send group message in Advanced Message Galaxy S9+

Hello @AUgolden,

 

Thank you for giving that a try. This group text malfunction is a known issue that our technical team is currently working to resolve. We apologize for the inconvenience. As we continue to work towards a solution, please checkout these helpful steps from our Android Group Message Troubleshooting article.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 14
Tutor

Re: Can't send group message in Advanced Message Galaxy S9+

@ATTCares Thanks for the referral to these additional steps. I tried these before, but they're from 2017 and some did not apply. I adapted to my current phone, but they did not work.

Message 6 of 14
Administrator

Re: Can't send group message in Advanced Message Galaxy S9+

Hello @AUgolden,

 

You're very welcome. We appreciate you taking the time to try out those additional troubleshooting steps. As previously stated, we are aware of the issue and our teams are working on a resolution to be released sometime soon. In the meantime, please let us know if you have any other questions or concerns that we can assist you with.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 14
Tutor

Re: Can't send group message in Advanced Message Galaxy S9+

Hello. I am having the same issue as the OP. Do you have any updates to provide? I also tried your trouble shooting suggestion and it did not work. I found a few other suggestions that did not work either... this just started happening all of a sudden yesterday. 

 

The interesting thing is when i re-create the group chat, it will allow me to send messages. But if I access the group chat from my inbox, it tries to send it as an advanced message and fails. I tried turning off advanced messaging but it won't even let me type on the keyboard to the group chat when i do that. 

I can send gifs and pictures though, and have no issues sending texts to individual people. What is going on? 

Message 8 of 14

Re: Can't send group message in Advanced Message Galaxy S9+

Any updates?  I am having the same issue and it is very frustrating.  I have a Galaxy S7 Edge.  Is this an issue just for those with older models?  Are Galaxy S10 users having the same issue? I have tried all of the fixes in the link.  The only one that works for me is clearing data in settings of the messages app.  However, the fix only lasts until messages are restored.  After I did this, starting a new text group stopped working as a temporary fix. 

Message 9 of 14
Contributor

Re: Can't send group message in Advanced Message Galaxy S9+

 Having the same issues. I've tried everything above. Nothing works. This is my only group message that's "advanced". The others are multimedia.

Message 10 of 14
Contributor

Re: Can't send group message in Advanced Message Galaxy S9+

Crickets on this issue from AT&T but my bill doesn't stop coming. Seems like after the recent update it started happening. If it's a "known issue" that is being worked towards why have people try various troubleshooting? This issue is still not resolved.

Message 11 of 14

Re: Can't send group message in Advanced Message Galaxy S9+

I agree.  This is beyond frustrating.  I am constantly getting included on group texts that I have to respond to individually.  

Message 12 of 14
Contributor

Re: Can't send group message in Advanced Message Galaxy S9+

I wasnt having this issue prior to the update at all. The update said it had enhancements for messaging. I dont particularly like this enhancement. Waiting for a resolution too from AT&T, but looking at the dates on this thread doesnt make me too happy that anything is coming soon. 

Message 13 of 14
Contributor

Re: Can't send group message in Advanced Message Galaxy S9+

Any updates AT&T? The feature was working prior to the most recent software update and it's very annoying to have to create a new group text just to respond to the same ppl.

Message 14 of 14
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support