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Posted Sep 10, 2013
8:36:53 PM
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skipping and pixalation on dvr playback


During playback of some recorded shows/movies or our Genie, the skipping and pixalation is so bad that the show is not watchable.  Will a receiver reset clean this up or is this a hardware problem?


During playback of some recorded shows/movies or our Genie, the skipping and pixalation is so bad that the show is not watchable.  Will a receiver reset clean this up or is this a hardware problem?

skipping and pixalation on dvr playback

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Sep 10, 2013 11:32:06 PM
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ACE - Expert

Try resetting the Genie DVR (red button behind front panel access card door).

Is this happening when viewing recordings on the Genie HD DVR itself, or via a remote Genie Client box?

Try resetting the Genie DVR (red button behind front panel access card door).

Is this happening when viewing recordings on the Genie HD DVR itself, or via a remote Genie Client box?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 11, 2013 5:49:09 AM
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I will try resetting the Genie DVR tonight.

It happens on the Genie HD DVR and the client boxes. If the playback is

good on the Genie then it is good on the client, if it is bad on the Genie

then it is bad on the client box.

I will try resetting the Genie DVR tonight.

It happens on the Genie HD DVR and the client boxes. If the playback is

good on the Genie then it is good on the client, if it is bad on the Genie

then it is bad on the client box.

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Sep 11, 2013 9:08:12 AM
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The Client boxes are just that and use the recordings and playback mechanisms from the Genie for all video/audio output.  If the problem persists, we'll need to determine if the flaws are in the signal received from the dish or in the recording and playback mechanism.  We can check the recorded signal by looking at the dish alignment.

You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR  tuners. If you have a DVR it's important to check BOTH satellite tuners.

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):

Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 X X X X X X X X
9-16 X X X X X X X X
17-24 X X X X X X X X
25-32 X X X X X X X X

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA X
9-16 NA X NA X NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA X X X
25-32X X X X X X X X

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 X X X X X X  NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 X X X X X X X X
9-16X X X X X X  NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 X X X X X X NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 X X X X X X X X
17-24 X X X X X X X X

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels]
1-8 X X X X X X X X
9-16 X X X X X X X X NA NA
17-24 NA NA NA NA NA NA NA NA


The Client boxes are just that and use the recordings and playback mechanisms from the Genie for all video/audio output.  If the problem persists, we'll need to determine if the flaws are in the signal received from the dish or in the recording and playback mechanism.  We can check the recorded signal by looking at the dish alignment.

You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR  tuners. If you have a DVR it's important to check BOTH satellite tuners.

Fill in your readings for each satellite and tuner on the new post you create, using the example below as a guide. (The example below is only an example and not a form that will appear in your post unless you "cut" and "paste" it.) A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):

Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 X X X X X X X X
9-16 X X X X X X X X
17-24 X X X X X X X X
25-32 X X X X X X X X

Satellite transponders (3 total at 110º)
[A few HD channels, also beamed from 99 & 103º]
1-8 NA NA NA NA NA NA NA X
9-16 NA X NA X NA NA NA NA

Satellite transponders (11 total at 119º)
[Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA X X X
25-32X X X X X X X X

Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 X X X X X X  NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 X X X X X X X X
9-16X X X X X X  NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 X X X X X X NA NA
9-16 NA NA NA NA NA NA X X
17-24 X X X X X X X X
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 X X X X X X X X
17-24 X X X X X X X X

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels]
1-8 X X X X X X X X
9-16 X X X X X X X X NA NA
17-24 NA NA NA NA NA NA NA NA


Re: skipping and pixalation on dvr playback

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Sep 27, 2013 12:10:33 PM
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I am having the same problem, but only on the Rugby channel 490-1. Could you tell me which satellite to chack?

Thanks.

I am having the same problem, but only on the Rugby channel 490-1. Could you tell me which satellite to chack?

Thanks.

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Sep 27, 2013 12:53:11 PM
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: skipping and pixalation on dvr playback

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Sep 27, 2013 9:34:48 PM
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Thanks for the link. Unfortunately, the Domestic spreadsheet does not include any of the four Rugby channels (489,489-1, 490, or 490-1). I saved it in case.

Thanks for the link. Unfortunately, the Domestic spreadsheet does not include any of the four Rugby channels (489,489-1, 490, or 490-1). I saved it in case.

Re: skipping and pixalation on dvr playback

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Sep 27, 2013 11:16:25 PM
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ACE - Expert

Well, it's not like you can really optimize just one satellite transponder. 

Please post back with your signal readings for each satellite's transponders (and both tuners if applicable).  You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength".  Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

Fill in your readings for each satellite and tuner using these examples.  A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):

Satellite transponders (32 total at 101º)

[Most of your standard definition channels are beamed from 101ºW]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   x   x

17-24  x   x   x   x   x   x   x   x

25-32  x   x   x   x   x   x   x   x

Satellite transponders (3 total at 110º)

[Not present with Slimline3 dish. No channels are currently beamed from this satellite]

1-8    NA  NA  NA  NA  NA  NA  NA  x

9-16   NA  x   NA  x   NA  NA  NA  NA

Satellite transponders (11 total at 119º)

[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]

17-24  NA  NA  NA  NA  NA  x   x   x

25-32  x   x   x   x   x   x   x   x

Satellite transponders (16 total at 99º(s)) [or 99º(b)]

[Local HD channels for some cities]

1-8    x   x   x   x   x   x   NA  NA

9-16   NA  NA  NA  NA  NA  NA  x   x

17-24  x   x   x   x   x   x   x   x

[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]

[National HD channels]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   NA  NA

[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]

[Local HD channels for some cities]

1-8    x   x   x   x   x   x   NA  NA

9-16   NA  NA  NA  NA  NA  NA  x   x

17-24  x   x   x   x   x   x   x   x

[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))

[National HD channels beamed from D12 satellite]

1-8    NA  NA  NA  NA  NA  NA  NA  NA

9-16   x   x   x   x   x   x   x   x

17-24  x   x   x   x   x   x   x   x

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]

[National HD channels beamed from D10 satellite]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   NA  NA

17-24  NA  NA  NA  NA  NA  NA  NA  NA

Satellite transponders (9 total at SWM)

[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]

1-8    x   x   x   x   x   x   x   x

9-16   x   NA  NA  NA  NA  NA  NA  NA

Well, it's not like you can really optimize just one satellite transponder. 

Please post back with your signal readings for each satellite's transponders (and both tuners if applicable).  You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength".  Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

Fill in your readings for each satellite and tuner using these examples.  A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):

Satellite transponders (32 total at 101º)

[Most of your standard definition channels are beamed from 101ºW]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   x   x

17-24  x   x   x   x   x   x   x   x

25-32  x   x   x   x   x   x   x   x

Satellite transponders (3 total at 110º)

[Not present with Slimline3 dish. No channels are currently beamed from this satellite]

1-8    NA  NA  NA  NA  NA  NA  NA  x

9-16   NA  x   NA  x   NA  NA  NA  NA

Satellite transponders (11 total at 119º)

[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]

17-24  NA  NA  NA  NA  NA  x   x   x

25-32  x   x   x   x   x   x   x   x

Satellite transponders (16 total at 99º(s)) [or 99º(b)]

[Local HD channels for some cities]

1-8    x   x   x   x   x   x   NA  NA

9-16   NA  NA  NA  NA  NA  NA  x   x

17-24  x   x   x   x   x   x   x   x

[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]

[National HD channels]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   NA  NA

[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]

[Local HD channels for some cities]

1-8    x   x   x   x   x   x   NA  NA

9-16   NA  NA  NA  NA  NA  NA  x   x

17-24  x   x   x   x   x   x   x   x

[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(ca))

[National HD channels beamed from D12 satellite]

1-8    NA  NA  NA  NA  NA  NA  NA  NA

9-16   x   x   x   x   x   x   x   x

17-24  x   x   x   x   x   x   x   x

Satellite transponders (14 total at 103º(cb)) [or 103º(b)]

[National HD channels beamed from D10 satellite]

1-8    x   x   x   x   x   x   x   x

9-16   x   x   x   x   x   x   NA  NA

17-24  NA  NA  NA  NA  NA  NA  NA  NA

Satellite transponders (9 total at SWM)

[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]

1-8    x   x   x   x   x   x   x   x

9-16   x   NA  NA  NA  NA  NA  NA  NA

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: skipping and pixalation on dvr playback

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Dec 19, 2013 10:33:31 AM
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I was getting skipping and sound dropping out while I had HDMI cables routed through Google TV box.  When I ran HDMI straight from Genie to TV the problems went away.  It also fixed problems with the remote control being sluggish on fast forward.

I was getting skipping and sound dropping out while I had HDMI cables routed through Google TV box.  When I ran HDMI straight from Genie to TV the problems went away.  It also fixed problems with the remote control being sluggish on fast forward.

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Dec 6, 2014 8:36:20 AM
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I am having the same problems on my Genie DVR.  Here are my satellite numbers:

Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 96 95 95 0 96 98 95 98
9-16 96 95 95 0 96 99 96 98
17-24 96 72 96 100 96 98 96 99
25-32 96 72 96 77 97 99 95 99

Satellite transponders (16 total at 99º(s))
[Local HD channels for some cities]
1-8 0 - - - - -  NA NA
9-16 NA NA NA NA NA NA - -
17-24 - - - - - - - -

25-32 NA NA NA NA NA NA NA NA


Satellite transponders (14 total at 99º(cb))
[National HD channels]
1-8 88 92 79 83 85 89 78 83
9- 83 90 79 83 88 91  NA NA
17-24 NA NA NA NA NA NA NA NA

25-32 NA NA NA NA NA NA NA NA


Satellite transponders (16 total at 103º(s))
[Local HD channels for some cities]
1-8 0 - - - NA NA NA
9-16 NA NA NA NA NA NA - -
17-24 - - - - - - - -

25-32 NA NA NA NA NA NA NA NA


Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 82 81 80 81 79 82 76 82
17-24 77 83 79 82 77 82 79 83

25-32 NA NA NA NA NA NA NA NA


Satellite transponders (14 total at 103º(cb))
[National HD channels]
1-8 0 93 0 86 0 92 24 85
9-16 51 91 63 86 73 92 NA NA
17-24 NA NA NA NA NA NA NA NA

25-32 NA NA NA NA NA NA NA NA

I am having the same problems on my Genie DVR.  Here are my satellite numbers:

Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 96 95 95 0 96 98 95 98
9-16 96 95 95 0 96 99 96 98
17-24 96 72 96 100 96 98 96 99
25-32 96 72 96 77 97 99 95 99

Satellite transponders (16 total at 99º(s))
[Local HD channels for some cities]
1-8 0 - - - - -  NA NA
9-16 NA NA NA NA NA NA - -
17-24 - - - - - - - -

25-32 NA NA NA NA NA NA NA NA


Satellite transponders (14 total at 99º(cb))
[National HD channels]
1-8 88 92 79 83 85 89 78 83
9- 83 90 79 83 88 91  NA NA
17-24 NA NA NA NA NA NA NA NA

25-32 NA NA NA NA NA NA NA NA


Satellite transponders (16 total at 103º(s))
[Local HD channels for some cities]
1-8 0 - - - NA NA NA
9-16 NA NA NA NA NA NA - -
17-24 - - - - - - - -

25-32 NA NA NA NA NA NA NA NA


Satellite transponders (16 total at 103º(ca))
[National HD channels]
1-8 NA NA NA NA NA NA NA NA
9-16 82 81 80 81 79 82 76 82
17-24 77 83 79 82 77 82 79 83

25-32 NA NA NA NA NA NA NA NA


Satellite transponders (14 total at 103º(cb))
[National HD channels]
1-8 0 93 0 86 0 92 24 85
9-16 51 91 63 86 73 92 NA NA
17-24 NA NA NA NA NA NA NA NA

25-32 NA NA NA NA NA NA NA NA

Re: skipping and pixalation on dvr playback

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Dec 6, 2014 10:16:07 AM
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Sorry Darrell, my post sounded curt.  I would appreciate any help you can provide.  My first time on forums and trying to figure it all out . . .

Thanks again @dcd

Sorry Darrell, my post sounded curt.  I would appreciate any help you can provide.  My first time on forums and trying to figure it all out . . .

Thanks again @dcd

Re: skipping and pixalation on dvr playback

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Dec 6, 2014 11:04:17 AM
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ACE - Expert

Something is wrong with the odd numbered transponder readings from the 103(cb) satellite.   Do you see the same readings on your other Receivers/DVRs?   Probably best to call for a service visit.

Something is wrong with the odd numbered transponder readings from the 103(cb) satellite.   Do you see the same readings on your other Receivers/DVRs?   Probably best to call for a service visit.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: skipping and pixalation on dvr playback

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Dec 6, 2014 12:12:09 PM
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Thank you litzdog911 for your help.  I just got off the phone with Robert from support.  There is a known issue on the Genie unit I have and they will not send service until they push a software update.  No ETA on the software when this has been going on for 6 months.  The other problem with that response is it's now to a point I can't watch some shows.  A little disappointing since I pay extra for premier service.  His suggestion is to reprogram my shows over to the HR23 that MAY not have the same problem (use that machine sparingly as the Genie is more convenient).  Chalk this one up to no longer thrilled with my DirecTV service.

Thank you litzdog911 for your help.  I just got off the phone with Robert from support.  There is a known issue on the Genie unit I have and they will not send service until they push a software update.  No ETA on the software when this has been going on for 6 months.  The other problem with that response is it's now to a point I can't watch some shows.  A little disappointing since I pay extra for premier service.  His suggestion is to reprogram my shows over to the HR23 that MAY not have the same problem (use that machine sparingly as the Genie is more convenient).  Chalk this one up to no longer thrilled with my DirecTV service.

Re: skipping and pixalation on dvr playback

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Dec 6, 2014 12:33:04 PM
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Professor

The HR34 Genie had some bugs but the 0x093D update was the fix for them if you have this model and update then call again.

The HR34 Genie had some bugs but the 0x093D update was the fix for them if you have this model and update then call again.

Re: skipping and pixalation on dvr playback

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Dec 6, 2014 3:04:41 PM
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ACE - Expert

That is bull pokey.  Call agin and demand a serve tech.

That is bull pokey.  Call agin and demand a serve tech.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: skipping and pixalation on dvr playback

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Dec 6, 2014 9:26:50 PM
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ACE - Expert

Shame on Robert. That's BS.  Call back and escalate if necessary to get a service tech out to your place.

Shame on Robert. That's BS.  Call back and escalate if necessary to get a service tech out to your place.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: skipping and pixalation on dvr playback

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