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Posted Sep 21, 2013
5:39:15 PM
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What is causing reception to freeze or screen to go blank when recording?

I have had a Genie  DVR HR 34-700 and two Genie minis C31-700 for 7 months. The issues started a month ago and have become more common lately. I'll be watching a show on the TV hooked directly to the HR 34 and the image on the screen will freeze. There will be no sound. If I switch to another station and back to the original station, I can get about 60 seconds of viewing before this happens again. This issue occurs twice a week and is fixed only by rebooting the HD DVR.

Sometimes when watching on this same set, the picture on the TV just turns pink and can be fixed by turning off the HD DVR and restarting it.

Another big issue is sometimes when watching shows on two different TVs and the HD DVR is recording something, both TVs will go blank and the DVR will stop recording. The only way to resolve this is to reboot the main DVR.

Is the DVR defective?

I have had a Genie  DVR HR 34-700 and two Genie minis C31-700 for 7 months. The issues started a month ago and have become more common lately. I'll be watching a show on the TV hooked directly to the HR 34 and the image on the screen will freeze. There will be no sound. If I switch to another station and back to the original station, I can get about 60 seconds of viewing before this happens again. This issue occurs twice a week and is fixed only by rebooting the HD DVR.

Sometimes when watching on this same set, the picture on the TV just turns pink and can be fixed by turning off the HD DVR and restarting it.

Another big issue is sometimes when watching shows on two different TVs and the HD DVR is recording something, both TVs will go blank and the DVR will stop recording. The only way to resolve this is to reboot the main DVR.

Is the DVR defective?

What is causing reception to freeze or screen to go blank when recording?

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Sep 22, 2013 3:29:34 PM
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Possibly, you can check the Genies hard drive by following Litzdog's instructions in the following post.

Possibly, you can check the Genies hard drive by following Litzdog's instructions in the following post.

Re: What is causing reception to freeze or screen to go blank when recording?

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Sep 22, 2013 3:56:33 PM
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I think dcd meant to post this ....

Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

* Reboot DVR via red button inside card door.

* When you see "Running receiver self-check" press select

* You will see "Entering Diagnostics Mode..."

* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

You can also run the file test, and the DVR can sometimes repair a bad file report.

* If the other tests pass, run the surface test.   Warning: This process could take several hours to complete. You may want to run it overnight.

The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive. 

I think dcd meant to post this ....

Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

* Reboot DVR via red button inside card door.

* When you see "Running receiver self-check" press select

* You will see "Entering Diagnostics Mode..."

* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

You can also run the file test, and the DVR can sometimes repair a bad file report.

* If the other tests pass, run the surface test.   Warning: This process could take several hours to complete. You may want to run it overnight.

The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: What is causing reception to freeze or screen to go blank when recording?

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Sep 22, 2013 4:33:39 PM
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Oh my goodness!  That indeed was what I intended to post, thanks so much for correcting the issue.  I'll delete my post now so as to not confuse anyone any further.

Thanks J.

Oh my goodness!  That indeed was what I intended to post, thanks so much for correcting the issue.  I'll delete my post now so as to not confuse anyone any further.

Thanks J.

Re: What is causing reception to freeze or screen to go blank when recording?

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