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    Posted Dec 18, 2013
    5:38:00 AM
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    AT&T Messages Not working?

    I recently lost my phone and the only way I have been able to keep in contact with anyone is through the AT&T Messages app on the web. Whenever I go to the website (messages.att.net) there seems to be an error and it won't allow me to log in. Is anyone else experiencing this problem?

    AT&T Messages Not working?

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    Dec 19, 2013 11:06:03 AM
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    Mentor

    It hasn't been working for days now. I've contacted AT&T twice and they said it was working, but I knew they didn't know what they were talking about, just like the last two times that it went down. I wish someone from AT&T would let us know what's going on. 

    Re: AT&T Messages Not working?

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    Dec 19, 2013 11:10:13 AM
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    And I'm pretty sure all the messages sent/received during the outage are going to be gone too

    Re: AT&T Messages Not working?

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    Dec 26, 2013 10:46:04 AM
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    Community Manager

    I am able to log in using Firefox and Chrome. Are you still experiencing any issues?

     

    Dmitriy


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    Re: AT&T Messages Not working?

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    Jan 10, 2014 8:02:09 AM
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    Teacher
    Tried logging in yesterday morning and it says "this app is currently under maintenance". This happened back in mid December and still not sure if it was just me or if anyone else is experiencing the same thing?

    Love this feature as I'm able to log in at work and still text because of poor reception in the building.

    Messages.att.net under maintenance?

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    Jan 10, 2014 9:14:03 AM
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    Teacher
    Can you check to see if it is working now? I tried logging in yesterday and it says app is currently under maintenance.

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    Jan 10, 2014 10:02:30 AM
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    Community Manager

    It's not just you, I get the same message today. There might be some updates or fixes that they're implementing at this time, I apologize I don't have any more information.

     

    We should be back online soon.

     

    Thanks,

    Dmitriy


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    Re: Messages.att.net under maintenance?

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    Jan 11, 2014 9:04:16 AM
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    Tutor

    This is day 3 for me that website states "This application is currently under maintenance."  Any information when it might be back up?

    Re: Messages.att.net under maintenance?

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    Jan 11, 2014 5:04:04 PM
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    same here! been waiting on this to start working for a few days too.  kind of ridiculous it goes down all the time.

    Re: Messages.att.net under maintenance?

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    Jan 12, 2014 5:24:01 AM
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    I called customer service and demanded a credit. In December I got $20 and this outage I got $25 but if it goes much longer I will demand more. The more people demanding a credit maybe the more AT&T will care about their product.

    Re: Messages.att.net under maintenance?

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    Jan 12, 2014 7:35:23 PM
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    do you have any idea when this is going to start working again?

    Re: Messages.att.net under maintenance?

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    Jan 12, 2014 8:36:14 PM
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    This happens so often, it's ridiculous. I use messages online everyday (well except during the week long maintenance issues).

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    Jan 13, 2014 3:09:31 AM
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    Dmitriy

     

    Who can we, AT&T's loyal customers go to for an update on the issue.  Nobody within AT&T's network that I have ever talked to about this issue has a clue what is going on.

     

    Thank you in advance for helping your customers.

    Re: Messages.att.net under maintenance?

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    Jan 13, 2014 7:37:17 AM
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    Tutor

    I am trying to log on to att messages by using my ipad on sarfi but when I log on it always application is under maintance and I don't know what that means??

    Re: AT&T Messages Not working?

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    Jan 13, 2014 7:54:05 AM
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    Teacher
    Can you check to see when it will be back up?

    Re: Messages.att.net under maintenance?

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    Jan 13, 2014 12:19:24 PM
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    Community Manager

    Hello everybody, I'm still checking on this issue for you. I was able to confirm that it is in fact being worked on at the moment and I'm still waiting on an estimated completion time. I will post in here as soon as I have it.

     

    I apologize for the inconvenience.

     

    Dmitriy


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    Re: Messages.att.net under maintenance?

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    Jan 13, 2014 12:47:01 PM
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    Are you able to confirm whether or not we'll lose our current messages. I save some of my messages on the website and I'd really hate to lose my conversations that I had during this maintenance outage.

    Re: AT&T Messages Not working?

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    Jan 13, 2014 4:19:57 PM
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    According to customer service, everything gets backed up

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    Jan 13, 2014 4:25:25 PM
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    We are going on day 5

    Re: AT&T Messages Not working?

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    Jan 13, 2014 4:41:17 PM
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    I lost everything after the outage before the last one. I did get everything back after the last one though. Hopefully, this time is fine too.

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    Jan 13, 2014 6:45:24 PM
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    on the last one i got everything back too

    Re: AT&T Messages Not working?

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    Jan 13, 2014 6:46:30 PM
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    i called and spoke with Customer Care and they told me that the app should be working fine and that there shouldnt be any problem with that but that the website they didnt have an estimated time of when it would be back up and running.  apparently when they were doing the update they ran accross some problems and are trying to fix the issue.  Thats what i was told.  i just know that this is taking longer than the first ime

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    Jan 13, 2014 6:50:13 PM
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    do you have any clue yet on when the site will be back up and running?

    Re: Messages.att.net under maintenance?

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    Jan 13, 2014 8:50:49 PM
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    Tutor
    Thank you so much

    Re: Messages.att.net under maintenance?

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    Jan 14, 2014 11:26:56 AM
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    Day 6! This is starting to get ridiculous.

    Re: Messages.att.net under maintenance?

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    Jan 14, 2014 11:29:14 AM
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    Community Manager
    Edited by ATTDmitriyCM on Jan 16, 2014 at 9:06:21 AM

    Your messages continue to be stored in the network. You can still use Messages from your phone, and if you have an Android Tablet you can use the AT&T Messages tablet app which provides similar functionality to the website.

     

    Dmitriy


    Rethink Possible

    For account specific help, please send a private message to ATTCustomerCare

    Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

    I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
    *I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

    Re: Messages.att.net under maintenance?

    [ Edited ]
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    Jan 14, 2014 6:16:12 PM
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    good thing is, i guess, the website isnt loading.  Could mean its coming back online?

    Re: Messages.att.net under maintenance?

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    Jan 14, 2014 7:40:44 PM
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    nevermind the last comment.  Still showing that it is under maintenance.  day 7 tomorrow. 

    Re: Messages.att.net under maintenance?

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    Jan 15, 2014 1:33:05 AM
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    Coach
    Day 7 and still not working. This is ridiculous. I pay to much money for at&t. And now the services they provide are down for a week. I am upset....

    Re: AT&T Messages Not working?

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    Jan 15, 2014 7:23:56 AM
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    Explorer

    Now visual voicemail is out too..

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