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Posted Dec 18, 2013
5:38:00 AM
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AT&T Messages Not working?

I recently lost my phone and the only way I have been able to keep in contact with anyone is through the AT&T Messages app on the web. Whenever I go to the website (messages.att.net) there seems to be an error and it won't allow me to log in. Is anyone else experiencing this problem?

I recently lost my phone and the only way I have been able to keep in contact with anyone is through the AT&T Messages app on the web. Whenever I go to the website (messages.att.net) there seems to be an error and it won't allow me to log in. Is anyone else experiencing this problem?

AT&T Messages Not working?

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(9) Me too
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Jan 18, 2014 12:53:03 PM
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They wouldn't give me a credit, but suggested that I power down my phone. Lol. After I told her that I'm talking about the website, she didn't even know there was one. She opened a ticket and notated my account. And this is tech support. Laughable.
They wouldn't give me a credit, but suggested that I power down my phone. Lol. After I told her that I'm talking about the website, she didn't even know there was one. She opened a ticket and notated my account. And this is tech support. Laughable.

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Jan 18, 2014 1:19:48 PM
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if anybody does see the site come back up, please post it here so we all know.

if anybody does see the site come back up, please post it here so we all know.

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Jan 18, 2014 6:18:05 PM
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got tricked... went to the site and it started to look like it was going to come up with the sign on screen and BAM maintenace screen again.  This is really getting obsurd, its been 10 days already 10 DAYS!!  this isnt right at all.  I think we should all call and get a credit i am going to call right now.  love how they are "Closely" watching our thread too.

got tricked... went to the site and it started to look like it was going to come up with the sign on screen and BAM maintenace screen again.  This is really getting obsurd, its been 10 days already 10 DAYS!!  this isnt right at all.  I think we should all call and get a credit i am going to call right now.  love how they are "Closely" watching our thread too.

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Jan 18, 2014 7:32:48 PM
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yeah, they are closely watching this thread instead of closely trying to fix the problem.

yeah, they are closely watching this thread instead of closely trying to fix the problem.

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Jan 19, 2014 6:53:02 AM
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I've called everyday for 11 days since it went down and only once the person knew what I was talking about .... Last night a guy from att called me to see if my issue was resolved I said really do you even know why I have been calling for 11 days and he had no clue .... doesn't seem like this problem is ever going to get fixed can't believe how long they are allowing the site to be down ....they offered me a credit which is great but how about fixing the issue instead take my credit and pay someone overtime tomfix the issue ...... I've have been thinking of changing service but it will not matter to them as I only pay $ 1800.00 a year for service with them ......

I've called everyday for 11 days since it went down and only once the person knew what I was talking about .... Last night a guy from att called me to see if my issue was resolved I said really do you even know why I have been calling for 11 days and he had no clue .... doesn't seem like this problem is ever going to get fixed can't believe how long they are allowing the site to be down ....they offered me a credit which is great but how about fixing the issue instead take my credit and pay someone overtime tomfix the issue ...... I've have been thinking of changing service but it will not matter to them as I only pay $ 1800.00 a year for service with them ......

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Jan 19, 2014 10:30:50 AM
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I am getting everyone I know to submit this as a problem to Fox and CNN to see if they will look into it. If we all do that then perhaps they will get some media attention and pressure to do something. 

I am getting everyone I know to submit this as a problem to Fox and CNN to see if they will look into it. If we all do that then perhaps they will get some media attention and pressure to do something. 

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Jan 19, 2014 11:37:27 AM
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Just called, and the first lady kept asking me about the app. Finally, when I told her that they have a website to send and receive messages, she was still confused and put me on hold for 10 minutes. I called back and got another rep who also didn't know anything, but she did open a ticket and gave me a $20 credit.

Just called, and the first lady kept asking me about the app. Finally, when I told her that they have a website to send and receive messages, she was still confused and put me on hold for 10 minutes. I called back and got another rep who also didn't know anything, but she did open a ticket and gave me a $20 credit.

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Jan 19, 2014 1:38:58 PM
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Sounds like a good plan. Provide any links you have for CNN. Fox is local unless you have an idea for a national broadcast.
Sounds like a good plan. Provide any links you have for CNN. Fox is local unless you have an idea for a national broadcast.

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Jan 19, 2014 2:11:08 PM
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I think CNN ireport is easy: http://ireport.cnn.com/

 

To submit to FOX news: http://www.foxnews.com/story/2010/10/14/contact-us/

I think CNN ireport is easy: http://ireport.cnn.com/

 

To submit to FOX news: http://www.foxnews.com/story/2010/10/14/contact-us/

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Jan 19, 2014 2:13:17 PM
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Also, don't you think it is funny how many people are upset enough to create accounts just to talk about this problem. And still ATT doesn't care...

Also, don't you think it is funny how many people are upset enough to create accounts just to talk about this problem. And still ATT doesn't care...

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Jan 19, 2014 8:13:01 PM
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id have to agree lol, if it wasnt for this problem i would not have made an account and be following up on the problem either.

id have to agree lol, if it wasnt for this problem i would not have made an account and be following up on the problem either.

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Jan 19, 2014 8:13:52 PM
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has anyone actually reported to CNN or FOX news?
has anyone actually reported to CNN or FOX news?

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Jan 19, 2014 8:55:33 PM
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I created an account for the same reason. And I'm going to report to CNN as soon as I get off work in 3 hours.

I created an account for the same reason. And I'm going to report to CNN as soon as I get off work in 3 hours.

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Jan 20, 2014 7:07:12 AM
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Went to an AT&T store over the weekend just for kicks.  When I asked about the website they said it was their understanding the site is being shut down. 

 

Yet another twist in the AT&T game....what is the truth anymore?

Went to an AT&T store over the weekend just for kicks.  When I asked about the website they said it was their understanding the site is being shut down. 

 

Yet another twist in the AT&T game....what is the truth anymore?

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Jan 20, 2014 8:16:00 AM
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Did the live chat on Thursday and talked to a Jethro Jean and he kept giving me the info about the application that is listed on the the after ignoring my question of when it will be back up and going back and forth for 30 minutes he finally said it would be back up in 24 to 48 hours. 96 hours later it's still not up!!!
Did the live chat on Thursday and talked to a Jethro Jean and he kept giving me the info about the application that is listed on the the after ignoring my question of when it will be back up and going back and forth for 30 minutes he finally said it would be back up in 24 to 48 hours. 96 hours later it's still not up!!!

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Jan 20, 2014 9:50:08 AM
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Does anyone have any more information on the service possibly being shut down? Perhaps one of these AT&T people who are "closely" monitoring this thread could comment?

Does anyone have any more information on the service possibly being shut down? Perhaps one of these AT&T people who are "closely" monitoring this thread could comment?

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Jan 20, 2014 9:59:16 AM
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Goodness I sure hope it isn't being shut down! This is a great feature not offered by others that made me choose AT&T. 

I just want to be another voice to AT&T --- please get this fixed. This is an important service to so many and for it to be down for so long really is unacceptable. 

Goodness I sure hope it isn't being shut down! This is a great feature not offered by others that made me choose AT&T. 

I just want to be another voice to AT&T --- please get this fixed. This is an important service to so many and for it to be down for so long really is unacceptable. 

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Jan 20, 2014 10:57:55 AM
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AT&T just called me and said that they know about the issue and are working on it and have no plans to shut it down. They are only planning to disable it for non LTE devices (according to this guy). He says they have been working on it since Sunday (I guess that means all of 1 day). He told me to use the android app, but the android app only allows you to see the messages for that specific number, not connect to another number (for example an iphone), so pretty useless, unless someone else has an idea. I also can't find a way to forward SMS text message from my iPhone to another device, unless someone else has an idea on that?

AT&T just called me and said that they know about the issue and are working on it and have no plans to shut it down. They are only planning to disable it for non LTE devices (according to this guy). He says they have been working on it since Sunday (I guess that means all of 1 day). He told me to use the android app, but the android app only allows you to see the messages for that specific number, not connect to another number (for example an iphone), so pretty useless, unless someone else has an idea. I also can't find a way to forward SMS text message from my iPhone to another device, unless someone else has an idea on that?

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Jan 20, 2014 11:15:10 AM
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Edited by redcabo7 on Jan 20, 2014 at 11:15:46 AM

Intereting info cyrusb.  What is going on with AT&T and Android?  They have a special app for those LTE devices yet your Apple and my Windows device are second nature.  Maybe they broke something on the website when they were focusing on Android.  All I hear is crickets from AT&T's end....

Intereting info cyrusb.  What is going on with AT&T and Android?  They have a special app for those LTE devices yet your Apple and my Windows device are second nature.  Maybe they broke something on the website when they were focusing on Android.  All I hear is crickets from AT&T's end....

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Jan 20, 2014 11:24:16 AM
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Yeah, it turns out I have a iPhone 5s and a Samsung Galaxy S4, and the messages app does indeed work on the Galaxy S4 and I can do all the functions (granted NOT the website), but it does appear to function over wifi and deliver messages that way, however you cannot connect to a different device (or more importantly phone number by logging in with different information) so I can't check my iPhone messages. Now they do say that if you have an older NON LTE android device, you are given the prompt and then you can login to different devices, but I don't have a non-lte android device on ATT to test this on. Perhaps someone else does? Obviously AT&T is no help with any of this. It would be great if they could answer some questions and help us out instead of us guessing at their product... but I guess it just shows how much they care.

Yeah, it turns out I have a iPhone 5s and a Samsung Galaxy S4, and the messages app does indeed work on the Galaxy S4 and I can do all the functions (granted NOT the website), but it does appear to function over wifi and deliver messages that way, however you cannot connect to a different device (or more importantly phone number by logging in with different information) so I can't check my iPhone messages. Now they do say that if you have an older NON LTE android device, you are given the prompt and then you can login to different devices, but I don't have a non-lte android device on ATT to test this on. Perhaps someone else does? Obviously AT&T is no help with any of this. It would be great if they could answer some questions and help us out instead of us guessing at their product... but I guess it just shows how much they care.

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Jan 20, 2014 4:50:35 PM
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They have now messed with the login for the ATT address book.  I would go on the address book so I could switch back and forth to keep checking on the messaging page to see if was ever coming back up.   Now I can't even log in on the address book, and it wouldn't sync with my app on the android as it was since the online messaging went down.    I thought it was just me, so glad to find this forum to know I am not being such a dumb blonde.

They have now messed with the login for the ATT address book.  I would go on the address book so I could switch back and forth to keep checking on the messaging page to see if was ever coming back up.   Now I can't even log in on the address book, and it wouldn't sync with my app on the android as it was since the online messaging went down.    I thought it was just me, so glad to find this forum to know I am not being such a dumb blonde.

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Jan 20, 2014 4:55:36 PM
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Just got off the phone with Customer Care.  the incompetent person that answered the phone didnt know what was going on, actually she didn't even know there was a website.  (goes to show you how trained they are to do their jobs)  I told her its been down for about 2 weeks and that i wanted compensation for all the time that the site has been down and she told me that i wasn't entitled to any compensation since the site is free and i don't pay for the service.  She told me that its like any other app that i can download in the play store if instagram stopped working why i could i call ATT to ask for a credit for the app not working?  I told her she apparently isn't understanding that this is their app and that it is part of their service and she told me that she wanted me to please explain to her so we could be on the same page and she could understand as well (Smart response) i told her if i pay for cable and channel 4 that i LOVE TO FREAKING WATCH isn't working i want a freaking credit for it not working.  that's what i mean (i didn't use the word freaking obviously, considering i was livid). she then later decided to be a smart butt again and "check my account to see if i am paying for the ATT messages service.  

 

I hate ATT.  end of story.

Just got off the phone with Customer Care.  the incompetent person that answered the phone didnt know what was going on, actually she didn't even know there was a website.  (goes to show you how trained they are to do their jobs)  I told her its been down for about 2 weeks and that i wanted compensation for all the time that the site has been down and she told me that i wasn't entitled to any compensation since the site is free and i don't pay for the service.  She told me that its like any other app that i can download in the play store if instagram stopped working why i could i call ATT to ask for a credit for the app not working?  I told her she apparently isn't understanding that this is their app and that it is part of their service and she told me that she wanted me to please explain to her so we could be on the same page and she could understand as well (Smart response) i told her if i pay for cable and channel 4 that i LOVE TO FREAKING WATCH isn't working i want a freaking credit for it not working.  that's what i mean (i didn't use the word freaking obviously, considering i was livid). she then later decided to be a smart butt again and "check my account to see if i am paying for the ATT messages service.  

 

I hate ATT.  end of story.

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Jan 20, 2014 4:56:46 PM
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i GUESS ATT doenst notice that people have better things to do with their lives than make a stupid account on this forum to complain
i GUESS ATT doenst notice that people have better things to do with their lives than make a stupid account on this forum to complain

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Jan 20, 2014 4:59:41 PM
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OH forgot to mention, after she tells me that she had no clue about the site, she later tells me that it is an ongoing problem that they are aware of and they don't have an estimated time of completion
OH forgot to mention, after she tells me that she had no clue about the site, she later tells me that it is an ongoing problem that they are aware of and they don't have an estimated time of completion

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Jan 20, 2014 7:19:33 PM
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has everyone noticed that dimitri hasnt responded and/or given us anymore updates?

has everyone noticed that dimitri hasnt responded and/or given us anymore updates?

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Jan 21, 2014 12:16:36 AM
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I lost track. It's been 12 days now right?

I lost track. It's been 12 days now right?

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Jan 21, 2014 5:10:35 AM
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SERIOUSLY?? HOW LONG IS THIS GOING TO BE UNDER MAINTENANCE???!!! 

This application is currently under maintenance.

ITS ALWAYS UNDER MAINTENANCE!!

 

SERIOUSLY?? HOW LONG IS THIS GOING TO BE UNDER MAINTENANCE???!!! 

This application is currently under maintenance.

ITS ALWAYS UNDER MAINTENANCE!!

 

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Jan 21, 2014 6:49:33 AM
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Explorer

Today is day 13. 

Today is day 13. 

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Jan 21, 2014 10:23:29 AM
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I think you all forget about the december 17th outage for a few weeks...

I think you all forget about the december 17th outage for a few weeks...

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Jan 21, 2014 11:52:16 AM
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This is pretty lame. 

This is pretty lame. 

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