Contributor
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3 Messages
Anonymous - Message Not Found, Transient Download Failure, etc
Hello,
I recently ported my number from Sprint to AT&T and purchased a new HTC One. I'm currently extremely disappointed and frustrated with the MMS services. About half of my MMS messages never download, I hit the download button over and over but they never come through, occasionally they error out with 'Transient Download Failure'. Additionally, about 5 times a day I lose text messages to the 'Anonymous' thread, Message not found error. I've lost picture messages from my fiance, who is on the same network and the same room to this thread.
I am an avid group messager with my family and I'm missing out on half of the conversation... I expected that switching from Sprint to AT&T would be an improvment in the MMS and coverage experience, but that's currently not seeming to be the case.
Does anyone know how to fix this? I'm trying to plan a wedding and it's extremely frustrating when I lose half of my conversation.
ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi there @dani72092
I’m sorry to hear you have not been receiving all of your group messages! I’d be happy to help! We can look into the delivery details of these messages and try to find if any errors are occurring on the service side. Can you please send me a private message by Clicking Here and include the following information?
Thanks,
Charise
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dani72092
Contributor
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3 Messages
9 years ago
I'm still experiencing this problem after being contacted and trying the recommended solution. I haven't heard back from anyone yet.
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Dsjones74
Contributor
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1 Message
9 years ago
Very annoying to lose part of the conversation. It only seems to happen with group MMS's.
I have screenshots of the messaging app that I can share, what it looks like; if I could send that somewhere.
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dani72092
Contributor
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3 Messages
9 years ago
It's become slightly less frequent since I got the Lollipop update but it still persists. I'm getting a lot fewer transient failures, but I'm still experiencing being unable to download MMS messages. They just try and try forever no matter how many times I click download, yet other messages come in just fine.
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charliejo
Contributor
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1 Message
9 years ago
Since the software update on July 15 on LG G3 I am having the same problems. It is getting worse. Very fustrating!
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aeroeng
Contributor
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2 Messages
8 years ago
Any resolution to this? I found a similar 'Public Service Announcement' on the AT&T forums which lists reddit and AT&T forum issues of the same type:
https://forums.att.com/t5/Android/PSA-regarding-MMS-SMS-group-and-text-messaging-issues-for-anyone/m-p/4344740#M64831
I have a G3 that has been missing more and more group texts over the past few months.
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eddbopkins
Contributor
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3 Messages
8 years ago
I to am haveing the same issue with failed download messages, and anonymous reciever - message not found on the G3. Need to get a fix on this ASAP or i will leave at&t. i have $200+ left to pay off on this phone. if it un reasonable to have your customers suffer with a defective device.
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eddbopkins
Contributor
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3 Messages
8 years ago
problem still persist. Any word on a fix yet AT&T?!?!?!?!?!?!?!?!
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Preynolds
Tutor
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4 Messages
8 years ago
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eddbopkins
Contributor
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3 Messages
8 years ago
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