07-09-2016 7:20 AM
I am unable to enable or disable this feature. When I go to Message->Settings->AT&T Messages Backup & Sync is grayed out and underneath it says "Checking with the cloud, please try again later."
I have the Samsung S7 Active...for less than 48 hours.
Solved by: Go to Solution.
07-09-2016 7:37 AM
Are you on a prepaid account?
07-17-2016 1:54 PM
02-19-2018 9:31 AM
I have an LG Phoenix 3 go-phone and every time I get a text, the first thing I see is a message saying AT&T message and backup & Sync is not available. How do I stop getting the popup warning?
02-24-2018 9:01 AM
I definitely understand how receiving a message from the AT&T Backup & Sync feature on your device can be problematical. I am happy to help!
You are able to turn off this feature in the device settings. Our Troubleshoot & Resolve Tool will walk you through step by step instructions how to accomplish this. Simply select the device you are using, and then click on Learn how to use. Under Tutorials, please choose Email & messaging and you will see AT&T Messages Backup & Sync. For a more personal experience, please login with your myAT&T credentials.
Hope this helps! Have a great day!
Jenn, AT&T Community Specialist
02-25-2018 5:10 PM
Having the same exact issue and it is very frustrating. Followed above recommendations but no where does it allow me to disable.
06-02-2018 8:38 AM
None of this helps my problem, since it's prepaid phone I don't have the option to turn on or off, it's another non fixable AT&T issue. I'll just have to find a different phone provider that has better customer service.
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