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Re: Android Group Message Troubleshooting – Fixes From AT&T

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Android Group Message Troubleshooting – Fixes From AT&T

 Group Message 3.pngGroup Messaging Not Working? 

 

Let's get to the point, group messaging is not working. We have some solutions below that will get you back in the conversation

 

Update!  Group Messaging Enhancement is being expanded so you can now text more than 10 people. An OS update IS required and those are being rolled out slowly. If you do not have the option but some of your friends do, not to worry it is coming! 

 

Two Fast Solutions

  • Restart your device. In some instances this will fix your texting issues. 
  • Clear storage from the messenger app. Go to Setting >Tap on Apps > Select Messages app > Tap Storage > Select Clear Cache.

 

Group Conversation Check Box

When you add a group of contacts to the recipient field, a checkbox appears above the keyboard. If it is not checked, a group message you send turns into an individual message. Make sure this is on as indicated by the checkbox in the picture below. This does not affect how you receive a group message unless that individuals group message setting is the culprit. 

 

groupmessage2.jpg 

 

 

Group Messenger Settings

One thing you want to verify are the settings that allow you to group message. Make they are enabled by:

Open Messages > Tap on the 3 dots Settings More Settings Multimedia Messages Verify group conversations is enabled. In some instances, you need to perform a combination of the above and a Network Reset.

 

Heads Up: Data may need to be turned on in order to use group messaging. 

 

3rd Party Messaging Apps

If you are using a 3rd party app to troubleshoot, disable it and test from the default messaging app. this will help determine where the issue lies.

 

Additional Support  

If the information below does not help, we may need to perform a back-end fix, chat with us to get this done.

 

Hope this helps!

 

ChrisZ, AT&T Community Specialist

 

 

 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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‎12-22-2017 1:47 PM

Re: Android Group Message Troubleshooting – Fixes From AT&T

Having trouble with group messaging? Check out the article above!

If you have group messaging issues with an iPhone, check out our iPhone Group Messaging Troubleshooting article. 

 

Need additional assistance? Check out our Mobility Answer Hub.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Re: Android Group Message Troubleshooting – Fixes From AT&T

I have started recieving a message recently now saying "Multimedia not available in messages with 10 or more recipients." This very frustrating because the group relies on sending everyone pics etc. to strategize and organize it's operation and I can no longer contribute. Is there a way around this? 

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Re: Android Group Message Troubleshooting – Fixes From AT&T

Unfortunately, my phone is not a supported device.  I have a Note 5.  Any solutions?  Thanks.

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