AT&T Messages Not working?

[hamielke]

I recently lost my phone and the only way I have been able to keep in contact with anyone is through the AT&T Messages app on the web. Whenever I go to the website (messages.att.net) there seems to be an error and it won't allow me to log in. Is anyone else experiencing this problem?

[YoungSinema]

Wow. Can't believe that they recommened to use another service. Hilarious. Well, at least I got to take a peek at the website for a brief moment before it went back down.

[mjdmbck]

Well it was up for an hour or two last night!

[cyrusb]

I just saw the login page, but once I logged in it went right back to maintenance.

[cyrusb]

FYI I just called in and got a $40 credit. I think we all should start calling in and demanding credits and maybe that will give them an encouragement to get this working for us again. The whole reason I stuck with ATT here is for this service so I can send and receive messages from my number while in the air. The fact that no one there even knows about this service is shocking!

[redcabo7]

Looks like AT&T pulled down the case number.  Not sure how it is personal information rather a reference but none the less there is some information for everyone to work off of.  Keep us posted if there is anything anyone finds out.  Looks like AT&T rep jumped ship on this....what a shame.

[YoungSinema]

What did you say to get the credit? Maybe I should have everyone I know with AT&T call and complain

[cyrusb]

The problem began on December 17th, it has been on a few brief moments since then, but for the majority offline. The reason I have att is for this service since I need to send and receive text messages from my phone and view voicemails when I don't have access to my phone since I fly a lot, and the fact that this is down hinders that. The only reason I have my phone with att is for this service, and the store showed me the service while selling me the phone. This service was sold under false pretences of having a service which is no longer being provided. They can't call it maintenance if they don't have a estimated time of it coming back. Maintenance is a scheduled thing where you have a set of tasks to perform. This is more they eliminated the service and maybe they are trying to introduce a new service but something else all together is happening. EVERYONE should call them, and we should call every day, so they maybe will start paying attention. They obviously don't read these forumns except to filter out things. An ATT rep emailed saying he was removing the case number. Real great of them to spend time on that instead of trying to get answers to the questions at hand.

[ATTDmitriyCM]

Sorry for the inconvenience.  We are working hard to restore your service as quickly as possible. Your messages continue to be stored in the network. You can still use Messages from your phone, and if you have an Android Tablet you can use the AT&T Messages tablet app which provides similar functionality to the website.

P.S. I apologize for the late response, we're paying close attention to this thread and as soon as I have any updates, I'll be sure to post.

Dmitriy

[redcabo7]

Simple, you want a credit for their product not being available for use.  What is the value to you.  Honestly to me, it's invaluable because the same reason for your use.  You have 2 choices, get a credit now but the site could be done for weeks more or wait til the end and get more....or do both.  Trust me when I say I am hitting them up for more.  This is absolutely poor customer service.

[cyrusb]

Dimitry,

Are the following not common practice:

1. When you are performing maintenance, schedule it and notify your customers when it will begin and when it will end.

2. If you are developing a new application, would you not develop this on a development server while leaving the production server alone, and then when done launch the new application minimizing the down time to customers?

So, if it is really true that you are working hard to bring the application back, I must ask:

1. Why did you guys not try as hard to make it not go down in the first place?

2. Not properly develop the application the first round through so this doesn't happen?

Aren't you guys related to Bell Labs? Don't you guys have the skill, experience, and discipline to make an application and keep it running? Even free services like google mail and yahoo mail don't have this happening. Your tech support says things like "well, you have to understand, a lot of people use this application", but are you trying to say more people use ATT messages than those free email services that manage to stay up? Did you not make $16.6 billion with a 28% profit margin? Wouldn't that mean that AT&T made $4,648,000,000.00 (or 4.6 billion) profit last year? Are you trying to say with 4.6 billion in profit, you guys can't figure out how to make a simple short messaging service system to work? How can you sit there with a straight face and say you guys are really working hard on this? Why don't you ask these people who are "working hard" on this when they might be done?

Don't you realize that even installing windows back in the 90's gave you a progress bar and an estimated time of completion? And that is a company that truly doesn't care about its customers. Why can't you just be honest and say that you guys wrote a really bad application and something bad happened and that the application is not down for maintenance but down for a complete re-write.

Honesty can get you a lot more compassion instead of sticking to this maintenance story you have been. I think everyone here would have some respect for you if you could do that. How dumb do you think your customers are? And if it still works on android phones, then obviously it isn't a problem with the server, it is a problem with the access to it or something else. So fine, keep giving us credits, the joke is on you.

[Please keep it courteous]

[cyrusb]

Also, would you mind commenting on why the application keeps coming back for an hour here and there and then goes away again?

---

[redcabo7]

Cyrusb-very well put.

Think about the millions of people who use the site, have not called AT&T or who have not found this forum. What would be fun is taking this to FOX News Problem Solvers. Just give them this forum, talk to a couple of customers and then let's see how quickly this gets resolved. Trust me when I say an AT&T exec's head would be on a platter as this would lower their stock prices very fast. People don't like to lose money and shareholders would not put up with it.

Like you say, joke is on them but this can become even more interesting for AT&T. Just keep on trying us.....

[sami06]

I have also contacted AT&T and i have never seen such poor customer service in all my life. One rep will know about it, the next one is absolutely clueless its unreal. I just got done talking to someone for the millionth time-- as i told her what was wrong, she asks if im having coverage issues haha and of course the typical "what error message are you getting". after i told her again! she tells me that "the website is working perfectly 🙂 "

Ma. Donna {Personal content removed}: Incase there are issues like what you have mentioned our web support specialist make sure to always fix than in a maximum of 30minutes

She told me only a max. of $10 credit would be allowed. when i asked why she said because there is no error in out billing system. 

haha whatever!! they obviously do not train their employees well enough nor do they care.

[cyrusb]

I agree, someone please submit this to fox problem solver. Let's get this fixed once and for all. Does anyone know if Verizon's web messaging service has the same capability as AT&T's? I think this would constitute a breach of contract and would allow us to switch ship since they are refusing to fix the service.

[cyrusb]

The login page keeps coming up for me, but whenever I try to login I get the maintenance screen. Are others experiencing this now?