07-24-2018 6:33 AM
We can definitely take a closer look into why your advanced messaging is not working at this time. To Learn how to turn on advanced messaging on your Samsung Galaxy S9 plus, please follow these steps:
In order to enjoy the benefits of Advanced Messaging, please remember that both you and your recipient must have the following:
Let us know if you have any further questions or concerns.
Sean, AT&T Community Specialist
08-12-2018 11:14 AM
Are you telling me from my message menu (three dots on the top right hand corner) After clicking advanced messaging, there's a advanced messaging switch option? I am not seeing this and these suggestions for a fix are elementary solutions to someone having the advanced option turned off. I never suggested my advanced messaging was turned off! I said my advanced messaging was not working. For further clarification my advanced messaging is turned on the people I messaging when it is not working or using Galaxy phones (s9) and have theirs turned on as well. There's notifies them when I see their messages sent to me my outgoing messages are not confirmed nor can I receive many messages they do send even though it says cent on their end I hope this clarifies things further even know I already stated this.
08-12-2018 12:04 PM
There are a couple of steps you can take to try to resolve your experience. First, turn off Advanced Messaging and restart your device. After your phone boots back up, turn on Advanced Messaging and restart your phone again.
If your issue persists despite the first step, ensure your device's software is up to date as some features may not work as they should.
We hope this information helps! Let us know if you have any further questions.
Lar, AT&T Community Specialist
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