At&t let a third party charge me $9.99 without my consent

Mentor

At&t let a third party charge me $9.99 without my consent

I got a spam SMS from 31850 asking me to sign up for some quiz, I just ignored it, I've always heard not to reply 'STOP' to spamers because then they know your number is real and being spammers they don't care what you reply. I've seen messages on this board where people reply 'STOP' and it does no good.

 

Anyway, I just got my bill and AT&T let this "third party" (it's in quotes because they have to be in cahoots with at&t for this to happen) charge me $9.99 for their subscription. I don't have time to deal with it now but I'll probably have to take time out of my day monday call At&t.

 

I usually don't get upset over stuff but I can't believe that AT&T lets someone sign me up for a  $9.99 a month charge without consent, without a password or pin or an email or anything.

 

By the way, you are all now signed up for my subscription service.  Please read this sentence to confirm.

 

Message 1 of 94 (16,720 Views)
Teacher

Re: At&t let a third party charge me $9.99 without my consent

I completely understand why johnray is upset by this. The EXACT same thing happened to me. It was one MSG right after the other & like johnray, I NEVER give my #, email, or other personal info out. I definitely don't purchase anything like apps, music, or anything for my phone anywhere else but from apple, & I never agreed to be charged a monthly fee - no matter how small the print. I did get purchase blocker, yet I still get the crazy short code text msg's with stupid facts, etc. but I make darn sure I forward whatever I can to AT&T before I delete them and I DO NOT respond to them. As you said, I don't want them to know they reached a valid #!! These people are SCUM & it isn't the first time it's happened to us. They got my husband for $19.99 a month for, get this, HORISCOPES!!! HA! My husband doesn't read that malarchy even when it's next to the funnies - where it belongs! Boy was he PO'd!! And I know for sure he never signed up for that!! Holy smokes did they peg the wrong person for a sucker! TWICE!! I'm with ya and believe you 100% that it was nothing you did to ask to be cyber-assaulted by these crooks! I hope someone puts a stop to them, because it sounds like we both have better things to do than take out AT&T's trash!!
Message 46 of 94 (38,439 Views)
Tutor

Re: At&t let a third party charge me $9.99 without my consent

[ Edited ]

Another victim am I.  I don't care how big this company is, they do not have to right to charge me for something they have absolutely no proof I authorized.  The onus is on THEM to prove this was authorized by me.  How many times I heard today "....third party vendor....blah, blah, blah."        "......third party vendor....blah, blah, blah."  

 

It is not this third party vendor who billed me, it was AT&T.  My bill shows the contact for this service is:  www.att.com/mobilepurchases.  The bill shows it is a month AT&T Monthly Subscription charge.  It does not say it is a third party vendor charge subscription.  

 

When did AT&T become an emiment domain service?  

 

 

 

<CM edited>

Message 47 of 94 (38,347 Views)
Contributor

Re: At&t let a third party charge me $9.99 without my consent

What ever happened to "fair practices"? Obviously these 3rd party companies don't have to provide proof to start billing you. Nor do they have to provide it after they bill you. All I hear, is that "you somehow, some where, signed up for this service". It's an old scam. AT&T knows about it and has known about it. They (AT&T) update their end user agreements on a regular basis. AT&T sends out texts if your in the top 5% of high data users on your "unlimited" data plan. But they can't send you a text confirming a charge that's about to appear on your next bill. Give me a break.
Message 48 of 94 (38,328 Views)
Former Community Manager

Re: At&t let a third party charge me $9.99 without my consent

I understand your frustration and I'm sorry that you were billed by a third party without your authorization. 

 

The link that you provided is given to you as a means to review and manage your mobile purchases. 

 

If you have not already, please ensure a purchase blocker is applied to your line so you do not have this situation in the future. 

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 49 of 94 (38,320 Views)
Teacher

Re: At&t let a third party charge me $9.99 without my consent

[ Edited ]

@wingrider01

{keep it courteous}  at&t's practice of permitting 3rd parties to bill us consumers is wrong.  Why do you defend it?  

When there are thousands of people who all see subscriptions for $9.99 or $19.99 or whatever without knowledge of this, and who did not sign up for these scams, there's something wrong.

I'm sure at&t is making money off this disgusting scam.  That's why they permit it.

Whether people are unintentionally clicking a link or not, it doesn't matter.  What matters is it's happening to thousands of people and at&t knows it and let's it happen.  And for many years now.

 

You know it's wrong so quit defending this practice.  Scum will not prevail.

Message 50 of 94 (38,166 Views)
Teacher

Re: At&t let a third party charge me $9.99 without my consent

FIrst of all, what happened to jorn_k comment?  I thought that was a fair comment and should not be censored.  

Secondly, I do appreciate that you left my comment in, albeit I got the {keep it courteous} stamp.

 

So now that I've resolved this issue again with at&t by calling them and asking for $9.99 credit and placing blocks on all 10 of my lines, I would like to ask a question.

 

Why does this 3rd party billing practice still exist after many years of complaints, and at&t telling customers it's fraud, spam, and immediately owning up to it by crediting the charges back, and placing blocks to prevent this from happening again.

 

Doesn't the practice of billing your customers for random and deceitful charges give at&t a bad name?  Why does at&t continue to support this practice?  Just google "at&t subscription scam" and see the 7.3 Million results returned.

 

I'd love to hear why this keeps going on.

Message 51 of 94 (38,178 Views)
Former Community Manager

Re: At&t let a third party charge me $9.99 without my consent

The previous comment was removed because it violated a tenet of our Community Guidelines. Please send me a private message if you would like additional information. To send a private message, click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

 

There are many 3rd party companies who provide services people like. Unfortunately, there are bad apples in that group and AT&T is actively working to remove them. 

 

Your help in doing so by reporting spam text messages is very appreciated. 

 




--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 52 of 94 (38,176 Views)
Teacher

Re: At&t let a third party charge me $9.99 without my consent

Thanks for the response jamileh.

Back to the subject.  Do you think it's a fair practice to text someone and say if you don't respond to this, you will be charged $9.99 per month.  For many people, they just paid for a spam text, and then you expect them to pay for another text by replying STOP.  

 

This is like me walking up to a girl in a bar and telling her that I will grope you unless you say stop in 10 seconds.   If I grope her because she didn't say stop in 10 seconds,does that give me the right to do that?  This at&t practice is backwards.  Customers should only be charged for something they explicitly say yes to, not the other way around.

 

Serously

Message 53 of 94 (38,179 Views)
Former Community Manager

Re: At&t let a third party charge me $9.99 without my consent

To clarify, reporting spam texts does not count against your texting package. 

 

I agree that we need to get rid of these spammers and I understand the frustration around how the process works. 

 

This thread is one I always keep an eye on because the more feedback I provide, the better equiped we are to make that a reality. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 54 of 94 (38,185 Views)
Highlighted
Tutor

Re: At&t let a third party charge me $9.99 without my consent

[ Edited ]

I see all these AT&T employees on here telling everyone that AT&T doesn't just bill without reason or justification or without we customers consenting or signing up for something.  Yet, I just got off of an hour-long phone call with AT&T where I was told by both a rep and his supervisor that in fact AT&T DOES bill customers the minute a 3rd party bills them and they do not verify anything with the 3rd Party!

 

In fact, I was told that it's the customer's responsibility to dispute things and only then do they bother contacting the 3rd party.

 

So basically AT&T's official answer is that if someone says charge Customer-X they will and only if they don't manage to sneak it by the customer and that customer notices that AT&T and their cohorts are stealing from them will they bother to do anything.

 

Thanks, at least in most places when someone gives it to you up the rear they're nice enough to give a reach around!

 

[Edited to comply with Guidelines]

Message 55 of 94 (38,111 Views)

Re: At&t let a third party charge me $9.99 without my consent

You are woefully misinformed. There are too many people who have complained about it and I am one of them. If I used my phone or even had cell service, that weak explaination MIGHT have been possible, but the phone sits in my car waiting for an emergency. I don't give the number out since I don't use it. So tell me how I could've authorized a subscription to a company that I've never heard of, to a phone I don't use, in a place where I don't have service.

If AT&T is getting paid for service then they need to live up to it. PROTECT YOUR CUSTOMERS!

Message 56 of 94 (36,711 Views)

Re: At&t let a third party charge me $9.99 without my consent

[ Edited ]

YOU need to understand that you don't have to "AUTHORIZE IT" the spammers are just doing it for us. Get a clue!

 

[Please keep it courteous]

Message 57 of 94 (36,709 Views)
Expert

Re: At&t let a third party charge me $9.99 without my consent

[ Edited ]

Charlie713 wrote:
YOU need to understand that you don't have to "AUTHORIZE IT" the spammers are just doing it for us. Get a clue!

Actually you are the one that is mis-informed - all of them bury a authorization to bill wording in their services. Normally in 2 or 3 pages of text that you need to scroll through. Sometimes it is set so that if you do not respond to the text you automaticly give them authorization to bill, in some case like on facebook there are "intelligence quizes" that you can take for fun, the text that majority of peope never read is that if you take the quiz and do not do something after to prevent the billing you will be billed a re-occurring charge for more quizes. The favorite ply is "Download FREE ringtone/wallpaper/music for your phone!!! What you don't see in the wall of text is the simple statement that goes something like this "By utilizing this download you agree to a monthly subscription charge to access the service"

In the end you are agreeing, you just don;t take the time to read or understand what they are telling you in the wall of text.

Message 58 of 94 (36,705 Views)
Teacher

Re: At&t let a third party charge me $9.99 without my consent

" if you do not respond to the text you automaticly give them authorization to bill"

This is the one that's complete FRAUD.  I have been nailed by this one over and over again and at&t continues to permit it.  Yes, they permit it and encourage it becuase they are paid commission.

 

If you have a cell phone that is barely used and get a text message that you don't know you got, at&t allows themself to then bill you.  

 

This is illegal and at&t shouldbe held accountable.

Message 59 of 94 (36,697 Views)
Expert

Re: At&t let a third party charge me $9.99 without my consent


PorterRanch wrote:

" if you do not respond to the text you automaticly give them authorization to bill"

This is the one that's complete FRAUD.  I have been nailed by this one over and over again and at&t continues to permit it.  Yes, they permit it and encourage it becuase they are paid commission.

 

If you have a cell phone that is barely used and get a text message that you don't know you got, at&t allows themself to then bill you.  

 

This is illegal and at&t shouldbe held accountable.


really - they specificly state it in the text that you probably did not read - how exactly again is this Fraud? You can supply validated documentation that the carrier recieves "commision" or is it just an assumption on your part. Finnally, it is not illgeal unless you have some proof, it occurrs on all carriers, there is no law against it.

Bottom line - before you accept anything read it and understand it, if that does not happen there is only one party to put the blame on.

 

Want to stop it 100 percent - call ATT and ask them to put a purchase block on the phone, then there is very little that can be charged to your account

Message 60 of 94 (36,694 Views)
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