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Posted Sep 28, 2013
2:50:19 PM
picture freezes

I went through the phone support. Tech is coming Monday. I want tv NOW. Any help?

I went through the phone support. Tech is coming Monday. I want tv NOW. Any help?

picture freezes

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Sep 28, 2013 3:10:18 PM
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ACE - Expert

It would help to have more details ....

  • What models DirecTV Receivers/DVRs do you have?
  • Do they all do this?
  • On all channels, or just one?
  • Any on-screen error messages?  Exact symptoms?
  • Have you always had this problem? When did it start?

It would help to have more details ....

  • What models DirecTV Receivers/DVRs do you have?
  • Do they all do this?
  • On all channels, or just one?
  • Any on-screen error messages?  Exact symptoms?
  • Have you always had this problem? When did it start?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: picture freezes

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Sep 29, 2013 6:12:45 AM
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Tutor

Yeah guess that would help. Sorry. I have a genie. It started last week. We

rest several times. It finds over 2000 errors and repairs but then keeps

freezing. The other TVs have no picture at all. No error msg. I'd does not

matter the channel. I have noticed it gets worse when we press the guide

button.

On Sep 28, 2013 6:11 PM, "litzdog911" <directv-admin@forums.directv.com>

Yeah guess that would help. Sorry. I have a genie. It started last week. We

rest several times. It finds over 2000 errors and repairs but then keeps

freezing. The other TVs have no picture at all. No error msg. I'd does not

matter the channel. I have noticed it gets worse when we press the guide

button.

On Sep 28, 2013 6:11 PM, "litzdog911" <directv-admin@forums.directv.com>

Re: picture freezes

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Sep 29, 2013 7:24:33 AM
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Expert

Any time a receiver, DVR or Genie finds errors when reset it's bad news.  I'd guess the tech will replace the Genie.

Any time a receiver, DVR or Genie finds errors when reset it's bad news.  I'd guess the tech will replace the Genie.

Re: picture freezes

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Sep 29, 2013 9:33:45 AM
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Tutor

Okay thank you

Okay thank you

Re: picture freezes

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Oct 2, 2013 7:15:31 AM
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Tutor

You were correct. New box. Thanks for the help.

On Sep 28, 2013 6:11 PM, "litzdog911" <directv-admin@forums.directv.com>

You were correct. New box. Thanks for the help.

On Sep 28, 2013 6:11 PM, "litzdog911" <directv-admin@forums.directv.com>

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Oct 2, 2013 8:38:24 AM
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Expert

Glad to hear you're up and running.  If you would, please mark your question as answered.

Glad to hear you're up and running.  If you would, please mark your question as answered.

Re: picture freezes

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Oct 2, 2013 11:35:56 AM
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Tutor

Will do. Mobile for a few days but will do it when possible

Will do. Mobile for a few days but will do it when possible

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