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Advanced messaging

When will the advanced messaging be available for the galaxy s7 edge?? It was great with my LG 3 until the crappy thing died and i lost everything. Got a new phone the latest phone and i can not use this?? Frustrating.<BR />
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Message 1 of 20
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Solution
Accepted by (Former Employee)
Accepted by ATTJulieCS
‎07-15-2016 1:20 PM

Re: Advanced messaging

Hi @Redbacks23

 

Thank you for contacting AT&T through Community Forums! We definitely apologize for the frustration you are having! This is not something that we want our customers to be feeling in regards to their devices or the AT&T network services!

 

At the moment, Advanced Messaging is available on a limited amount of compatible devices:

  • LG G3 with the most recent software update.
  • LG V10 with the most recent software update.
  • LG G5 with the most recent software update.
  • Samsung Galaxy S 5 mini with most recent software update.
  • Samsung Galaxy S 6 active with most recent software update.

A few Key Benefits that are included with Advanced Messaging:

  • Larger Files: Send high quality pictures, and longer or high resolution video file attachments up to 10MB in size. 
  • Delivery and Read Receipt: See when your messages have been delivered and read.
  • Typing Notification: Know when the person you are messaging with is typing a response.

For additional information on Advanced Messaging, you can click on How Advanced Messaging is billed on the AT&T website.

 

Thank you for choosing AT&T for your wireless services!

 

Tim, Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 20

Re: Advanced messaging

My s7 edge got the new advanced messages feature and so did my wife's s7 edge. But now after we both enabled we constantly get error issues when she sends me pics. Any help? Thank you.
Message 3 of 20
Teacher

Re: Advanced messaging

I have the same exact issue

Message 4 of 20
Contributor

Re: Advanced messaging

Anybody ever figured this out? AT&T you there?? I just switched both my girlfriend and myself to AT&T. She was on Sprint and I was on Verizon. She got an S7 and I got a Note7 and the bugs with advanced messaging are extremely annoying. It seems like every other picture I send her either fails to send or does send with half the image being Green. Earlier today one of my coworkers sent me an 8MB video that I had to "retry" about 15 times in order to finally get it downloaded. What's going on with this AT&T???
Message 5 of 20
Teacher

Re: Advanced messaging

Turn off Advanced Messaging. I know this sucks as I was excited for the feature as well, but with all its issues, its more frustration then its worth. I can tell you the higher level techs are well aware of this issue (I talked to 2 that were very well versed in the issues), and its been a known issue for awhile. 

Message 6 of 20
Contributor

Re: Advanced messaging

Has anyone figured this out? I've been to AT&T and been on the phone with Samsung. No one mentioned it being a known issue. I'm having issues with pictures and texts.
Message 7 of 20
Contributor

Re: Advanced messaging

I'm having issues as well... s6 active. I had to turn off the Advanced Messaging to send pictures again. Very frustrating.
Message 8 of 20
Professor

Re: Advanced messaging

I have LG G3 with the latest software. I enabled advanced messaging. I go to the app for messaging, I don't see anything different. Do I need to be in mobile data? Does mobile data needs to in LTE (I see 4G only)?

Message 9 of 20

Re: Advanced messaging

You won't see a differenceunless the other person has it enabled as well. If they do you will see a "read" and will also see a typing overlay when they are replying if you still have the message open.
Message 10 of 20

Re: Advanced messaging

Nothing on my end. Been playing with other messenger apps as a work around.
Message 11 of 20

Re: Advanced messaging

Nothing on my end. Been playing with other messenger apps as a work around.
Message 12 of 20
Contributor

Re: Advanced messaging

Same thing happens to us constantly.  1 picture, 3 pictures, 10 pictures, it doesn't matter, 1 or two will come up, sometimes none.  Not only do the pics fail, it will randomly not send text messages with just text in them.  The wife and I compare notes at the end of the day to see which ones failed.  It's purely random and beginning to make me dis-like the Edge 7 or AT&T or both.

Message 13 of 20
Contributor

Re: Advanced messaging

I use a lot of different messaging apps, but every time I switch back to stock, it says advanced messaging is reactivated even though I keep deactivating it. I also don't get any mms from my mother, who has it switched on, but I do from my father, who has it switched off
Message 14 of 20
ACE - Expert

Re: Advanced messaging


@spookykidmm wrote:
I use a lot of different messaging apps, but every time I switch back to stock, it says advanced messaging is reactivated even though I keep deactivating it. I also don't get any mms from my mother, who has it switched on, but I do from my father, who has it switched off

advance messaging is a joke it never works right.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 20
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