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Bizarre text message issue

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Bizarre text message issue

I got the new iPhone XR and ported over my google voice number. 

 

For or some reason, I am able to receive texts from everyone (both iPhone and non-iPhone users) except my parents (non-iPhone). I can text them, but I don’t get their replies. 

 

Except I DO receive their texts in the group chat with my sister (who is an iPhone user).

 

any sense of why I could get their texts in a group message but not individually?

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Accepted by ATTKevin
‎12-03-2018 1:50 PM

Re: Bizarre text message issue

Hi @Emack2015

 

Thank you for reaching out to us today. We'll be happy to assist you. 

 

By default, the iPhone is set to use iMessage. Double check your settings to make sure that you have 'Send as SMS' enabled (go to Settings > Messages). If that doesn't work, please let us know and we'll proceed from there.

 

Darais, AT&T Community Specialist

 

 


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