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AT&T PREPAID℠ And DIRECTV NOW Streaming - Great News From AT&T

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AT&T PREPAID℠ And DIRECTV NOW Streaming - Great News From AT&T

 

 

StreamTeam.gifStreaming Is In! Worrying About Data Is Out!

 

Effective February 14, 2018, AT&T Sponsored Data will be available with AT&T PREPAID.

 

If you currently have AT&T PREPAID℠ (formerly GoPhone®), you can now stream DIRECTV NOW (as well as our other Entertainment services like DIRECTV and U-verse) without having the stream affect your data usage.

 

Interested? Order Now!

Streaming + Data Details

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 6
Teacher

Re: AT&T PREPAID℠ And DIRECTV NOW Streaming - Great News From AT&T

ATT sent text about sponsored data, so I signed up for Direct TV Now.  I have a prepaid account with ATT.  I looked online and even went to Direct TV Chat to confirm that using their service would not count against my monthly data limit.  I checked my data immediately before watching anything.  It was over 2GB left.  I watched for less than an hour and it ate up all of my data!.  I spent 2 hours on the phone with ATT, constantly getting transferred and cut off.  I went to Direct TV NOW chat, same scenario.  Talked with over 8 agents, was connected with "Supervisors" 4 times. Each time with supervisor, they would disconnect once they knew they could not help me.  The information I did get was that using my phone as a hotspot is the reason I incurred the data usage. I gave the agent the ATT link that says you can use a hotspot, and was told they would get my data reinstated.  They could not do it, and . .just kept disconnecting or pawning me off back to ATT prepaid, which would pawn me off to Direct TV Now.  Over 3 hours, no help. Here is the link:  https://www.att.com/att/sponsoreddata/en/index.html   Could someone tell me who to contact to get my data back?  I am super frustrated. I was mislead by misinformation on the ATT website.  I can't do the phone agent/chat merry go round any longer.  3 hours, it just isn't worth my time, but now its a matter of integrity and ethics.  I'll file with BBB if need be.  Any help would be much appreciated.

Message 2 of 6
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‎03-02-2018 10:37 AM

Re: AT&T PREPAID℠ And DIRECTV NOW Streaming - Great News From AT&T

And here’s more info:

 

Who is eligible?

  • Sponsored Data is available to postpaid customers who have an active AT&T data plan, a 3G or 4G (HSPA+ and LTE) capable device – including smartphones, tablets, laptop modems, and mobile hotspots – and use the AT&T domestic wireless network. AT&T PREPAID customers’ eligibility may be limited to specific offers.

How do I know when I am accessing Sponsored Data content?

  • Companies using the service will notify customers directly. If you are unsure if a company is providing a sponsored offer, you should contact the company for additional clarification through their normal customer service channels.

Does Sponsored Data content usage show up on my bill?

  • Postpaid customers can view their Sponsored Data usage in the "Data Detail" section of their paper bill, and in the detailed usage section within "My Wireless" in their online bill. AT&T PREPAID customers can view their usage in "account history" online. Additional FAQs here.

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 3 of 6
Contributor

Re: AT&T PREPAID℠ And DIRECTV NOW Streaming - Great News From AT&T

i have galaxy s6 marshawllo 6.0.1 private mode not working.failed to turn on

Message 4 of 6
Teacher

Re: AT&T PREPAID℠ And DIRECTV NOW Streaming - Great News From AT&T

Wow great, a solution accepted by AT&T, sure they just want this to go away.  It is in no way shape or form a solution to the problem I posted.  Customer service is a joke, purposely convoluted to get customers to just give up.

Message 5 of 6
Teacher

Re: AT&T PREPAID℠ And DIRECTV NOW Streaming - Great News From AT&T

Sorry I can't help only empathize with you.  It's the same crap as I've dealt with.  Sponsored data doesn't get recognized and tons of giga-bytes get racked up and then you get slowed and nothing works right.  So sorry you're having this problem, thats sincerel from me, but part of the AT&T spiel......

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