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AT&T Messages can't sign in with @ATT.NET account

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AT&T Messages can't sign in with @ATT.NET account

I got a tablet from AT&T a few months ago, when I tried to sign into AT&T Messages for Tablet application with my AT&T access ID, which ends in @ATT.NET, it tells me "The User ID and Password you entered cannot be used to access this application.  Please sign in using youro AT&T Access ID instead."  This IS my AT&T access ID.  Same userid (e-mail) and password works from a browser.  At that time, I opened an issue and they got back to me and said there was a problem with @ATT.NET accounts.  But, here we are months later and it still doesn't work.  

 

Seriously AT&T, how can this be so hard and take so long and even be allowed by your management to not allow ATT.NET accounts!??  This is not a userid/password problem as I can sign in with the exact same one to the browser version.  I would think a bug that affects att.net e-mails would be embarrassing and would have some priority with people there, but apparently not!?

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Message 1 of 10
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Accepted by RJSinMO
‎04-04-2017 12:28 PM

Re: AT&T Messages can't sign in with @ATT.NET account

Hello @RJSinMO,

 

Thank you for reaching out to us on the Community Forums! I know how important and convenient AT&T Messages can be. I will be glad to assist you with this!

 

Since you are unable to sign in to AT&T Messages using your AT&T Access ID because it is @att.net, we have a few options to recommend. You can try to load the AT&T Messages website through your web browser on your tablet. If possible, you can also try using your phone number as your login, instead of your AT&T Access ID.

 

I hope this information helps you! If you have any further questions or issues, please let us know. We are eager to help you!

 

Jonathan, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 10
Mentor

Re: AT&T Messages can't sign in with @ATT.NET account

Okay, it worked with my phone number as sign in and the same password.  Thank you, nobody suggested that before.  But, I still find it odd that there isn't some more priority in fixing the bug that isn't allowing @att.net email addresses.

Message 3 of 10
Administrator

Re: AT&T Messages can't sign in with @ATT.NET account

Hello again @RJSinMO!

 

Thank you for the update!

 

You are so very welcome! I am glad to hear using your phone number worked!

 

I’ll definitely make a note of this for you and will pass this along so it can get looked into; thank you for letting us knowing about it.  If you have any other questions or concerns, please feel free to come back!

 

Have a great rest of the day!

 

Jonathan, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 10
Contributor

Re: AT&T Messages can't sign in with @ATT.NET account

This still is not working for me.  I use the same ID and password I use to get into my GoPhone info.  I'm using my phone number as ID.  Nothing really works.

Message 5 of 10
Administrator

Re: AT&T Messages can't sign in with @ATT.NET account

Hello @DeAnnaN,

 

I am sorry to hear you are unable to sign in to AT&T Messages. If you are trying to use this service with a GoPhone account, it will not work. AT&T Messages requires a postpaid account. For more information on this, please visit: AT&T Messages.

 

Sorry for any inconvenience this may cause. Have a fantastic day!

 

Jonathan, AT&T Community Specialist

 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 10
Contributor

Re: AT&T Messages can't sign in with @ATT.NET account

Johnathan,

 

I attempted your solution and it did not work. I received the error message "hmm it looks like there is a problem."

Message 7 of 10
Contributor

Re: AT&T Messages can't sign in with @ATT.NET account

The phone number solution did not work for me either.  I'm trying on a Trek 2 HD K88.

Message 8 of 10
Tutor

Re: AT&T Messages can't sign in with @ATT.NET account

I can't sign in to Sbcglobal.net, I am able to get signed in on my PC but not on my iPhone 8.

I appreciate all of the help I can get.

bsks1948

Message 9 of 10
Contributor

Re: AT&T Messages can't sign in with @ATT.NET account

I can't open my att.net email account. It suggested using the phone number which I did and it said no such number. I've used that number and am still paying for it each month. Attempts at other user names and/or passwords have failed.

Message 10 of 10
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