Contributor
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1 Message
Access Point and hotspot
Should I need to figure out the access point on my mobile device so that I will be able to use my hotspot wifi data? I have never used the hotspot until tonight and my husband and daughter tried from their devices with ease, but mine will NOT connect.
Thank you in advance,
Needing help (in TN)
(whom is certainly not tech savvy ☺)
ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @Robin1962,
Being able to hook up to hotspot is a handy feature for any device. I will be more than happy to help guide you to the correct path! We have a wonderful tool called, Troubleshoot & Resolve Tool. This great resource is like connecting directly to a tech support agent without the wait! After choosing your device’s make and model, please go to Network/Service > Internet.
Have an amazing day!
Katie, AT&T Community Specialist
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