Mentor
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71 Messages
AT&T Messages can't sign in with @ATT.NET account
I got a tablet from AT&T a few months ago, when I tried to sign into AT&T Messages for Tablet application with my AT&T access ID, which ends in @ATT.NET, it tells me "The User ID and Password you entered cannot be used to access this application. Please sign in using youro AT&T Access ID instead." This IS my AT&T access ID. Same userid (e-mail) and password works from a browser. At that time, I opened an issue and they got back to me and said there was a problem with @ATT.NET accounts. But, here we are months later and it still doesn't work.
Seriously AT&T, how can this be so hard and take so long and even be allowed by your management to not allow ATT.NET accounts!?? This is not a userid/password problem as I can sign in with the exact same one to the browser version. I would think a bug that affects att.net e-mails would be embarrassing and would have some priority with people there, but apparently not!?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @RJSinMO,
Thank you for reaching out to us on the Community Forums! I know how important and convenient AT&T Messages can be. I will be glad to assist you with this!
Since you are unable to sign in to AT&T Messages using your AT&T Access ID because it is @att.net, we have a few options to recommend. You can try to load the AT&T Messages website through your web browser on your tablet. If possible, you can also try using your phone number as your login, instead of your AT&T Access ID.
I hope this information helps you! If you have any further questions or issues, please let us know. We are eager to help you!
Jonathan, AT&T Community Specialist
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RJSinMO
Mentor
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71 Messages
7 years ago
Okay, it worked with my phone number as sign in and the same password. Thank you, nobody suggested that before. But, I still find it odd that there isn't some more priority in fixing the bug that isn't allowing @att.net email addresses.
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello again @RJSinMO!
Thank you for the update!
You are so very welcome! I am glad to hear using your phone number worked!
I’ll definitely make a note of this for you and will pass this along so it can get looked into; thank you for letting us knowing about it. If you have any other questions or concerns, please feel free to come back!
Have a great rest of the day!
Jonathan, AT&T Community Specialist
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DeAnnaN
Contributor
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1 Message
7 years ago
This still is not working for me. I use the same ID and password I use to get into my GoPhone info. I'm using my phone number as ID. Nothing really works.
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @DeAnnaN,
I am sorry to hear you are unable to sign in to AT&T Messages. If you are trying to use this service with a GoPhone account, it will not work. AT&T Messages requires a postpaid account. For more information on this, please visit: AT&T Messages.
Sorry for any inconvenience this may cause. Have a fantastic day!
Jonathan, AT&T Community Specialist
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Keri01
Contributor
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1 Message
7 years ago
Johnathan,
I attempted your solution and it did not work. I received the error message "hmm it looks like there is a problem."
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LornReynolds
Contributor
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1 Message
7 years ago
The phone number solution did not work for me either. I'm trying on a Trek 2 HD K88.
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bsks1948
Tutor
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10 Messages
5 years ago
I can't sign in to Sbcglobal.net, I am able to get signed in on my PC but not on my iPhone 8.
I appreciate all of the help I can get.
bsks1948
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jerry.pogue
Contributor
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1 Message
5 years ago
I can't open my att.net email account. It suggested using the phone number which I did and it said no such number. I've used that number and am still paying for it each month. Attempts at other user names and/or passwords have failed.
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