AT&T Messages Not working?

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AT&T Messages Not working?

I recently lost my phone and the only way I have been able to keep in contact with anyone is through the AT&T Messages app on the web. Whenever I go to the website (messages.att.net) there seems to be an error and it won't allow me to log in. Is anyone else experiencing this problem?

Message 1 of 147 (8,989 Views)
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Re: AT&T Messages Not working?

Does anyone know if any of the other carriers offer a similar service? After a week of AT&T messages being under maintenance, and this problem constantly happening, I think it's time to move on.

Message 31 of 147 (2,704 Views)
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Re: AT&T Messages Not working?

YoungSinema - I was thinking the same thing. I'll be happy to move my wireless, internet and Uverse at this point. I spend way too much money with AT&T for them not to get this resolved. Another carrier and cable company will be happy to take my money. The search is on for a carrier with similar options. Too bad, I've been an AT&T customer for 8+ years.
Message 32 of 147 (2,690 Views)
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Re: AT&T Messages Not working?

[ Edited ]

Since it's been a week with the site down I called customer service and they had no information about the site and could not find any information on the status of the site.

Message 33 of 147 (2,688 Views)
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Re: AT&T Messages Not working?

Call technical support.  Ask for a manager or team lead.  Do not talk to a normal support rep.  Don't waste your time.

 

I work for a software company.  When we have system issues we send out mass emails and provide our clients with a status.  We are $3M with 5 programmers.  AT&T I suspect is a little fatter but why they can't figure this out?  I question that they are even working on it.

Message 34 of 147 (2,684 Views)
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Re: AT&T Messages Not working?

Every time they have this issue and I call, they NEVER know anything. They always think I'm talking about the app. This is really frustrating. This is the way I communicate when I'm in an area with coverage. And when I can text, I like to save/organize my important messages using the site.

Message 35 of 147 (2,663 Views)
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Re: AT&T Messages Not working?

Ive called a few times too and they say that they dont know anything either.  One lady told me, "Whats wrong with the site?! i havent heard anything it should be working fine" goes to show you how much they pay attention to the things going on at the company.  Other reps told me that they were getting updated daily on the status of the site and that the didnt know when the site would be back up and running but that they know that the app is working because they got that to start working already.  I actually had one rep actually tell me that shes actually super frustrated with it as well cause she says that she uses the website all the time and it hasnt been working for a while either. 

 

Tomorrow is day 8 and as it seems it is doubtful that it is going to be up and running tomorrow either.  I check it every morning and everynight never, and not to my surprise its never working

Message 36 of 147 (2,603 Views)
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Re: Messages.att.net under maintenance?

Dimitry,

 

Didn't you say this would be back online like 5 or 6 days ago? What is going on here? The only reason I purchased a phone with you guys is for this feature, so really they should be crediting all of our services for the down periods. Everyone should start demanding credits for this in full.

Message 37 of 147 (2,566 Views)
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Re: Messages.att.net under maintenance?

Obtained AT&T's "web assistance" phone number (877-312-5550).  I did not call them direct rather was transferred to allegedly advanced tech support when I called 800-331-0500 (pressed 0 then 0 to get directly to a human).

 

The person I talked to said there is not a case open nor is there a "known issue" but she didn't seem to know about messages.att.net.  How can you be a tech and not know about a product your company has.  Unbelieveable.

 

A case number has been opened (8 days later).  Expected resolution date January 30.  If I find anything out I'll post.  I encourage to try the phone numbers and just hammer them until they get this resolved.

Message 38 of 147 (2,477 Views)
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Re: AT&T Messages Not working?

I called, and they have no idea what I'm talking about. 8 days, and AT&T knows nothing!?
Message 39 of 147 (2,455 Views)
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Re: AT&T Messages Not working?

Is it possible that AT&T would not know the site is down for 8 days?  An AT&T employee has been posting on this issue since last week. 

Message 40 of 147 (2,313 Views)
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Re: AT&T Messages Not working?

The site is back up and working!

Message 41 of 147 (2,267 Views)
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Re: AT&T Messages Not working?

well it was like a tease.  it worked for a bit, and now its down again! LOL maybe another 8 days?!!?

Message 42 of 147 (2,241 Views)
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Re: AT&T Messages Not working?

Yeah seemed like it was up for about half hour...then same maintenance message Smiley Sad
Message 43 of 147 (2,239 Views)
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Re: Messages.att.net under maintenance?

[ Edited ]

[Please do not request case numbers or personal information from other members]


redcabo7 wrote:

Obtained AT&T's "web assistance" phone number (877-312-5550).  I did not call them direct rather was transferred to allegedly advanced tech support when I called 800-331-0500 (pressed 0 then 0 to get directly to a human).

 

The person I talked to said there is not a case open nor is there a "known issue" but she didn't seem to know about messages.att.net.  How can you be a tech and not know about a product your company has.  Unbelieveable.

 

A case number has been opened (8 days later).  Expected resolution date January 30.  If I find anything out I'll post.  I encourage to try the phone numbers and just hammer them until they get this resolved.


 


redcabo7 wrote:

Obtained AT&T's "web assistance" phone number (877-312-5550).  I did not call them direct rather was transferred to allegedly advanced tech support when I called 800-331-0500 (pressed 0 then 0 to get directly to a human).

 

The person I talked to said there is not a case open nor is there a "known issue" but she didn't seem to know about messages.att.net.  How can you be a tech and not know about a product your company has.  Unbelieveable.

 

A case number has been opened (8 days later).  Expected resolution date January 30.  If I find anything out I'll post.  I encourage to try the phone numbers and just hammer them until they get this resolved.


 

Message 44 of 147 (2,065 Views)
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Re: Messages.att.net under maintenance?

[ Edited ]

That was a funny request cyrusb.  AT&T texted it to me and I deleted it so I had to call to get the case number since the website is down. Smiley Frustrated

 

Case # - [edited for privacy - please do not post personal information]

 

Have at it...FYI-per the rep, the case notes do not list a resolution date yet.  HOWEVER, the rep stated "the site went down on1/10/14 for maintenance to make changes that will protect customers from spamming and unauthorized use.  That appears to be all the information we currently have.  I can tell you that AT&T Messages is widely used, so I'm sure that we are working to get the web site back up as soon as possible."..you'll like this....he said "In the meantime, have you considered other messaging services that would also allow you to send messages from a web site?".."Google Voice would similarly allow you to send and receive text messages from their web site."  I thought that was funny but rejected the rep very quickly as it does not solve the problem.

 

Good luck all!

Message 45 of 147 (2,044 Views)
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