04-13-2016 7:15 AM
This obviously has not be changed. It is very frustrating because we have an elderly family member multiple people are assisting and it would be very helpful to update as care is given. We have a minimum of 11 people that need to know what is happening with this person so we can adjust our schedules or how we care for him when we are there.
Solved by: Go to Solution.
04-15-2016 11:38 AM
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05-28-2016 6:39 PM
05-28-2016 7:57 PM
The limit has been in place for a long time and probably will never change. Is it an archaic limit? That's subjective I suppose but then again SMS as a technology is being supplanted by much better alternatives. Group messaging itself is fraught with issues because when you start mixing in intercarrier group MMS involving multiple SMSCs there will be delivery failure or delayed delivery, a member of the group may not get some messages, etc. If a group message between two different carriers fails it ends up being a back and forth pointing match as to who is at fault.
If 10 users does not fit your needs I understand the frustration but this limit will more than likely remain in place. I give the same advice to everyone. Go with what fits your needs if this is a feature that is of critical importance.
08-28-2016 9:06 AM
This is the proverbial straw.
The issue is not that there is a limit. The issue is that the limit is too low and means that communication with even small groups is handicapped by nothing more than choice of provider. Spam, as a problem, isn't a message to 10 people, it is a messge to 10,000 or millions and for that reason this limit appears ridiculous and arbitrary.
Based on the replies above there is not real option but to exercise that choice of provider.
- edited 08-28-2016 2:04 PM
Couldn't you just send an e-mail to 11+ people you need to contact? I bet if you ask, some would prefer it that way...
I (personally) don't want a chat with 5 plus people, someone asks a question and my phone and wrist are vibrating/dinging with a bunch of clarifying questions, then all the answers, and then a bunch of "thanks" and "okays" again interrupting what I'm doing. People resending their mispelled texts and so on, someone coming in late and asking what's going on.
08-28-2016 10:48 AM
I'd recommend the Whatsapp application. Group messages can be up to 256 people and it is available for every platform. Another feature we like is we can text our son in Australia and neither of us gets hit with a charge. (He pays 50 cents for every text we send using the ATT native messaging)
I know that is the answer you want to hear, but it is certainly a workable alternative.
12-10-2016 1:30 PM
This is not a solution!! Nearly impossible to implement. People with other phone companies do not have this problem. It is pig headed for AT&T to keep the limit of 10. The limit should be increased to at least fifteen or twenty.
12-15-2016 11:15 AM
terrible ideas ATT. You dance around the original reason..SPAM TEXT messaging is a thing of the past and is not stopped by this absurd limit. If I was spamming my contacts or otherwise, i could easliy circumvent your limit by sending multiple threads. You don't realize that this hurts your customer base more than it protects it. If you truly were concerned with spam, you would develop spam recognition (like any major email provider) and divert the texts to a seperate folder rather than just putting an arbitrary limit.
The reality is, you don't want to raise the limit due to traffic on your network. You nickle and dime us (from our money or our time in this case) to imporve the speeds of your network by such small margins, it really can't be worth it.
All we want as paying customers to have the ablilty to choose whether or not we want this limit, or to be able to set our own limits or at the very least for you to look at the data and set a new limit. I am sure if you polled your clients, we could give you a good place to start. (20 or 30 would be nice) that way you are at least trying to appear as if you are listening to your clients. Driving them to 3rd party apps is not only bad for your business, it's bad for customers. since those apps aren't as secure as your texting and obviously not as convenient (further, we would have to have our friends and familes do the same which is of course insane)
please listen, and make some changes to this outdated "policy" otherwise, you will loose us
12-20-2016 10:23 AM
I'm sorry but this is a terrible recommendation. You are asking someone to ask 11+ other people to make a change because one person myself has an issue with a carrier limitation.
12-30-2016 8:32 PM
12-31-2016 1:55 PM
Never heard of a law enforcement entity that doesn't provide communication devices to it's members and officers. In fact, my brother-in-law is a deputy at a department back home in North Carolina and it is a clear violation of the department's policy to use personal communication devices for any offical departmental business. He is issued an official cellular phone.
I understand the frustration but there isn't an exception to be made here. Setting proper expectations is good customer service.
When I say the only solution is to find a carrier that fits this need that is not bad customer service. It is setting the proper expectations. Like any other policy this is something that has never changed and I have not once heard a whiff of it potentially changing in the future. So the expectation should be "the 10 person group limit will remain indefinitely"
01-16-2017 7:14 AM
I can't believe the answer is to tell my friends and family to download a seperate ap so we can text together, especially since some of them aren't AT&T and don't have to deal with this restriction. I have been with AT&T for years, but unless this changes when I'm up for my next upgrade I may have to move on. This is aggravating (to say the least) and AT&T is the only carrier (that I know of) that puts the limit to ten. I understand the spam issues, so how about limit to 20??? This stinks!
- edited 11-23-2017 11:14 AM by Phil-101
NO this doesn't help! and the fact that you allow an employee David 606 to call him/her a liar is just appalling.
I chose ATT for my work phone so I would have an alternate phone carrier then my personal, for redundancy. However part of my job to inform Sr. Leadership when we have an Issue. Your policy caused a few of those to be left off important communications. All you do is hide behind a Spam policy. Why don't you value your customers opinions and increase the limit.
Getting a third party app, asking friends and family to sync email, garbage and you all know it.
[Inappropriate content removed]
11-06-2017 2:38 PM
It it is an amazing lack of foresight. The answer should not be to arbitrarily limit the number of people that one can contact using your service. Find another solution to control SPAM.
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