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Posted Aug 13, 2014
11:26:48 AM
on-demand sound cuts out

Hi all -

experienced some odd issues streaming from Starz and HBO the other night and wanted to see if it's a known issue or one that I need to troubleshoot further.  Here's the situation: I grabbed an on-demand version of Elysium from Starz (if memory serves) the other night and went to watch it after it'd finished downloading.  For some odd reason, the sound would cut out for half a second every minute or so.  Thinking it was a bad download, I deleted it and tried again and experienced the same issue.  Thinking it might've been an issue with the movie, I selected another On-Demand movie from HBO and ran into the same issue.  I do NOT have similar issues with watching live content or watching recorded content from my Genie, so I'm sure it's not the receiver.  I've confirmed that my router is allowing the traffic through (if it weren't, I wouldn't be able to download on-demand content at all), and I have no such issues watching Amazon Prime streaming.

Thoughts on where to go from here?

Thanks,

Mike

Hi all -

experienced some odd issues streaming from Starz and HBO the other night and wanted to see if it's a known issue or one that I need to troubleshoot further.  Here's the situation: I grabbed an on-demand version of Elysium from Starz (if memory serves) the other night and went to watch it after it'd finished downloading.  For some odd reason, the sound would cut out for half a second every minute or so.  Thinking it was a bad download, I deleted it and tried again and experienced the same issue.  Thinking it might've been an issue with the movie, I selected another On-Demand movie from HBO and ran into the same issue.  I do NOT have similar issues with watching live content or watching recorded content from my Genie, so I'm sure it's not the receiver.  I've confirmed that my router is allowing the traffic through (if it weren't, I wouldn't be able to download on-demand content at all), and I have no such issues watching Amazon Prime streaming.

Thoughts on where to go from here?

Thanks,

Mike

on-demand sound cuts out

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Aug 13, 2014 1:00:00 PM
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Employee

What model of receiver do you have. look for the model number inside the access card door..

How are you connecting your DirecTV® receivers to the internet?

How are you connecting your DirecTV® receiver to your TV?

What model of receiver do you have. look for the model number inside the access card door..

How are you connecting your DirecTV® receivers to the internet?

How are you connecting your DirecTV® receiver to your TV?

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Aug 13, 2014 1:23:06 PM
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Receiver in question is a Genie (HR34, I believe)

Receiver is connected via ethernet (100Mb), connected to a Powerline Ethernet bridge, into a gigabit managed switch and a Cisco 1841 router.  Internet connection is a 15Mb down/5Mb up.

Receiver is connected via HDMI through a Yamaha receiver and then out via HDMI to the set.  When the sound drops out, the Yamaha receiver shows no audio for half a second and then switches back to Dolby.

Mike

Receiver in question is a Genie (HR34, I believe)

Receiver is connected via ethernet (100Mb), connected to a Powerline Ethernet bridge, into a gigabit managed switch and a Cisco 1841 router.  Internet connection is a 15Mb down/5Mb up.

Receiver is connected via HDMI through a Yamaha receiver and then out via HDMI to the set.  When the sound drops out, the Yamaha receiver shows no audio for half a second and then switches back to Dolby.

Mike

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Aug 13, 2014 1:37:49 PM
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try bypassing the AVR.  Post back the results.

try bypassing the AVR.  Post back the results.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Aug 13, 2014 1:57:13 PM
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peds -

not questioning your troubleshooting but, if it were an issue with the AVR, why would it affect only streamed content and only streamed content from DirecTV?

I will try bypassing my AVR once I get home.

peds -

not questioning your troubleshooting but, if it were an issue with the AVR, why would it affect only streamed content and only streamed content from DirecTV?

I will try bypassing my AVR once I get home.

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Aug 15, 2014 6:43:55 PM
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peds48 -

sorry it took me a couple of days to get around to this.  As expected, I bypassed the AVR and went direct to the TV and still experienced sound cut-outs.  I did a little more troubleshooting and confirmed that this only appears to occur when the DirecTV receiver is set to output in Dolby Digital mode.  If I switch to PCM, the cutouts do not occur.  Obviously, switching to Dolby (particularly for movies) is not desirable.  I can repeat this at will streaming content from Sprout On-Demand.

peds48 -

sorry it took me a couple of days to get around to this.  As expected, I bypassed the AVR and went direct to the TV and still experienced sound cut-outs.  I did a little more troubleshooting and confirmed that this only appears to occur when the DirecTV receiver is set to output in Dolby Digital mode.  If I switch to PCM, the cutouts do not occur.  Obviously, switching to Dolby (particularly for movies) is not desirable.  I can repeat this at will streaming content from Sprout On-Demand.

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Aug 15, 2014 6:44:55 PM
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I should also mention that the receiver is actually an HR44/500, not an HR34.

I should also mention that the receiver is actually an HR44/500, not an HR34.

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Aug 17, 2014 4:30:08 PM
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We have a similar problem.  On demand content from HBO.  HR34-700 connection either through HDMI or Digital Audio to a Yamaha receiver (same results on both interfaces).  Drop out occurs due to a switching between Dolby Digital content and (I'm assuming) PCM.  Setting the HR34 audio to PCM only in the audio menu "fixes" the problem, but of course you lose Dolby Digital.

If you go directly to a TV this problem will probably not appear as the TV will typically restrict the interface to PCM and thus no drop out.

This seems to be only for on demand content - regular TV seems to be fine...

We have a similar problem.  On demand content from HBO.  HR34-700 connection either through HDMI or Digital Audio to a Yamaha receiver (same results on both interfaces).  Drop out occurs due to a switching between Dolby Digital content and (I'm assuming) PCM.  Setting the HR34 audio to PCM only in the audio menu "fixes" the problem, but of course you lose Dolby Digital.

If you go directly to a TV this problem will probably not appear as the TV will typically restrict the interface to PCM and thus no drop out.

This seems to be only for on demand content - regular TV seems to be fine...

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Aug 18, 2014 10:03:43 AM
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We just started experiencing the same problem and it's not only HBO. We first noticed it when we downloaded a couple on-demand episodes of Silicon Valley. It was very noticeable on the main system, which is a pretty new Genie HR44-500, which is plugged into an Onkyo AVR.

We tested regularly recorded TV shows and have no problems. We also have an older HR24-100 that we recently downloaded American Hustle on and that movie also has the problem on both units. The older DVR is plugged directly into a TV via HDMI and the cutting out isn't as noticeable... it's more of a blip or glitch in the sound. I think the sensitivity of the main AVR's HDMI is what causes it to fully lose sound for half a second, whereas the TV handles it more gracefully and you don't get as big an impact. But it's still very distracting, making movies unwatchable.

To test, I downloaded on demand show from CBS and ABC also, and they had the same problem. It also happens when streaming the programs directly.

I can't pinpoint when the problem started, as we hadn't watched any on-demand stuff for a few weeks before tonight.

I can try the PCM "fix" but that's certainly not a viable long-term solution.

We just started experiencing the same problem and it's not only HBO. We first noticed it when we downloaded a couple on-demand episodes of Silicon Valley. It was very noticeable on the main system, which is a pretty new Genie HR44-500, which is plugged into an Onkyo AVR.

We tested regularly recorded TV shows and have no problems. We also have an older HR24-100 that we recently downloaded American Hustle on and that movie also has the problem on both units. The older DVR is plugged directly into a TV via HDMI and the cutting out isn't as noticeable... it's more of a blip or glitch in the sound. I think the sensitivity of the main AVR's HDMI is what causes it to fully lose sound for half a second, whereas the TV handles it more gracefully and you don't get as big an impact. But it's still very distracting, making movies unwatchable.

To test, I downloaded on demand show from CBS and ABC also, and they had the same problem. It also happens when streaming the programs directly.

I can't pinpoint when the problem started, as we hadn't watched any on-demand stuff for a few weeks before tonight.

I can try the PCM "fix" but that's certainly not a viable long-term solution.

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Aug 19, 2014 4:40:40 PM
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Switching the DVR to PCM mode made it so it doesn't cut out completely, but like the older unit on the bedroom TV, now the sound just gives a distorted blip or noise or static very briefly every 20 seconds or so. Still pretty annoying. How do we get DTV to look into this?

Switching the DVR to PCM mode made it so it doesn't cut out completely, but like the older unit on the bedroom TV, now the sound just gives a distorted blip or noise or static very briefly every 20 seconds or so. Still pretty annoying. How do we get DTV to look into this?

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Aug 19, 2014 5:59:56 PM
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Have the exact same issue.  Customer service line was less than helpful.  Very irritating. 

Have the exact same issue.  Customer service line was less than helpful.  Very irritating. 

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Aug 19, 2014 6:03:14 PM
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Did they at least have any suggestions other than rebooting? I'm trying to decide if I should call and waste my time on hold just to get a ticket number

Did they at least have any suggestions other than rebooting? I'm trying to decide if I should call and waste my time on hold just to get a ticket number

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Aug 19, 2014 8:15:38 PM
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They gave me the ole reboot and try again. I think by this point 95% of know this method and rarely does it solve anything.

Sent from my iPad

They gave me the ole reboot and try again. I think by this point 95% of know this method and rarely does it solve anything.

Sent from my iPad

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Aug 24, 2014 10:09:21 AM
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Having the same issue here. We have an HR44-500 in the living room, and all was well for a long time when the DVR was connected directly to a TV input. But recently I added a Sony HT-CT370 sound bar and subwoofer, and rewired my system so that all of the source devices are connected to various HDMI inputs on the sound bar, and the tv is connected to the HDMI output. Live TV plays back fine, as does content from my PS3, which is connected to HDMI 2 on the sound bar (HR-44 is connected to HDMI 1). But I noticed the audio dropping out when I downloaded a couple of movies from HBO On Demand...they all exhibited the same exact problem. But not all On Demand content from the HR-44 is affected. Showtime seems to work just fine. But 95% of everything I try to watch on HBO On Demand has a half second dropout every 5 seconds, like clockwork. Disabling Dolby Audio on the HR-44 gets rid of the obvious pause in the audio, but replaces it with an annoying glitch, again, every 5 seconds. Really frustrating, as there is really no other way I can hook my system up, so if this is an issue with the HDMI connection, I'm up a creek. DirecTV really needs to address this.

Having the same issue here. We have an HR44-500 in the living room, and all was well for a long time when the DVR was connected directly to a TV input. But recently I added a Sony HT-CT370 sound bar and subwoofer, and rewired my system so that all of the source devices are connected to various HDMI inputs on the sound bar, and the tv is connected to the HDMI output. Live TV plays back fine, as does content from my PS3, which is connected to HDMI 2 on the sound bar (HR-44 is connected to HDMI 1). But I noticed the audio dropping out when I downloaded a couple of movies from HBO On Demand...they all exhibited the same exact problem. But not all On Demand content from the HR-44 is affected. Showtime seems to work just fine. But 95% of everything I try to watch on HBO On Demand has a half second dropout every 5 seconds, like clockwork. Disabling Dolby Audio on the HR-44 gets rid of the obvious pause in the audio, but replaces it with an annoying glitch, again, every 5 seconds. Really frustrating, as there is really no other way I can hook my system up, so if this is an issue with the HDMI connection, I'm up a creek. DirecTV really needs to address this.

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Aug 25, 2014 6:05:04 PM
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Called DTV tech support today, and they were of absolutely no help. Kept telling to turn off Dolby Digital, despite me continually telling them that a) it doesn't solve the problem and b) I shouldn't have to give up surround sound for a technical bug that is only affecting one channel on the HR-44. They just repeated the same thing ad nauseum until finally saying they would "have to refer me to my home theater system's manual". What a load of crap.

Called DTV tech support today, and they were of absolutely no help. Kept telling to turn off Dolby Digital, despite me continually telling them that a) it doesn't solve the problem and b) I shouldn't have to give up surround sound for a technical bug that is only affecting one channel on the HR-44. They just repeated the same thing ad nauseum until finally saying they would "have to refer me to my home theater system's manual". What a load of crap.

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Aug 25, 2014 6:19:25 PM
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Aaron-

You're absolutely correct, of course. Given that the sound cut-outs occurred when the DirecTV receiver was connected directly to my tv, rather than through my av receiver, that eliminates the possibility of the issue being with the av receiver.

Aaron-

You're absolutely correct, of course. Given that the sound cut-outs occurred when the DirecTV receiver was connected directly to my tv, rather than through my av receiver, that eliminates the possibility of the issue being with the av receiver.

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Aug 26, 2014 6:02:43 AM
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I had the same response from them. I don't even have a surround system set

up so their "fix" is BS. I never had these issues with cable. Will be

headed back to comcast at the end of my contract.

On Monday, August 25, 2014, mjmcmahon67 <directv-admin@forums.directv.com>

I had the same response from them. I don't even have a surround system set

up so their "fix" is BS. I never had these issues with cable. Will be

headed back to comcast at the end of my contract.

On Monday, August 25, 2014, mjmcmahon67 <directv-admin@forums.directv.com>

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Aug 26, 2014 7:07:21 AM
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We've had DTV for many years and I have to say that we're pretty surprised at this problem and the lack of responsiveness so far. The issue is new for us and honestly it's the first real issue we've ever had with On Demand shows.

I'm no company shill but I'd suggest not being too eager to jump back to cable based on this one issue, unless they can't get it fixed in the next few weeks.

Has anyone tried calling their customer service line and threatening to cancel or downgrade service because of this issue? Sometimes that's a faster way to get "tech" support.

We've had DTV for many years and I have to say that we're pretty surprised at this problem and the lack of responsiveness so far. The issue is new for us and honestly it's the first real issue we've ever had with On Demand shows.

I'm no company shill but I'd suggest not being too eager to jump back to cable based on this one issue, unless they can't get it fixed in the next few weeks.

Has anyone tried calling their customer service line and threatening to cancel or downgrade service because of this issue? Sometimes that's a faster way to get "tech" support.

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Aug 26, 2014 9:33:07 AM
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Philomorph -

unfortunately, past experiences with Tech Support lead me to believe that they're unlikely to be able to provide a resolution for this issue.  Given that the issue is apparently channel specific, it appears as if it's rooted in the way the audio data is being sent from the streaming server, almost as if the receiver doesn't properly support the audio CODEC?

Philomorph -

unfortunately, past experiences with Tech Support lead me to believe that they're unlikely to be able to provide a resolution for this issue.  Given that the issue is apparently channel specific, it appears as if it's rooted in the way the audio data is being sent from the streaming server, almost as if the receiver doesn't properly support the audio CODEC?

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Aug 26, 2014 10:59:06 AM
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I appreciate your reply, and I don't know if tech support will be able to help either. However, I don't believe it is actually channel specific. I know most complaints seem to be related to HBO, but maybe that's a reflection of the channel's popularity for on-demand content. I've tested multiple channels with the same results.

As for a CODEC issue, why did it just start happening? I've had a DTV DVR for a number of years and have used On-demand semi-regularly that whole time. This issue never came up until very recently. Obviously something has changed, and the fact that it's impacting old and new units alike indicates a change on the server side I think.

I appreciate your reply, and I don't know if tech support will be able to help either. However, I don't believe it is actually channel specific. I know most complaints seem to be related to HBO, but maybe that's a reflection of the channel's popularity for on-demand content. I've tested multiple channels with the same results.

As for a CODEC issue, why did it just start happening? I've had a DTV DVR for a number of years and have used On-demand semi-regularly that whole time. This issue never came up until very recently. Obviously something has changed, and the fact that it's impacting old and new units alike indicates a change on the server side I think.

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Aug 26, 2014 11:16:24 AM
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I did quite a bit of testing on my receiver and found different experiences depending upon the streaming source - for me, HBO was pretty reliable.  Cinemax was not, although it seemed to be dependent upon which program I selected.  I could consistently experience the issue receiving On Demand content from Sprout.

Why did it just start?  Hard to say when we don't always have visibility to the updates being sent to the receivers.  For me, it did seem to be associated with a receiver update, but I can't say that conclusively.  You could be correct that it's a server issue that's causing the problem and that it only affects a few particular servers.  Without visibility to the server infrastructure (something that Tech Support is unlikely to have, and we certainly don't), there's just no way to tell.

I did quite a bit of testing on my receiver and found different experiences depending upon the streaming source - for me, HBO was pretty reliable.  Cinemax was not, although it seemed to be dependent upon which program I selected.  I could consistently experience the issue receiving On Demand content from Sprout.

Why did it just start?  Hard to say when we don't always have visibility to the updates being sent to the receivers.  For me, it did seem to be associated with a receiver update, but I can't say that conclusively.  You could be correct that it's a server issue that's causing the problem and that it only affects a few particular servers.  Without visibility to the server infrastructure (something that Tech Support is unlikely to have, and we certainly don't), there's just no way to tell.

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Aug 28, 2014 4:14:22 PM
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I am having the exact same issue.  I just got Direct TV and I have had this issue with every OnDemand program so far.  Attempting to watch Iron Man 3 with sound issues is horrible.

I have had enough experiences with tech support (I am also an IT employee by trade) to know that this is something support is going to disregard until they get enough reports of the issue.  It is far too easy to blame it on your sound system or your TV.   Think about it: DirectTV probably gets thousands of calls a day.  Many people do not use OnDemand, so the number of calls they get about this issue is probably minor compared to the number of calls they get about failed receivers or missing channels.

I think the best thing to do is for everyone who has this issue to contact DirectTV.  It appears they are unlikely to be able to help, but if you refer them to this forum post, and if they get enough calls, the issue will eventually fall on the ears of the right person.

I am having the exact same issue.  I just got Direct TV and I have had this issue with every OnDemand program so far.  Attempting to watch Iron Man 3 with sound issues is horrible.

I have had enough experiences with tech support (I am also an IT employee by trade) to know that this is something support is going to disregard until they get enough reports of the issue.  It is far too easy to blame it on your sound system or your TV.   Think about it: DirectTV probably gets thousands of calls a day.  Many people do not use OnDemand, so the number of calls they get about this issue is probably minor compared to the number of calls they get about failed receivers or missing channels.

I think the best thing to do is for everyone who has this issue to contact DirectTV.  It appears they are unlikely to be able to help, but if you refer them to this forum post, and if they get enough calls, the issue will eventually fall on the ears of the right person.

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Aug 28, 2014 5:14:25 PM
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Same issue. HR34/700 Software 0x8d4.  It's every 5 seconds like a metronome of pain.  Only On Demand.  Next to latest episode of Leftovers.  Sometimes if I go in and out of the show enough times it stops but not this time.  I'm into a Pioneer Kuro through a Denon 3808ci AVR so I don't think any of my other components are the issue, especially given that it only happens during HBO On Demand programming.  I would certainly not consider this question/issue to be assumed answered.

Same issue. HR34/700 Software 0x8d4.  It's every 5 seconds like a metronome of pain.  Only On Demand.  Next to latest episode of Leftovers.  Sometimes if I go in and out of the show enough times it stops but not this time.  I'm into a Pioneer Kuro through a Denon 3808ci AVR so I don't think any of my other components are the issue, especially given that it only happens during HBO On Demand programming.  I would certainly not consider this question/issue to be assumed answered.

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Aug 29, 2014 10:47:07 AM
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If you are on twitter you can tweet this thread, or retweet the one I already did and maybe DTV will see it.

https://twitter.com/philomorph/status/504270301962977280

If you are on twitter you can tweet this thread, or retweet the one I already did and maybe DTV will see it.

https://twitter.com/philomorph/status/504270301962977280

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Sep 1, 2014 1:06:34 PM
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Hello, I have the HR44-700 that was just installed a week ago. I am having the same problem with the sound dropping out about every 1 minute. And it is only happening with On Demand content.

I have found away to get it to stop (well in my case anyway). It seems that if i pause the program while watching it for 3-4 seconds (sometimes i have to do it multiple times) I can get the sound dropping to stop. I Know this is not a permanent fix but it will allow you to watch the program without being annoyed to no end. Hope to they can get this fixed soon. Hope this helps you guy. Best of luck!

Hello, I have the HR44-700 that was just installed a week ago. I am having the same problem with the sound dropping out about every 1 minute. And it is only happening with On Demand content.

I have found away to get it to stop (well in my case anyway). It seems that if i pause the program while watching it for 3-4 seconds (sometimes i have to do it multiple times) I can get the sound dropping to stop. I Know this is not a permanent fix but it will allow you to watch the program without being annoyed to no end. Hope to they can get this fixed soon. Hope this helps you guy. Best of luck!

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Sep 1, 2014 3:20:41 PM
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I ran into this problem trying to download Saving Mr. Banks from Starz on Demand. Same problem occurs with the Play/Watch Now option. I have a Genie with HDMI plugged into my Pioneer Elite vsx-50 Receiver. After researching this online, it seems that this issue is not just a DirecTV problem. Similar reports from Comcast and Verizon. Mostly with HBO and Starz On Demand. Thoughts?

I ran into this problem trying to download Saving Mr. Banks from Starz on Demand. Same problem occurs with the Play/Watch Now option. I have a Genie with HDMI plugged into my Pioneer Elite vsx-50 Receiver. After researching this online, it seems that this issue is not just a DirecTV problem. Similar reports from Comcast and Verizon. Mostly with HBO and Starz On Demand. Thoughts?

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Sep 1, 2014 10:13:27 PM
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J619sd-

If the reports from Comcast and Verizon users are in fact the same issue, that would certainly support the supposition that this is a server issue, rather than an incompatibility between the receiver and whatever av receiver the person is using.  Unfortunately, that also means that it's unlikely to be resolved by the vendor (DirecTV, Comcast, Verizon) and will have to be addressed by HBO, Starz, and whatever other companies are affected.

J619sd-

If the reports from Comcast and Verizon users are in fact the same issue, that would certainly support the supposition that this is a server issue, rather than an incompatibility between the receiver and whatever av receiver the person is using.  Unfortunately, that also means that it's unlikely to be resolved by the vendor (DirecTV, Comcast, Verizon) and will have to be addressed by HBO, Starz, and whatever other companies are affected.

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Sep 2, 2014 12:31:13 AM
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Can you link some reports from other services so we can see them? Can you tell if their problems started around the same time frame? I'm skeptical that it could be a cross-service problem, unless they are all getting the same copies of the video files from the same exact source, and no one has bothered looking at the videos anywhere along the way.

Obviously it's possible, but it sounds really unlikely to me; I'm open to being proved wrong though Smiley Happy

Can you link some reports from other services so we can see them? Can you tell if their problems started around the same time frame? I'm skeptical that it could be a cross-service problem, unless they are all getting the same copies of the video files from the same exact source, and no one has bothered looking at the videos anywhere along the way.

Obviously it's possible, but it sounds really unlikely to me; I'm open to being proved wrong though Smiley Happy

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Sep 2, 2014 2:13:11 AM
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Original post was from 2011, but there are replies from the last couple months on this post from Comcast.  http://forums.comcast.com/t5/Video-On-Demand/On-Demand-Sound-Problems/td-p/1109793.

I can't find the Verizon Fios one I was looking at last night now. Here is another forum from Xfinity (another branch of Comcast) with similar issues. Starz is mention specifically which is where I had the issue.  http://forums.comcast.com/t5/X1/X1-box-and-On-Demand-audio-problems/td-p/2193098

Original post was from 2011, but there are replies from the last couple months on this post from Comcast.  http://forums.comcast.com/t5/Video-On-Demand/On-Demand-Sound-Problems/td-p/1109793.

I can't find the Verizon Fios one I was looking at last night now. Here is another forum from Xfinity (another branch of Comcast) with similar issues. Starz is mention specifically which is where I had the issue.  http://forums.comcast.com/t5/X1/X1-box-and-On-Demand-audio-problems/td-p/2193098

Re: on-demand sound cuts out

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Sep 2, 2014 9:12:46 AM
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II'm a. 15 year customer of Direct TV and I never had experienced this issue until last week When an HR 44 was installed and I was moved onto wifi. I did a lot of research to track this down and what I've found that it's caused by poor wifi connections on streaming media, which is what on demand is. It's a big problem on Netflix especially when its paired with Verizon.

One solution I've learned about is to add a wifi repeater, or wifi extender to your network. Verizon charges 10 Dollars a month for a wifi one, there are others avail on Amazon but require a wired connection. I'm going to try that first and and going to order one today, I'll report to this thread my results in a few days. PS I don't have this problem except with on demand ATM, my thought if everything else holds true it's the antenna which if true and I can make the wifi signal stronger will solve the problem. Otherwise I'll ask Direct Tv for and let me go wired whole home.

II'm a. 15 year customer of Direct TV and I never had experienced this issue until last week When an HR 44 was installed and I was moved onto wifi. I did a lot of research to track this down and what I've found that it's caused by poor wifi connections on streaming media, which is what on demand is. It's a big problem on Netflix especially when its paired with Verizon.

One solution I've learned about is to add a wifi repeater, or wifi extender to your network. Verizon charges 10 Dollars a month for a wifi one, there are others avail on Amazon but require a wired connection. I'm going to try that first and and going to order one today, I'll report to this thread my results in a few days. PS I don't have this problem except with on demand ATM, my thought if everything else holds true it's the antenna which if true and I can make the wifi signal stronger will solve the problem. Otherwise I'll ask Direct Tv for and let me go wired whole home.

Re: on-demand sound cuts out

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