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Can't download MMS messages on Galaxy S7

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Can't download MMS messages on Galaxy S7

When I receive a group SMS message I get this error:

"Message not downloaded"  then "Review message and try again"

 

When I tap the message, it gives me this message "Download of (No Subject) from +1XXXXXXXXXX failed" 

 

I've already cleared the cache, and under Mltimedia messages I have "Group Conversation" checked.

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Message 1 of 5
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Accepted by kruuth
‎11-04-2017 11:24 AM

Re: Can't download MMS messages on Galaxy S7

Hello @kruuth,


I am sorry to hear you are not able to download your group messages. I can help you get this resolved!


Group messages require a cellular data connection. Please try turning Wi-Fi off, mobile data on, and check if you have a 4G/LTE signal. If you do, try and download the group messages again. Older messages may need to be resent.


I also recommend using our Troubleshoot & Resolve Tool. Select your make and model > Messaging > I Can't Send/Receive Messages > Group Messaging. This will provide personalized troubleshooting tailored to your device.


If you are still experiencing issues, please let us know. We are eager to get this resolved!


Jonathan, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 5
Contributor

Re: Can't download MMS messages on Galaxy S7

Thanks.  

Message 3 of 5
Administrator

Re: Re: Can't download MMS messages on Galaxy S7

You’re welcome @kruuth!


Feel free to contact us with any questions or concerns! Thank you and have a great rest of your weekend.


Jonathan, AT&T Community Specialist




Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: Re: Can't download MMS messages on Galaxy S7

I found the solution for MMS messaging issues related to the Samsung Galaxy S6 and S7 series phones. The APN settings that are listed on the website are reversed. The APN type settings should be as follows

APN Type:

default,supl,mms,hipri

NOT:

default,mms,supl,hipri 

This slight change will allow MMS to come through.. 05/20/18

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