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AT&T Messages Backup and Sync Error Message

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AT&T Messages Backup and Sync Error Message

I am unable to enable or disable this feature. When I go to Message->Settings->AT&T Messages Backup & Sync is grayed out and underneath it says "Checking with the cloud, please try again later."

 

I have the Samsung S7 Active...for less than 48 hours.

 

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Message 1 of 7
ACE - Sage

Re: AT&T Messages Backup and Sync Error Message

Are you on a prepaid account?

 

 

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Message 2 of 7
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Accepted by logue2009
‎07-17-2016 1:56 PM

Re: AT&T Messages Backup and Sync Error Message

Found a solution after going through two different AT&T tech reps and we essentially fixed it via trial and error. 1. In app settings, on my S7 active, I have to hit the more button on the top right and choose display ALL apps on this device. 2. Then AT&T Messages BU&S comes up. I was able to disable it which cleared out the cloud syncing error in Message settings. Essentially I had messages sync disabled but the app active creating the glitch and error message. Either both need to be active or both disabled. MB
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Message 3 of 7
Contributor

AT&T messages backup & sync

I have an LG Phoenix 3 go-phone and every time I get a text, the first thing I see is a message saying AT&T message and backup & Sync is not available.  How do I stop getting the popup warning?

Message 4 of 7
Administrator

Re: AT&T messages backup & sync

Hello @Hauteanman!


I definitely understand how receiving a message from the AT&T Backup & Sync feature on your device can be problematical. I am happy to help!


You are able to turn off this feature in the device settings. Our Troubleshoot & Resolve Tool will walk you through step by step instructions how to accomplish this. Simply select the device you are using, and then click on Learn how to use. Under Tutorials, please choose Email & messaging and you will see AT&T Messages Backup & Sync. For a more personal experience, please login with your myAT&T credentials.


Hope this helps! Have a great day!


Jenn, AT&T Community Specialist


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Message 5 of 7
Contributor

Re: AT&T messages backup & sync

Having the same exact issue and it is very frustrating.  Followed above recommendations but no where does it allow me to disable.

Message 6 of 7
Contributor

Re: AT&T messages backup & sync

None of this helps my problem, since it's prepaid phone I don't have the option to turn on or off, it's another non fixable AT&T issue. I'll just have to find a different phone provider that has better customer service. 

 

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