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Posted Oct 3, 2013
7:28:44 AM
Transponder won't stay locked in....

How do I change transponders and lock them in?  I a m locked in to transponder 11 with 76% signal but transponder 20 has 95%.   I select 20 but it kicks me back to  transponder 20...    What's wrong??

How do I change transponders and lock them in?  I a m locked in to transponder 11 with 76% signal but transponder 20 has 95%.   I select 20 but it kicks me back to  transponder 20...    What's wrong??

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Dec 13, 2013 8:22:43 AM
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Problem was in the old Receiver.

I installed new HR24 DVR & problem has disappeared

Steps I took:

1. Realigned dish, got 93% signal.  problem unchanged

2. Reversed cable at dish,  problem unchanged

3, Reversed cables at Receiver.   problem unchanged

4.  Ordered & I installed new Receiver.  problem disappeared.

During this I learned:

- New out-of-box Access Cards can have a film that needs to be wiped off gently with soft cotton cloth

      the Receiver showed zeros for the card number.unless film is removed.

- the "refresh" feature on the Directv web-site allows you to "re-boot" your signal without calling Tech Assistance.

   see: "Reauthorize my Equipment"

- Directv sent the new receiver to my Home address, not my Winter Home, as I had specified.

     Directv didn't sent any confirmation about the order so I couldn't correct this before shipping

       I placed a second order with Amazon

-  The Amazon Receiver didn't have "B-Band converter" boxes.

    but Directv Promptly mailed me the boxes

-  Directv Tech Assistance via phone is outstanding & have great patience.

So I 'm up & running.....

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Transponder won't stay locked in....

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Oct 3, 2013 7:35:06 AM
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What is it you're trying to do?  The transponders on the Directv satellites each carry a different set of signals so you do not get to "choose" which transponder you "lock in".  Some transponders would naturally have a lower signal.   Again, tell us what it is you're attempting to accomplish and maybe we can help.

What is it you're trying to do?  The transponders on the Directv satellites each carry a different set of signals so you do not get to "choose" which transponder you "lock in".  Some transponders would naturally have a lower signal.   Again, tell us what it is you're attempting to accomplish and maybe we can help.

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Oct 3, 2013 7:54:47 AM
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ACE - Expert

Also let us know what model Receiver(s) you have, and what type of satellite dish.

Also let us know what model Receiver(s) you have, and what type of satellite dish.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 3, 2013 12:26:49 PM
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My Receiver is:

RCA, Series2, DVR80

with multiSatillette

Slimline Oval dish

three LNBs (one dual for The RCA. plus a HD LNB used on a separate HD reciever.)


I.m trying to get better reception than the 76% I get on Transponder 11.

Works OK if no clouds, but I get interfence if it's a little cloudy, 

     I.m thinking a higher percentage should help correct this problem??

I have always been able to switch to a Transponder with higher percent..

but now changed  transponder setting won't stay "Set:"  I change to 20,   "back  out"  then go back in, & the setting has not changed (( the setting has returned to transponder 11.  )


I am on satellite 101 (A)

it shows satellite 119 (B) but also won't  stay "locked into"  119 (B)


   thanx for the help

My Receiver is:

RCA, Series2, DVR80

with multiSatillette

Slimline Oval dish

three LNBs (one dual for The RCA. plus a HD LNB used on a separate HD reciever.)


I.m trying to get better reception than the 76% I get on Transponder 11.

Works OK if no clouds, but I get interfence if it's a little cloudy, 

     I.m thinking a higher percentage should help correct this problem??

I have always been able to switch to a Transponder with higher percent..

but now changed  transponder setting won't stay "Set:"  I change to 20,   "back  out"  then go back in, & the setting has not changed (( the setting has returned to transponder 11.  )


I am on satellite 101 (A)

it shows satellite 119 (B) but also won't  stay "locked into"  119 (B)


   thanx for the help

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Oct 3, 2013 12:35:00 PM
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ACE - Expert

The only way to improve these numbers is to adjust your dish aim/alignment.  You can't "lock into" just one transponder or satellite.  If you're not sure how to aim the dish, it's best to call DirecTV for a service visit. 

The only way to improve these numbers is to adjust your dish aim/alignment.  You can't "lock into" just one transponder or satellite.  If you're not sure how to aim the dish, it's best to call DirecTV for a service visit. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 3, 2013 2:09:21 PM
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Employee

The screen menu that you are on shows the signal quality of the transponders in general.  you are NOT choosing one over another to watch TV.  shows are in different transponders and different satellites and you dont get to choose which one you want, you need them all!

as litzdog mentioned, you need to re-peak your dish as it looks like your dish is poorly aligned

The screen menu that you are on shows the signal quality of the transponders in general.  you are NOT choosing one over another to watch TV.  shows are in different transponders and different satellites and you dont get to choose which one you want, you need them all!

as litzdog mentioned, you need to re-peak your dish as it looks like your dish is poorly aligned

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 13, 2013 8:22:43 AM
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Problem was in the old Receiver.

I installed new HR24 DVR & problem has disappeared

Steps I took:

1. Realigned dish, got 93% signal.  problem unchanged

2. Reversed cable at dish,  problem unchanged

3, Reversed cables at Receiver.   problem unchanged

4.  Ordered & I installed new Receiver.  problem disappeared.

During this I learned:

- New out-of-box Access Cards can have a film that needs to be wiped off gently with soft cotton cloth

      the Receiver showed zeros for the card number.unless film is removed.

- the "refresh" feature on the Directv web-site allows you to "re-boot" your signal without calling Tech Assistance.

   see: "Reauthorize my Equipment"

- Directv sent the new receiver to my Home address, not my Winter Home, as I had specified.

     Directv didn't sent any confirmation about the order so I couldn't correct this before shipping

       I placed a second order with Amazon

-  The Amazon Receiver didn't have "B-Band converter" boxes.

    but Directv Promptly mailed me the boxes

-  Directv Tech Assistance via phone is outstanding & have great patience.

So I 'm up & running.....

Problem was in the old Receiver.

I installed new HR24 DVR & problem has disappeared

Steps I took:

1. Realigned dish, got 93% signal.  problem unchanged

2. Reversed cable at dish,  problem unchanged

3, Reversed cables at Receiver.   problem unchanged

4.  Ordered & I installed new Receiver.  problem disappeared.

During this I learned:

- New out-of-box Access Cards can have a film that needs to be wiped off gently with soft cotton cloth

      the Receiver showed zeros for the card number.unless film is removed.

- the "refresh" feature on the Directv web-site allows you to "re-boot" your signal without calling Tech Assistance.

   see: "Reauthorize my Equipment"

- Directv sent the new receiver to my Home address, not my Winter Home, as I had specified.

     Directv didn't sent any confirmation about the order so I couldn't correct this before shipping

       I placed a second order with Amazon

-  The Amazon Receiver didn't have "B-Band converter" boxes.

    but Directv Promptly mailed me the boxes

-  Directv Tech Assistance via phone is outstanding & have great patience.

So I 'm up & running.....

Re: Transponder won't stay locked in....

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Dec 13, 2013 3:34:12 PM
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Employee

Awesome.  Thanks for the update.

Awesome.  Thanks for the update.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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