At&t let a third party charge me $9.99 without my consent

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At&t let a third party charge me $9.99 without my consent

I got a spam SMS from 31850 asking me to sign up for some quiz, I just ignored it, I've always heard not to reply 'STOP' to spamers because then they know your number is real and being spammers they don't care what you reply. I've seen messages on this board where people reply 'STOP' and it does no good.

 

Anyway, I just got my bill and AT&T let this "third party" (it's in quotes because they have to be in cahoots with at&t for this to happen) charge me $9.99 for their subscription. I don't have time to deal with it now but I'll probably have to take time out of my day monday call At&t.

 

I usually don't get upset over stuff but I can't believe that AT&T lets someone sign me up for a  $9.99 a month charge without consent, without a password or pin or an email or anything.

 

By the way, you are all now signed up for my subscription service.  Please read this sentence to confirm.

 

Message 1 of 94 (16,618 Views)

Re: At&t let a third party charge me $9.99 without my consent

AT&T doesn't just "let" them charge you. Somewhere somehow it was authorized onto your monthly bill by either you or a mobile user. I have seen it done accidentally, it's happened to me before accidentally.

Call AT&T, have them remove it and request a free purchase blocker. Once they activate the purchase blocker it won't allow any purchases and you don't have to worry about these third party charges anymore, accidental or not.

Message 2 of 94 (15,620 Views)
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Re: At&t let a third party charge me $9.99 without my consent

I don't see how I have possibly authorized this, I got a message saying take this quiz at some website before I got through reading it I got another message saying I scored 107 then another with some weird fact about handwashing, I never replied I never went to their website or to AT&T's website or even looked at my account untill I got billed and I'm the only one that ever touches my phone.

Message 3 of 94 (15,615 Views)
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Re: At&t let a third party charge me $9.99 without my consent

I just googles the short code, I'm not the only one this has happened  to

 

I can't believe AT&T lets this happen

Message 4 of 94 (15,612 Views)
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Re: At&t let a third party charge me $9.99 without my consent


johnray wrote:

I just googles the short code, I'm not the only one this has happened  to

 

I can't believe AT&T lets this happen


Deep within the wall text that you are presented is the " I agree to be charged" text, contrary to what you believe no carrier will let a 3rd party company put a charge on your phone bill without you authorization.

 

This is a common trick by the "free" ringtone, wall paper, etc sites that are presented to the cell user. As a matter of siple fact there IS a opinion poll on facebook that has the agreement built into it.

 

ATT did not let it happen without your authorization.

Message 5 of 94 (15,598 Views)
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Re: At&t let a third party charge me $9.99 without my consent

I don't understand what you mean by "Deep within the wall text that you are presented is the " I agree to be charged" text" I didn't sign up for anything or hit any submit button anywhere.

 

I havn't been to any free ringtone or wallpaper or any other sites If I ever purchase anything on my iphone it is through apple's app store and that's been a long while ago and it's tied to my email address, I don't care anything about ringtones or wallpaper, at&t is the only website that i've ever given my number to.

 

Out of the blue one day I got a spam text saying 'enter this four digit code on website to sign up for fun facts challenge quiz for $9.99 a month and it had a phone number, It didn't say what website to go to nor did I  go to any website or enter any code. I'm not the kind of person to sign up for anything and never give my number out.

 

 before I even finished reading the text I got another one saying 'you scored 107 you are pretty smart $9.99/mo reply HELP for help or STOP to cancel

 

, then another text about only 1 in 3 people washing their hands after using the restroom.

 

After the second message I thought these guys have me on their spam list and I worried I would start getting messages from them and have to call at&t to block them if STOP doesn't work but I never thought AT&T would actually charge me the $9.99 without contacting me first.

 

Even if I were to sign up for something with a third party at&t should not start charging me just because some third party gives them my phone number and says I signed up for it, they should contact me somehow and get my password or something. That's why I blame at&t.

 

 

Message 6 of 94 (15,604 Views)

Re: At&t let a third party charge me $9.99 without my consent

Thats not how it works. If its authorized by the mobile user it will be added to your bill. Blame AT&T all you want but they didn't let it happen, it was authroized by you or a mobile user whether you would like to believe it or not. Instead of continuing this conversation thats leading nowhere, you should contact AT&T and have it removed, credited, and add the free purchase blocker that I was telling you about. AT&T created that purchase blocker so even if you accidentally authroize a purchase, it wont go through. It's a preventive measure.

 

Customer service is open on the weekends, It will honestly take about 10 minutes to complete.

Message 7 of 94 (15,597 Views)
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Message 8 of 94 (15,591 Views)
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That's exactly how it works, It's exactly how it happened to me, I just spent a few minutes googling 'premium sms scam' and it's happened to a lot of people the same way with 3 text messages. I never search for anything like wall paper or ringtones on my iphone or anything else for that matter, the screens to small, and never give my phone number out or sign up for any text messages or anything I'm just not that kind of person, there are only five websites I visit everyday, I don't stray from them unless I have a reason like today. and it is impossible for me to have accidentally authorized a purchase, most days I hardly even touch my phone now that I have an ipad. I just read where google had to pull some apps from their store because they were signing people up for premium sms in other countries but it didn't affect north america and I havn't downloaded any iphone apps in a while.

 

I don't see how another mobile user could have authorized it without my password, I live alone and no one has ever even touched my phone other than me and the lady at the apple store.

 

anyway I thank you for your comments and help, I plan on calling customer service tomorrow or monday when I have more uninterupted time, At&t customer service has always been very nice and helpful to me, I'll ask about the purchase blocker and see if it's right for me.

 

I hope at&t adds the ability to block all premium 5-digit sms messages soon like verizon if they haven't already.

 

Message 9 of 94 (15,588 Views)
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Re: At&t let a third party charge me $9.99 without my consent

[ Edited ]

Thanks wingrider01,

 

That looks like what I got hit with except I didn't participate in any quizzes or anything, they got my number from somewhere else, I did sign up for facebook so I could see some pictures my cousin took in Mexico but I never used facebook since, and I certainly never entered my phone number in any site.

 

Reading those articles I didn't see where anyone's service provider  asks the user for confirmation, all they need is the phone number, which is wrong in my opinion.

 

In a few of the articles it reminded me of the service where you text a certain code to a charity and they charge your phone bill, you know like after an earthquake or something. when that happens does at&t confirm with the user? maybe that's what this is, a $9.99 text message they are fooling at&t with saying I replied to and signed up for.

 

Message 10 of 94 (15,580 Views)
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Re: At&t let a third party charge me $9.99 without my consent

[ Edited ]

I found some more info online about this, it's called cramming, they've been doing it on landlines for a while and now they're doing it to cellphones and the provider doesn't have to confirm it with you when they are going to add third party charges to your bill, they do it because they get paid to. One article is here. 

 

all the bad guys seem to need is your phone number and your service provider will be glad to betray you and add charges to your bill without asking you first. At this time it's our responsibility to look at the bill and hope the charges aren't hidden to well, instead of the service providers responsibility to confirm it first, so wrong. I've read about several class action suits as well as the FCC trying to change rules so maybe everything will change.

 

here is another article with a video

 

 

anyway, i'll call customer service tomorrow, I'm sure it will all work out for me

 

[Edited to comply with Guidelines]

Message 11 of 94 (15,428 Views)
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johnray wrote:

Thanks wingrider01,

 

That looks like what I got hit with except I didn't participate in any quizzes or anything, they got my number from somewhere else, I did sign up for facebook so I could see some pictures my cousin took in Mexico but I never used facebook since, and I certainly never entered my phone number in any site.

 

Reading those articles I didn't see where anyone's service provider  asks the user for confirmation, all they need is the phone number, which is wrong in my opinion.

 

In a few of the articles it reminded me of the service where you text a certain code to a charity and they charge your phone bill, you know like after an earthquake or something. when that happens does at&t confirm with the user? maybe that's what this is, a $9.99 text message they are fooling at&t with saying I replied to and signed up for.

 


for this type of billing the 3rd party puts the agreement page in, it maybe worded in the vaguest possible form but once they get it, itis pass to the carrier and it is all weel and good. What you want to do is request a Purchase Block on the line in question, it is free

Message 12 of 94 (15,410 Views)
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here is a video and an article some guy wrote explaining exactly what happend to me, and how some guy got to be rich scamming people doing this. I got a text asking me to sign up for someting, I didn't reply STOP, so they automaticaly signed me up, I really didn't have time to reply before the premium text came.

 

 

 

AT&t let this happen, and AT&t sent me a bill for it without my authorization, even if I authorized a third party to bill me, which I didn't, at&t should check with me first, I should authorize it with AT&T because at&t is the one billing me.

 

I've read articles and other things I can't mention here because my last post got ediited for it, were people didn't even get a text, they just started getting charged out of the blue, It's a scam, I'f I had you're phone number I could send at&t a bill and they'd bill you without asking you.

 

 

 

Message 13 of 94 (15,404 Views)
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Re: At&t let a third party charge me $9.99 without my consent


johnray wrote:

here is a video and an article some guy wrote explaining exactly what happend to me, and how some guy got to be rich scamming people doing this. I got a text asking me to sign up for someting, I didn't reply STOP, so they automaticaly signed me up, I really didn't have time to reply before the premium text came.

 

 

 

AT&t let this happen, and AT&t sent me a bill for it without my authorization, even if I authorized a third party to bill me, which I didn't, at&t should check with me first, I should authorize it with AT&T because at&t is the one billing me.

 

I've read articles and other things I can't mention here because my last post got ediited for it, were people didn't even get a text, they just started getting charged out of the blue, It's a scam, I'f I had you're phone number I could send at&t a bill and they'd bill you without asking you.

 

 

 


last post for me here, you need to understand that you authorized it in some way shape or form, the companies that do this build the end user agreement for the charge so that if the end users does not full understand what is going on they tend to agree - there has beeon one case where the 3rd party built the agreement so that if you responded to the text message that was randomly sent you agreed to the subscription. This issue occurs not only at att but on just about every carrier in existance. What you explain is the classic example, another is offiering "free" downloads of ringtones, wallpapers and other items for the phone, download one and you have agreed to their ,omtly subscription

 

Is it underhanded by the 3rd party - you bet it is and very poor business practice, but they don;t really care, a lot of times the customer does not even realize it. All carriers will work with you to reverse the charges after the fact but unfortunately there is no regulations in place to prevent the 3rd parties from continuing. Talk to ATT CS, explain the situation then put a purchase block on your account.

Message 14 of 94 (15,402 Views)
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Re: At&t let a third party charge me $9.99 without my consent

Thank you for all your comments wingrider01. I hope none of my posts sound like I'm too mad or anything, I just didn't know this could happen, and I can't imagine it happening to anyone and they not being surprized, I'm absolutly sure AT&T will handle this when I get a chance to call them, their customer service has always been helpful to me.

 

aparently you can authorize the charges by not doing anything, It's what happened to the guy in my last post. I got a text saying sign up for a quiz $9.99 or reply stop, before I even finished reading I got another text saying how good I did on the quiz. so by not doing anything I was subscribed, but I didn't care, there was no way he could get my money right? he didn't have my credit card number, my only concern was if he was going to keep spamming me, I never thought AT&T would give him my money but By not doing anything apparently I authorized it in the eyes of the scammers and AT&T accepts that as authorization to charge me. I can't understand why anyone would think that is right.

 

another customer in this thread did reply stop but he was still charged $9.99, .

 

that's not my biggest gripe, my problem is AT&T and other service providors lets the third party charge us without our consent. If some third party app tells apple that I bought some smurfberries, apple asks me for my password they don't just automatically charge me without consent.

 

even if I wanted this subscription and asked the third party for it, AT&T should confirm it with me.

alot of the articles you posted were people entering their phone number into a website and didn't read the fine print that was too small to read, you could argue they authorized the charges with the third party but they didn't authorize it with their service provider.

 

then the third party sould send us the bill not the service provider, then you could just ignore it not pay the bill and it would go away, the subscription would stop, I can't ignore this, I have to call at&t and get my money refunded, some poor saps get talked into autopay and probably never notice their bill.

 

It's like if I went to pay my car payment and the bank charged me $20 extra dollars because some mechanic claimed he rotated my tires, my bank would be on the phone with me first even if he did the work.

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