12-18-2013 5:38 AM
I recently lost my phone and the only way I have been able to keep in contact with anyone is through the AT&T Messages app on the web. Whenever I go to the website (messages.att.net) there seems to be an error and it won't allow me to log in. Is anyone else experiencing this problem?
01-24-2014 4:46 AM
Glad to see that the site is up and running again. Honestly, I'm glad they took it down to fix it, because even when it worked, it was buggy for me. I just wish they would have been more communicative with us about what was going on. I mean, in retrospect, they DID tell us that the site was down for maintenance
For those who are now unable to login, that is because you will not be able to login using your phone number any longer. They want you to create a separate account for this service. It makes a little sense, if their big concern was unauthorized use and spamming.
01-24-2014 5:17 AM
- edited 01-24-2014 6:21 AM
Jordan, that's the sign in page. I wonder why it's blank. Try resetting your Advanced Internet Settings. And maybe try a different browser if you have another. I use Chrome.
01-24-2014 1:56 PM
I don't think our persistence helped rectify the issue any quicker nor did it increase AT&T's customer service. I received a call yesterday on my support case and person I spoke to (who by the way was rather clueless on how to talk to customers) said he didn't know when it would be fixed but showed me an alternate way to send emails from att.net. He then proceded to ask if he could close my case since he found a solution for me. I rejected his request because the issue was not fixed. He said "You know we are going to call you back again." I was dumbfounded. Close a case when it's not fixed.
Even better, got a text survey which I kindly responded to which prompted a call from Customer Care today. She was very polite and said wireless does not know about the web portal and that web should have told wireless but their communication is lacking. REALLY????? Anyhow, I did thank her for her call and said the site is up and running. My case is closed with AT&T with a minor adjustment to my bill for the trouble. It would be nice if everyone at AT&T cared like this young lady did.
I will not hesitate to walk away from AT&T after all of this should it happen again. AT&T, I understand things happen but COMMUNICATE.
Hopefully somebody reads these forums and takes it to heart. Maybe the shareholders would have something to say about this....anyhow, good luck all and hopefully the site stays up.
And before I sign off...this post is within the AT&T forum guidelines and does not defame AT&T anymore than the do to themselves /|\
- edited 01-27-2014 11:33 AM
What finally fixed it for me was to create a new ATT ID and then link my wireless account wih it. All the old messages were still there.
01-31-2014 8:52 AM
Interesting. I use Chrome for AT&T Messages, so I tried opening it on Internet Explorer to see if I could at least get the logon page. This is what I got instead.
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