AT&T Messages Not working?

Contributor

AT&T Messages Not working?

I recently lost my phone and the only way I have been able to keep in contact with anyone is through the AT&T Messages app on the web. Whenever I go to the website (messages.att.net) there seems to be an error and it won't allow me to log in. Is anyone else experiencing this problem?

Message 1 of 147 (8,965 Views)
Mentor

Re: AT&T Messages Not working?

They wouldn't give me a credit, but suggested that I power down my phone. Lol. After I told her that I'm talking about the website, she didn't even know there was one. She opened a ticket and notated my account. And this is tech support. Laughable.
Message 61 of 147 (2,380 Views)
Explorer

Re: AT&T Messages Not working?

if anybody does see the site come back up, please post it here so we all know.

Message 62 of 147 (2,375 Views)
Mentor

Re: AT&T Messages Not working?

got tricked... went to the site and it started to look like it was going to come up with the sign on screen and BAM maintenace screen again.  This is really getting obsurd, its been 10 days already 10 DAYS!!  this isnt right at all.  I think we should all call and get a credit i am going to call right now.  love how they are "Closely" watching our thread too.

Message 63 of 147 (2,317 Views)
Mentor

Re: AT&T Messages Not working?

yeah, they are closely watching this thread instead of closely trying to fix the problem.

Message 64 of 147 (2,304 Views)

Re: AT&T Messages Not working?

I've called everyday for 11 days since it went down and only once the person knew what I was talking about .... Last night a guy from att called me to see if my issue was resolved I said really do you even know why I have been calling for 11 days and he had no clue .... doesn't seem like this problem is ever going to get fixed can't believe how long they are allowing the site to be down ....they offered me a credit which is great but how about fixing the issue instead take my credit and pay someone overtime tomfix the issue ...... I've have been thinking of changing service but it will not matter to them as I only pay $ 1800.00 a year for service with them ......

Message 65 of 147 (2,230 Views)
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Re: AT&T Messages Not working?

I am getting everyone I know to submit this as a problem to Fox and CNN to see if they will look into it. If we all do that then perhaps they will get some media attention and pressure to do something. 

Message 66 of 147 (2,188 Views)
Mentor

Re: AT&T Messages Not working?

Just called, and the first lady kept asking me about the app. Finally, when I told her that they have a website to send and receive messages, she was still confused and put me on hold for 10 minutes. I called back and got another rep who also didn't know anything, but she did open a ticket and gave me a $20 credit.

Message 67 of 147 (2,160 Views)
Mentor

Re: AT&T Messages Not working?

Sounds like a good plan. Provide any links you have for CNN. Fox is local unless you have an idea for a national broadcast.
Message 68 of 147 (2,136 Views)
Mentor

Re: AT&T Messages Not working?

I think CNN ireport is easy: http://ireport.cnn.com/

 

To submit to FOX news: http://www.foxnews.com/story/2010/10/14/contact-us/

Message 69 of 147 (2,124 Views)
Mentor

Re: AT&T Messages Not working?

Also, don't you think it is funny how many people are upset enough to create accounts just to talk about this problem. And still ATT doesn't care...

Message 70 of 147 (2,122 Views)
Mentor

Re: AT&T Messages Not working?

id have to agree lol, if it wasnt for this problem i would not have made an account and be following up on the problem either.

Message 71 of 147 (2,030 Views)
Mentor

Re: AT&T Messages Not working?

has anyone actually reported to CNN or FOX news?
Message 72 of 147 (2,028 Views)
Mentor

Re: AT&T Messages Not working?

I created an account for the same reason. And I'm going to report to CNN as soon as I get off work in 3 hours.

Message 73 of 147 (2,018 Views)
Mentor

Re: AT&T Messages Not working?

Went to an AT&T store over the weekend just for kicks.  When I asked about the website they said it was their understanding the site is being shut down. 

 

Yet another twist in the AT&T game....what is the truth anymore?

Message 74 of 147 (1,905 Views)
Teacher

Re: AT&T Messages Not working?

Did the live chat on Thursday and talked to a Jethro Jean and he kept giving me the info about the application that is listed on the the after ignoring my question of when it will be back up and going back and forth for 30 minutes he finally said it would be back up in 24 to 48 hours. 96 hours later it's still not up!!!
Message 75 of 147 (1,889 Views)
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